Jim Coleman Toyota

I'll Be Happy to Do Business Here Again! But only if Everett Wells is still on staff! Once you find a great person to work with...that isn't something easily replaced and you desire to take But only if Everett Wells is still on staff! Once you find a great person to work with...that isn't something easily replaced and you desire to take the following actions: 1) reward them by doing an honest review! 2) want to work with them again! I walked in the main showroom and asked the lady at the front desk to have a salesman show me the 2015 Highlander, and I was very lucky that they got Everett for me! I was looking for a vehicle that would meet my specialized needs and Everett delivered BIG TIME! He proved to be highly knowledgeable and the entire process was VERY POSITIVE! If I remember correctly, he works Sunday through Saturday with Tuesdays off. Thank you, thank you, thank you, to Everett Wells! More

They cannot register cars for DC residents I bought a car from this dealership in September 2014. I had to call them at least five times to push them to get my DC registration to me before the I bought a car from this dealership in September 2014. I had to call them at least five times to push them to get my DC registration to me before the temporary tags expired. They finally overnighted it to me at the last possible second. 8 months later I got a ticket for not having an inspection sticker. It seems they did not send me an inspection sticker with the registration. This dealer is 7 miles from DC but they could not get this transaction right. I would not use them again. More

Best Gift Ever My experience at Jim Coleman Toyata, Bethesda, has always been incredible. Ten years ago, I bought my first car here after graduation from college. I My experience at Jim Coleman Toyata, Bethesda, has always been incredible. Ten years ago, I bought my first car here after graduation from college. I drove my little silver Toyota Yaris to the ground, given I am a busy DC social worker for the severely mentally ill and my car is essentially my office. I arrived thinking the dealership was going to fully repair my old Yaris. As your staff member Everette stated many times, "We'll make it like it's brand new." Your staff helped my parents plan a complete surprise birthday gift of purchasing a new 2015 Toyota Corolla. The staff worked their hardest to help my parents deliver this amazing surprise of a new car for my 31st birthday (a birthday I am fortunate to have reached, given I was diagnosed with breast cancer at age 27), advocated for an amazing trade-in offer for my Yaris, and even put a red bow on top of my new Toyota Corolla (just like in the commercials). I thank everyone involved in this transaction, helping my family to give me an incredible gift that ensures I can continue to do my job and drive safely for many years to come. More

Another wonderful routine maintenance Ben Thurston always is on top of what the car requires beyond the scheduled maintenance. It makes me feel very safe to know that. He is also so friend Ben Thurston always is on top of what the car requires beyond the scheduled maintenance. It makes me feel very safe to know that. He is also so friendly and pleasant no matter how busy the shop is. The car always runs and sounds better after I have brought it in--kudos to the mechanics and to Ben for being proactive as the car ages. More

Great Service from Chris Mwepu and the Gray Team! Chris Mwepu (Gray Team) was -- as usual -- clear, helpful, responsive, resourceful and accurate in estimates of time and effort. The rest of the Gray Chris Mwepu (Gray Team) was -- as usual -- clear, helpful, responsive, resourceful and accurate in estimates of time and effort. The rest of the Gray Team was similarly professional and effective. (And thanks for the hamburger, a Saturday tradition at Jim Coleman!) More

Honest and Strees Free Deal I remember Larry Pang calling me every week to said Hello! His patient and kind attendance was key to my decission making. I love my RAV4 and is I remember Larry Pang calling me every week to said Hello! His patient and kind attendance was key to my decission making. I love my RAV4 and is unbeatable! More

Don't go here to service a Prius I took my 2008 Prius in to have the auxiliary battery checked/replaced and to complete 30000 mile service. Pros: 24 hour loaner car. My basic servi I took my 2008 Prius in to have the auxiliary battery checked/replaced and to complete 30000 mile service. Pros: 24 hour loaner car. My basic service ended up with another $1200 in "recommended" repairs that I agreed to. Since the service the performance of my vehicle is significantly declined (in MPG terms). I took the car back for a follow up inspection and was told everything was fine and yet my MPG is still 10 MPG less than before taking care in the first time. Never any follow up. Also the first person I spoke with in service center (silver team I believe) was just unbelievably rude and dismissive. I'd never go back here. More

Impressive Customer Service by Isaac Ramos! I am impressed by how friendly the sales agent Izaac is. He answered all of my questions about the car I was going to buy (RAV4 Limited) patiently and I am impressed by how friendly the sales agent Izaac is. He answered all of my questions about the car I was going to buy (RAV4 Limited) patiently and clearly. He also followed up through the end explaining the many features and showing me how each function operated. This young man will do well in sales with your dealership or any where else that is lucky to have him. Excellent Customer Service by Isaac Ramos and Roy! More

Awesome experience I purchased a Toyota Corolla 2015. Matthew was the salesman. Mathew was very genuine and helpful during the whole process. He showed me everything I n I purchased a Toyota Corolla 2015. Matthew was the salesman. Mathew was very genuine and helpful during the whole process. He showed me everything I needed to know about the car. I also would like to name Roy and Stephan was of great assistance as well. They all answered questions I had about my New car. I would definitely recommend anyone that is interested in a vehicle. This location has a great environment that makes you feel comfortable and confident of your purchase. Thank you Matthew for an excellent job and to Roy and Stephan for the extra assistance. More

Stress Free Experience - thank you, Larry! Our salesman, Larry Pang, was very helpful. He did not stress us out like other car dealer salespeople. He was patient, helpful, and we really felt Our salesman, Larry Pang, was very helpful. He did not stress us out like other car dealer salespeople. He was patient, helpful, and we really felt like he was on our side. Larry helped us to close a deal at a great price very quickly. It was the best experience we have ever had a dealer in our lives. Thank you, Larry! More