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Jim Coleman Toyota

Bethesda, MD

4.6
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 644 reviews

March 15, 2021

best buying experience of my life! Karen, Jose Reed and Bienvenu all amazing! I am in the hospitality game and your team was great! thanks More

by anderson
Recommend Dealer
Yes
Employees Worked With
Karen Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : karen and bienvenu billing person
Mar 17, 2021 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 06, 2021

If you want a car to should definitely get it from Jim Coleman!! Everyone was so friendly especially Jose Redd!! He did everything he could to get me a car within my budget and he has the best personality More

by Khalia Mckoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Jim Coleman Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 02, 2021

My recent purchase experience at Jim Coleman Toyota a refreshing change from other recent new vehicle dealership experiences. The entire team at Jim Coleman Toyota dealt in a transparent, forthright and More

by Bart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Umar Chaudhry
Mar 04, 2021 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your feedback with us! We are Flad to hear that you had a transparent, forthright and responsive experience with us. We hope you enjy your new car! If you have any questions please give us a call or stop in and we look forward to seeing youa t your first oil change. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

February 27, 2021

One word says it all, go! Do yourself a favor, skip all the xx with other dealers, and stop in on this dealership, you will not be disappointed. My wife and I started our search online randomly and stumbl More

by retarrelaed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chioma Ahaneku
Mar 02, 2021 -

Jim Coleman Toyota responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Jim Coleman Toyota! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

February 18, 2021

The transaction took almost four hours, with a lot of time spent waiting around, and the dealership gave me a terribly cheap price on my trade-in, but my sales rep Jose Redd was excellent and very helpfu More

by OccasionalBuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Jim Coleman Toyota responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

February 07, 2021

Our experience with the sales department, and Jose Redd especially, was fantastic. We looked at other dealerships and came back to Jim Coleman because of our experience with Jose. He helped us find our veh More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Meija
Feb 09, 2021 -

Jim Coleman Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

February 07, 2021

Amazing Service!!!Jose and Alex were all so Amazing Service!!! Jose and Alex were all so professional, helpful and really provided the kind of customer service that you just dont see these days More

by laurah73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sterov
Feb 09, 2021 -

Jim Coleman Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

January 17, 2021

What an xcellent experience buying my first car. Jose Redd left me feeling awesome and excited about by purchase !! I would recommend to anyone looking. More

by Chelsea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Mejia
Jan 20, 2021 -

Jim Coleman Toyota responded

We cannot thank you enough for your wonderful review of Jim Coleman Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

January 12, 2021

My husband and I bought a 4runner a few weeks ago. Jose helped us with every question and concern we had. We never felt pressured or rushed. Jose made our big purchase feel seamless. We loved how professio More

by faride sender
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Jim Coleman Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jose and our team were helpful during your visit and that you love your new Toyota 4Runner. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

December 19, 2020

I appreciated how professional and responsive the sales staff were, both via email and in person. Jose Redd happily brought a car to our home to test drive, explained features, and was patient with us. W More

by ALISTAIR.READER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Redd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chioma Ahaneku
Dec 22, 2020 -

Jim Coleman Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

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