Jim Coleman Toyota
Bethesda, MD
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Unprofessional service Avoid this dealer. I took my car for a repair. They gave me an estimate and then they did a lot more work than I authorized. They even called my insur Avoid this dealer. I took my car for a repair. They gave me an estimate and then they did a lot more work than I authorized. They even called my insurance to request approval for additional work, which was unrelated to the initial repair (and supposedly not covered). I got saddled with an expensive bill and likely with a higher insurance rate. To top it off, I have to take the car back because they did not connect the door accessories properly. More
Luis and the Coleman Sales Team were great Luis was so helpful and lovely to work with. Luis was patient, listened to what we were looking for and to our concerns and issues. He focused on ma Luis was so helpful and lovely to work with. Luis was patient, listened to what we were looking for and to our concerns and issues. He focused on making sure to address our questions and help us make the right choice for us. He also wasn’t pushy but made sure he was available when we needed him. We had a great experience. More
Dedicated to the customer. Luis, was a professional from the beginning to the end and when the deal was made he went to bat to make sure the car made it through state inspection Luis, was a professional from the beginning to the end and when the deal was made he went to bat to make sure the car made it through state inspection and got properly detailed before the end of the day. So i would not need to come back the next day. More
Great Experience I had set up a time to come look at a car online. Louis followed up before the appointment and had the car ready to go when I showed up. He was very k I had set up a time to come look at a car online. Louis followed up before the appointment and had the car ready to go when I showed up. He was very knowledgeable, friendly, and easy going. He helped answer the questions I had, made me aware of all my purchase options, and wasn't pushy with anything I didn't want. He had me in and out in just a few hours with the car I wanted and all my questions answered. Highly recommend paying him a visit! More
Knowledgeable dealers I worked with two dealers at Jim Coleman, Jonathan and Luis. They both were terrific. They were patient, knowledgeable, friendly, and accommodating. I worked with two dealers at Jim Coleman, Jonathan and Luis. They both were terrific. They were patient, knowledgeable, friendly, and accommodating. Getting the final price I wanted took some back-and-forth, with a few trips back to the sales manager, but in the end, I believe the final deal was fair. I also felt both salesmen were honest, fair, and genuinely interested in providing a service. Once the sale was done, it did take the dealership quite some time to get the paperwork in place, which is one area that could be improved in the future. But it was well out of the salesmen’s hands at that point. I would recommend the dealership, and these particular sales reps, to a friend. They did a good job, and earned my business. More
Good Experience The Sales Rep.,Luis Romero ,was very friendly and helpful . He made it easy and understandable to us throughout the whole process in purchasing my N The Sales Rep.,Luis Romero ,was very friendly and helpful . He made it easy and understandable to us throughout the whole process in purchasing my New 2019 Camry. I totally recommend this Dealer and Luis in helping you get your New Car. More
Professional Service I came in to take a look at a new Prius. Luis Romero explained the differences between the various trim levels and then we took a very detailed test d I came in to take a look at a new Prius. Luis Romero explained the differences between the various trim levels and then we took a very detailed test drive that was incredibly helpful in making my decision to purchase. Luis made sure I could drive the new car away that day. Vince More
Responsive Service Luis was extremely responsive and listened to my various needs. The entire dealership staff was friendly and proactively asked to help along the car Luis was extremely responsive and listened to my various needs. The entire dealership staff was friendly and proactively asked to help along the car buying process. More
Friendly service and good price. Would come back for another car.I would recommend working with Luis. Knowledgable and polite. I hope your service dept. is as service and good price. Would come back for another car.I would recommend working with Luis. Knowledgable and polite. I hope your service dept. is as helpful. More
Great buying experience! I went in to Jim Coleman Toyota only to test drive a late model used car I was conisidering. I was not intending to buy a car that day, and the salesm I went in to Jim Coleman Toyota only to test drive a late model used car I was conisidering. I was not intending to buy a car that day, and the salesman, Luis Romero, was very helpful while not pressuring me in any way. In fact, I was getting ready to leave when I spotted a car (2013 Prius) and said, "How about this one?" He let me test drive that car, and I ended up buying it that day. The team made the financing work for me and I couldn't be happier with my new Prius. More