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Jim Coleman Toyota
Bethesda, MD
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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Showing 644 reviews
August 01, 2019
What a wonderful experience! We loved working with Jim Coleman Toyota. We went to 5 different dealers. They were the only ones who really took the time to understand our needs (d We loved working with Jim Coleman Toyota. We went to 5 different dealers. They were the only ones who really took the time to understand our needs (didn’t over sell) and were extremely flexible and candid with us during the process. Luis Romero was wonderful to work with. Our family will be back! More
by Jfz2001
Employees Worked With
Luis Romero
July 30, 2019
Luis Romero was especially helpful. He showed us how to use the Prius Prime Plugin and provided excellent service. We didn't have to wait very long compared to was especially helpful. He showed us how to use the Prius Prime Plugin and provided excellent service. We didn't have to wait very long compared to other experiences. More
by Sarri-Tobar
Employees Worked With
Luis Romero
July 28, 2019
Great experience and prices Mr. Romero was awesome!!! As was Godwin from finance. Bi got a new sienna and they offered me a great price for my trade in. I highly recommend. Mr. Romero was awesome!!! As was Godwin from finance. Bi got a new sienna and they offered me a great price for my trade in. I highly recommend. More
by Marwan k.
July 26, 2019
Did not take responsibility for A MISTAKE We had wheels on our 2017 Prius Prime rotated as part of routine service. When we came in there were four wheel covers. A few days after the service We had wheels on our 2017 Prius Prime rotated as part of routine service. When we came in there were four wheel covers. A few days after the service we noticed that there were only three. Our service rep refused to take responsibility for the missing wheel cover which we believe either was not replaced or poorly installed after the service. We are not happy with Coleman Toyota. More
by PeterB
Employees Worked With
Kareem Faison
July 26, 2019
Excellent service at Jim Coleman's, excellent experience. with Mr. Luis Romero. He was friendly, took time in making me test drive of a RAV4, made sure through the end that I was not only satisfied but aware with Mr. Luis Romero. He was friendly, took time in making me test drive of a RAV4, made sure through the end that I was not only satisfied but aware of all what the RAV4 had to offer. More than satisfied! Thank you Louis!! More
by SHristodoulakis
July 12, 2019
Liked working with salesman Luis Romero at Jim Coleman Met Luis Romero when we went for a test drive of a 2019 Prius Prime in the spring but we weren't ready to buy yet. Luis kept in touch but didn't hassl Met Luis Romero when we went for a test drive of a 2019 Prius Prime in the spring but we weren't ready to buy yet. Luis kept in touch but didn't hassle us. Went back last week to test drive a regular Prius XLE and wound up deciding to buy a 2019 Prius LE instead. Luis is very knowledgeable about the cars. We like that he showed us the different Prius models and was able to candidly discuss their positives and negatives without steering us to a particular model. We got what we consider a very fair price without a lot of high pressure sales tactics compared to some of our other experiences with dealerships. Yes, the Jim Coleman manager tried to extract a higher price than we wanted to pay, but the negotiation was fairly minimal when he saw we were ready to leave if we didn't get our price. More
by Joan
Employees Worked With
Luis Romero
July 10, 2019
Satisfied Customer for Toyota Luis made the experience as easy as possible. He is friendly, knowledgeable, and great with follow up. I would work with him again. Dan V. Luis made the experience as easy as possible. He is friendly, knowledgeable, and great with follow up. I would work with him again. Dan V. More
by Dvatand
Employees Worked With
Luis Romero
June 26, 2019
Great place, great people I was so fascinated by the customer service and attention I received at Jim Coleman Toyota. They know what they are about. I will recommend this deale I was so fascinated by the customer service and attention I received at Jim Coleman Toyota. They know what they are about. I will recommend this dealership. More
by Sammytuga
Employees Worked With
Omar and Bahati , Luis Romero
June 24, 2019
Highlander Purchase facilitated by Luis Romero It was a pleasure to meet and interact with Luis Romero. He is very knowledgeable about the Highlander (and other Toyotas we asked him about) and has It was a pleasure to meet and interact with Luis Romero. He is very knowledgeable about the Highlander (and other Toyotas we asked him about) and has a gift for working with customers with respect and concern. He was patient with our many questions and took time to explain clearly. Mr. Bienvenue Bahati was also a pleasure to meet and spend time with. He was knowledgeable and explained the finance processes clearly and answered our financing questions comprehensively. We left the experience more knowledgeable about Toyotas, Highlanders, and leasing and financing options. More
by Family needing solid reliable 3 row SUV
Employees Worked With
Bienvenue Bahati, Luis Romero
June 21, 2019
Service was repeatedly incomplete - I have lost confidenceLP Repeated failure by the express team to complete portions of the routine service required me to send it back twice and wait for the vehicle (I was lat Repeated failure by the express team to complete portions of the routine service required me to send it back twice and wait for the vehicle (I was late and had left it overnight). In the end they didn’t perform the service and it makes me wonder what else they say they do that they don’t actually do More
by Fjr
Employees Worked With
Matthew Muradaz
