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Jim Coleman Toyota

Bethesda, MD

4.7
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 644 reviews

March 25, 2018

Straight honest dealer Contact Johnathan at the dealership to get the best deal and service. Will be going back. I drove from Delaware to him because he offered me the be More

by Imraja12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan De La Cruz Garcia
Mar 26, 2018 -

Jim Coleman Toyota responded

Reviews like yours are truly a breath of fresh air! Johnathan is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 23, 2018

Great First Car Buying Experience We test drove two cars here and ended up buying a Toyota Camry Hybrid. The staff were very professional and helpful. Luis took us on a great test driv More

by gs1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Mar 26, 2018 -

Jim Coleman Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 20, 2018

Smooth and efficient Great customer experience. Steve navigated me through the process and provided the right level of touch points and set the proper expectations. Would More

by Abc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Richter
Mar 26, 2018 -

Jim Coleman Toyota responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Steve and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 19, 2018

Smoothie Got 3 cars for my cousin and friends last 1017 and the transaction is so smooth. There is no time wasted on the transaction. Arvin Go is very easy More

by Dennis I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvin Go
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2018 -

Jim Coleman Toyota responded

Dennis, thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 19, 2018

Great! smooth and easy transaction, highly recommended! all questions are answered professionally in a timely manner..exceptional car buying experience, we’l More

by jdauto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvin Go
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2018 -

Jim Coleman Toyota responded

We're excited to hear that Arvin took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 19, 2018

Great Experience!! Arvin told me up front that he would do what he could to help me find a car within my price range. Well, he did just that! He found discounts I was More

by panorrab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvin Go
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bienvenu Bahati
Mar 26, 2018 -

Jim Coleman Toyota responded

Thank you, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 18, 2018

Professional and Efficient Luis was personable, professional and efficient. He made sure we understood the important features of the vehicle and even had us try out the lane de More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Mar 26, 2018 -

Jim Coleman Toyota responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Luis and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 18, 2018

A great car buying experience I unexpectedly had to find a car to replace my old one, and was open to buying new or used, and open to many makes and models. From the first of many More

by benjaliu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan De La Cruz Garcia
Mar 26, 2018 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 15, 2018

Best car buying experience! Came in to Jim Coleman Toyota to see what they had to offer as I was looking to get a car. My family has bought several vehicles from them and finally More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Hoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troya , Luis Romero
Mar 26, 2018 -

Jim Coleman Toyota responded

Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

March 14, 2018

Smooth transaction I didn't think the car buying process could be so easy. I took a test drive on a weeknight, and came back on the weekend for a second test drive, and More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Mar 26, 2018 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your kind words about your experience at Jim Coleman Toyota! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

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