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Jim Coleman Toyota

Bethesda, MD

4.6
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 644 reviews

June 18, 2019

Unprofessional service Avoid this dealer. I took my car for a repair. They gave me an estimate and then they did a lot more work than I authorized. They even called my insur More

by Juan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob
Jun 24, 2019 -

Jim Coleman Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Regards, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 17, 2019

Luis and the Coleman Sales Team were great Luis was so helpful and lovely to work with. Luis was patient, listened to what we were looking for and to our concerns and issues. He focused on ma More

by Rtbeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Umar Chaudhry, Luis Romero
Jun 18, 2019 -

Jim Coleman Toyota responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 02, 2019

Dedicated to the customer. Luis, was a professional from the beginning to the end and when the deal was made he went to bat to make sure the car made it through state inspection More

by Cappen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jun 03, 2019 -

Jim Coleman Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

May 30, 2019

Great Experience I had set up a time to come look at a car online. Louis followed up before the appointment and had the car ready to go when I showed up. He was very k More

by adb6644
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jun 03, 2019 -

Jim Coleman Toyota responded

We loved reading this review! Happy customers are our aim, and it appears Louis really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

May 28, 2019

Knowledgeable dealers I worked with two dealers at Jim Coleman, Jonathan and Luis. They both were terrific. They were patient, knowledgeable, friendly, and accommodating. More

by Entradaregatta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Morgan, Luis Romero
Jun 03, 2019 -

Jim Coleman Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

May 23, 2019

Good Experience The Sales Rep.,Luis Romero ,was very friendly and helpful . He made it easy and understandable to us throughout the whole process in purchasing my N More

by FlorMins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
April 29, 2019

Professional Service I came in to take a look at a new Prius. Luis Romero explained the differences between the various trim levels and then we took a very detailed test d More

by Vince
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Apr 30, 2019 -

Jim Coleman Toyota responded

Thank you so much for your feedback, Vince. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Luis. Please let us know if we can ever help you in the future. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

April 28, 2019

Responsive Service Luis was extremely responsive and listened to my various needs. The entire dealership staff was friendly and proactively asked to help along the car More

by mbornmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Apr 30, 2019 -

Jim Coleman Toyota responded

Thank you for the great review and we are glad that Luis took care of you. Please come visit us if you need anything else, be it service or sales. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

April 05, 2019

Friendly service and good price. Would come back for another car.I would recommend working with Luis. Knowledgable and polite. I hope your service dept. is as More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Godwin Kutu-Agbeko, Luis Romero
Apr 07, 2019 -

Jim Coleman Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

April 04, 2019

Great buying experience! I went in to Jim Coleman Toyota only to test drive a late model used car I was conisidering. I was not intending to buy a car that day, and the salesm More

by Marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Godwin Kutu-Agbeko, Luis Romero
Apr 04, 2019 -

Jim Coleman Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Luis and our team were helpful during your visit and that you love your new Prius. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

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