Jim Coleman Nissan of Silver Spring

The best experience in my life! !! Umar Chaudhry, the General Manager exceeded all expectations. kudos to Jay and Carl. The entire team at Jim Coleman Nissan proved that it is the be !! Umar Chaudhry, the General Manager exceeded all expectations. kudos to Jay and Carl. The entire team at Jim Coleman Nissan proved that it is the best Nissan franchise in the nation!!! Eli More

Every single time that I have needed service, from repairs to preventive maintenance, Dennis Moore has provided superior customer service! I've never had to call and keep calling to check on the statu repairs to preventive maintenance, Dennis Moore has provided superior customer service! I've never had to call and keep calling to check on the status of either of my Infiniti's. He has kept me informed every step of the process. He has made recommendations to which I accepted and in the long run, has helped improve my vehicle's performance. Top class service! Dennis is awesome! More

Excellent customer service during car buying experience. Everyone was very low key and made car buying pleasurable. Everyone was very low key and made car buying pleasurable. More

They change the price of service each time you go. I was just charged $177 for an oil change and tire rotation and a different price just a few months ago. Wait times are a little long as well. I will I was just charged $177 for an oil change and tire rotation and a different price just a few months ago. Wait times are a little long as well. I will get service at another dealership going forward. More

The passenger side window on our 2015 Murano failed to come up. after 4 hours in waiting room I was told that the motor and window assembly needed to be replaced. Cost - ~$700.00. Parts not on hand, need come up. after 4 hours in waiting room I was told that the motor and window assembly needed to be replaced. Cost - ~$700.00. Parts not on hand, needed to be ordered. Parts arrived a week later, but it turned out that only a switch needed replacing - wrong parts had been ordered. I was refunded $322.00 but charged $232.00 for "diagnosing" and replacing the switch. The manager apologized for the weeks delay but not for the exorbitant charges for a simple problem - nor for the cost I incurred while waiting and having to use Lyft transportation. My impression? a confused one-horse operation which is best avoided. Caveat Emptor. More

We met Michael Webb at Herb Gordon Nissan until they closed. We lost contact with him until we went to Jim Coleman Infinit and there he was. He's such a nice guy to talk, very personable and tells you closed. We lost contact with him until we went to Jim Coleman Infinit and there he was. He's such a nice guy to talk, very personable and tells you like it is. Which is something rare now days at dealers. But, it was fortunate reconnect with him and then they turned Ininiti into Nissan and my partner and I were looking at a Rogue. Which at first we were looking at them at Ourisman Nissan in Laurel. But they were giving us the run around and all the xxxx that came with it and their staff. We went back to Michael and he introduced us to our salesmen Richard Okogun and he was very knowledgeable, professional and aware of our needs in what we wree looking for. I will say that the environment was comforting, quiet and well kept and all the staff spoke and conversated with you/us about anything. They made us feel at home and that's something dealers have forgotten over the years. Ed Henry was our business manager and he gave us good advice that we would've never thought of. The whole time purchasing our Rogue SL was cool if I may say. I'm planning on making a purchase myself soon and I'm very sure that I will be going back to see Michael/Richard and Ed for a Pathfinder. Ya'll keep up the good work. #1 in my book. If you are looking for a Nissan give Jim Coleman a call and ask for Michael Webb or Richard Okogun Kobie Cole Kelvin Saunders More