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Jim Coleman Toyota

Bethesda, MD

4.6
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 644 reviews

December 12, 2020

Jose provided excellent service on our visit. He helped explain the differences between the different models that we were interested, filled out the necessary paperwork quickly, and got us on our way with More

by mario.aragon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Jim Coleman Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

November 27, 2020

Jim Coleman Toyota had the used 2018 Toyota RAV4 that I wanted, and I was lucky to be connected to Jose Redd when I called for information. Jose confirmed that the car was still available, and he had it w More

by labraholic
Recommend Dealer
Yes
Employees Worked With
Vince Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Jim Coleman Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jose and our team were helpful during your visit and that you love your new 2018 Toyota RAV4. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

November 27, 2020

I had an excellent experience with this dealership! Hose Redd, the dealer I dealt with, was very professional, quick and efficient! I highly recommend him! More

by Lubomir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Jim Coleman Toyota responded

We cannot thank you enough for your wonderful review of Jim Coleman Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

November 23, 2020

Very Easy transaction. Everyone was nice and made this a great experience. I really was not super excited to lease a new car but I must say they made this a pleasant experience and I will be back for a thi More

by GiveMeLiberty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Jim Coleman Toyota responded

We love hearing about customers that have a terrific experience at Jim Coleman Toyota. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

November 19, 2020

My wife and I had a great experience buying a used car here. We used our credit union's buying service online to locate the used Camry that met our needs and connect with the dealership. After we arrived, More

by Rick20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2020 -

Jim Coleman Toyota responded

We love hearing about customers that have a terrific experience at Jim Coleman Toyota. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

November 19, 2020

I was very impressed with the Jim Coleman Toyota staff. My salesman, Jose Redd was a rock-solid and great individual. If it hadn't been for Jose, I would NOT have purchased my 2021 Highlander. The overa More

by chrisemery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2020 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

October 31, 2020

I had a nice experience at Jim Coleman buying a highlander hybrid. Jose Redd was thoughtful and listened to my concerns. He was exceedingly helpful and responsive. Upper management also was More

by resmith888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Jim Coleman Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jose and our team were helpful during your visit and that you love your new Toyota Highlander Hybrid. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

October 30, 2020

Jim Coleman Toyota is a straight-shooting dealership. They are not too hard selling because they don't need to be. They offer the most competitive prices, and excellent, efficient service. Our sales pers More

by dbfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 03, 2020 -

Jim Coleman Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

October 22, 2020

Jose L Redd is very friendly and nice, the whole buying process is very quick too, it is a good experience for me. Have a good day. More

by XYZ
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Jim Coleman Toyota responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

October 22, 2020

We have found Coleman Toyota to be a completely reliable dealer for sales and service for more than two decades and will continue to use them. More

by IC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Jim Coleman Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

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