Jim Coleman Nissan of Silver Spring - Service Center

He was Very kind , patient, and professional. Gave me great advice and recommendations on what I can add to the car. Gave me great advice and recommendations on what I can add to the car. More

Service Director Roy Ucanda of Jim Coleman Nissan of Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an acciden Silver Spring, Maryland, Thank You for helping us out by tracking down the needed critical part to get my vehicle back on the road after an accident! I live in St Louis, MO and I have my car at a local body shop that services large St Louis Nissan dealership. They could not track down on last critical part to get my vehicle back to me. With that, I called Roy a U purchased my car at Jim Coleman last year. In less 2 hours Roy tracked down that part for me, took the body shots info for the body shop and followed through to get it shipped to St Louis so that we could get our car back on the road. Roy went above and beyond to help us out. Thank you Roy! What a great experience! More

He’s the consummate Professional, he always goes above and beyond to ensure customer satisfaction. and beyond to ensure customer satisfaction. More

Good. Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service More

Place is clean, individuals are friendly and professional. I feel welcomed and appreciated. Thank you professional. I feel welcomed and appreciated. Thank you More

I had some maintenance done on my car and it was relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! More

I can't speak for Sales, and we've only been here once for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committ for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committed to making sure our problem was resolved satisfactorily and that we were treated fairly (I assume others he coordinated with deserve credit as well, but he was the person we interacted with). If my experience was typical for this Service Dept, I would definitely recommend them to others. Nissan N AM & Jim Coleman Nissan should know that providing service like this is the way to build customer loyalty. Our whole adventure was not fun, and it was still quite expensive, but Bryan and his colleagues did the best they could (which turned out to be quite good) to make things better. More

Excellent customer service, communication. Thomas cared and wanted to make sure I left okay with my vehicle. Thomas cared and wanted to make sure I left okay with my vehicle. More

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VEHICLE WAS CHECKED IN RIGHT AWAY AND WAS COMPLTED FAST WITH GREAT COMMUNICATION. VERY HAPPY WITH MY SERVICE WITH GREAT COMMUNICATION. VERY HAPPY WITH MY SERVICE More