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Jim Coleman Toyota
Bethesda, MD
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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Showing 644 reviews
November 20, 2021
A very positive experience from beginning to end. Salesman Luis Romero is an engaging young man, thorough, knowledgeable and professional. His manager treated me respectfully during our negotiation. Salesman Luis Romero is an engaging young man, thorough, knowledgeable and professional. His manager treated me respectfully during our negotiation. Praise, too, to business manager Bienvenu Bahati, another pro, who arranged for financing. More
by MXR
Employees Worked With
Luis Romero; Bienvenu Bahati
November 06, 2021
Abu was a fantastic salesman. He was friendly and knowledgable, not pushy like I'm always afraid a salesman will be. He made sure all my questions were answered and that I was satisfied before anythi knowledgable, not pushy like I'm always afraid a salesman will be. He made sure all my questions were answered and that I was satisfied before anything was final. More
by CarBuyerInBethesda
Employees Worked With
October 29, 2021
Had a great purchasing experience at Jim Coleman Toyota. Luis Romero was professional and knowledgeable on the RAV4 Prime we purchased. He provided timely updates throughout the process and provided detaile Luis Romero was professional and knowledgeable on the RAV4 Prime we purchased. He provided timely updates throughout the process and provided detailed explanations of all the vehicle features when it arrived and we picked up. More
by Michael P
Employees Worked With
Luis Romero
October 25, 2021
I have purchased 4 Priuses and a RAV-4 from Jim Coleman in the least 25 years and I have been extremely satisfied with the purchasing experience every time. They treat their staff well and it showed. None in the least 25 years and I have been extremely satisfied with the purchasing experience every time. They treat their staff well and it showed. None of this “Oh, let me go check with my manager to see if we can do that….” Their negotiations are fair and straightforward. And they did not charge me the ridiculous extra fee because inventories are low. This time I worked with Mr Abu Bangura who was very knowledgeable about the cars, extremely helpful, and was committed to making sure I got the car I wanted as quickly as possible. He explained all the bells and whistles twice and helped me get the onboard Apple Car Play to sync with my phone even when my phone was giving us some problems. I have had all my cars serviced there as well and have been very satisfied with the ease of making an appointment, the customer service, the quality of the work, and the cost of service. I highly recommend Jim Coleman! More
by Kkerz1
Employees Worked With
October 25, 2021
I was grateful to find Abu Bangura and Jim Coleman Toyota when I had to buy a new car in an historic car shortage. I am happy with my new Toyota Corolla hatchback, and I appreciate that this dealer did not when I had to buy a new car in an historic car shortage. I am happy with my new Toyota Corolla hatchback, and I appreciate that this dealer did not add a premium to the MSRP like other dealers are doing at the moment. More
by DC new car buyer
Employees Worked With
October 18, 2021
Very easy to deal with. Just about all of our transaction was done by email and text. Given the shortage and the need to place an order, they were very good about keeping me informed and their t transaction was done by email and text. Given the shortage and the need to place an order, they were very good about keeping me informed and their timeline was very accurate. Love our new RAV4-Prime. More
by David
Employees Worked With
September 28, 2021
Luis Romero is highly professional, not pushy or aggressive and a pleasure to work with. This was the best car buying experience of my entire life - and I’m an old man. aggressive and a pleasure to work with. This was the best car buying experience of my entire life - and I’m an old man. More
by George
Employees Worked With
Luis Romero
September 06, 2021
Great customer service and great overall experience. We we're able to get what we wanted at a great price. Luis Romero was fantastic to work with! 5 Stars! we're able to get what we wanted at a great price. Luis Romero was fantastic to work with! 5 Stars! More
by Kandrade84
August 23, 2021
Thank you to Luis Romero and team for being such a PLEASURE to work with. I haven't purchased a new car since 2004 - and I couldn't be happier with the process, or my new RAV4. Thank you for all your PLEASURE to work with. I haven't purchased a new car since 2004 - and I couldn't be happier with the process, or my new RAV4. Thank you for all your help and patience! More
by heather
Employees Worked With
Luis Romero
