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Jim Coleman Toyota

Bethesda, MD

4.7
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 644 reviews

August 25, 2018

Thank you Luis for the excellent service! We traded in our 13 year old car and got a brand new one. It was a quick and hassle free experience. Luis was great in getting us a good deal and he e More

by Cihan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Romero
Aug 26, 2018 -

Jim Coleman Toyota responded

Congratulations on your new vehicle and thank you so much for taking the time to share your feedback with us!  We work hard to make sure our guests have a remarkable experience.  We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

August 23, 2018

Great experience buying a Highlander My son and I walked into Jim Coleman Toyota late yesterday afternoon, took a test-drive of a Highlander, got right to work with Ryan on trading in my More

by MHC87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BEN Thurston , Luis Romero, Rian Bejo
Aug 26, 2018 -

Jim Coleman Toyota responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Jim Coleman Toyota. We can’t wait to see you for your next servicing appointment! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

August 22, 2018

Super exelente servicio definitivamente lo recomiendo. Buena selección en autos, súper accesible para cualquier servicio en mi nuevo auto. Si tengo q comp More

by Villatoro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Aug 23, 2018 -

Jim Coleman Toyota responded

Gracias por sus comentarios. Sinceramente, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

August 16, 2018

Great Service Luis was very welcoming and attentive to our needs. He was very patient and worked with us to get the car we wanted at our desired price. More

by cthoma10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Aug 19, 2018 -

Jim Coleman Toyota responded

Thank you so much for your feedback! We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Luis. Please let us know if we can ever help you in the future. Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

August 11, 2018

Very happy experience! Luis did a great job educating us on our options and treated us almost like family. Helped us find exactly what we wanted at a great price. Definite More

by Jkrebs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Aug 12, 2018 -

Jim Coleman Toyota responded

Thank you so much for taking the time to share your kind words about your experience at Jim Coleman Toyota! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

August 09, 2018

Exceeded my expectations except after sale communication. If there is a 4.5 rating that's what I'd honestly rate Jim Coleman but since there isn't one 5 is what is fair. I purchased a off brand pre-owned More

by wudai_e
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nelson Arnez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2018 -

Jim Coleman Toyota responded

Thank you for the wonderful review and for traveling to Jim Coleman Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

July 28, 2018

Couldn't have gone better Everything from start to finish was simple and painless. Both Matthew and Luis provide exceptional service helping me get everything arranged and set More

by Austin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arslan Almas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Romero
Jul 29, 2018 -

Jim Coleman Toyota responded

Thank you for taking the time to share with us, Austin! The goal of the Jim Coleman Toyota team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

July 23, 2018

Bought my 2nd car from him! Great experience I first got a sporty car from Jim Coleman Toyota here from Luis Romero which was the Toyota 86. My experience was great last time and this time I need More

by Andrewkimm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jul 23, 2018 -

Jim Coleman Toyota responded

Andrew, I sincerely thank you for going out of your way to write this review about Jim Coleman Toyota. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new 2018 Rav4 XLE. If you have any further needs, please come back to see us. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

July 22, 2018

Exelent experience !!! Luis is very professional with clients, he knows how to help you to find the right car for you!!! If you what a great experience ask for Luis! More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jul 23, 2018 -

Jim Coleman Toyota responded

Thank you for taking the time to write this 5-star review. We strive to provide professional service to all our guests and are glad to hear that Luis helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Best regards, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

July 15, 2018

Outstanding We loved the attention that was given. The kindness and the respect that was given. The good treatment also the tour of the car and the place. More

by Jcarlos24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jul 15, 2018 -

Jim Coleman Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

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