Jim Coleman Honda - Service Center

Service Cliff was great - kept me inform all day long and called me when the Ridgeline was ready Car were serviced on time and ready for same day delviery Cliff was great - kept me inform all day long and called me when the Ridgeline was ready Car were serviced on time and ready for same day delviery More

Professionalism by staff Was receive promptly and attended to professionally and politely. All procedures were explained to me and I was given the opportunity to ask questions Was receive promptly and attended to professionally and politely. All procedures were explained to me and I was given the opportunity to ask questions. The car rental service was super. I was called immediately the job was completed. I was given a list of recommendations for further jobs other than that for which I visited the shop. More

Service Purvis was very helpful in getting me a appointment, . ordering the parts I needed and having them installed. The car looks great! (The parts counter Purvis was very helpful in getting me a appointment, . ordering the parts I needed and having them installed. The car looks great! (The parts counter was also very easy and helpful! More

Recent Oil Change James Artiss was professional, friendly, and knowledgeable. My car was finished being serviced in a very short time. James explained all the needed se James Artiss was professional, friendly, and knowledgeable. My car was finished being serviced in a very short time. James explained all the needed services--all without being pushy or hard-sell. Thanks, James! More

complaints resolved, service performed well I arrived at 8:30am for a service appointment to have a third party trailer hitch installed on my vehicle. Dean made it sound like he was personally d I arrived at 8:30am for a service appointment to have a third party trailer hitch installed on my vehicle. Dean made it sound like he was personally doing me a favor by installing it, even though I had gotten approval from the dealership management for the work to be done. He talked down to me and was unpleasant. When I mentioned I would be waiting for my car, he told me how busy the service department was before memorial day, so it might be more than half the day before they were done. I mentioned that I had an appointment, I was not a walk-in, so this work should not have been unexpected. Dean was argumentative and disrespectful. At 10am, I was still waiting to find out if my work would be performed that day. The service director and a sales manager had to get involved before this issue could be resolved. In the end, the installation took less than an hour. I'm rethinking if I want to use this service department again based on one bad employee. Dean definitely needs some additional training in dealing with customers. Update: Tim Murray called me afterwards to help resolve my complaints. The truth is that the stars knocked off in this review were solely attributable to Dean's mishandling of my service. The entire rest of the service team and sales team are exceptional here at Jim Coleman. I will be sending referrals their way. More

Everyone was courteous, friendly and respectful. I had a great experience with Richard Berger at Coleman Honda. I went in for service on my 2012 Honda accord and went home with a New 2015 Honda Acco I had a great experience with Richard Berger at Coleman Honda. I went in for service on my 2012 Honda accord and went home with a New 2015 Honda Accord LX! He is quite knowledgeable,friendly, personable and convincing without being aggressive. Quite a good combination for a salesman I'd say! Everyone was courteous, friendly and respectful. I love my new car! More

Completely Satisfied! The service guys are always awaiting my arrival. My experiences are always personalized, accurate and very informative. The environment is clean, comf The service guys are always awaiting my arrival. My experiences are always personalized, accurate and very informative. The environment is clean, comfortable, friendly and professional. More

Excellent I must say James was very friendly and he cared. James provided me with excellent customer service. James made it one of the best experiences that I h I must say James was very friendly and he cared. James provided me with excellent customer service. James made it one of the best experiences that I have had bringing my car in for service and worth the 45 minute drive. I can honestly say James loves his job and it show's in the service he provides along with his smile. Kevin I have been buying cars from since my first used car, Kevin is always amazing, he is the reason I switched from Toyota to Honda....I love it!!!!!!! Keep up the good work. In addition the atmosphere in for the dealership is great you feel wright at home. More

Recent service work Kept to appointment; delivered on time as expected; they discounted as per appropriate for services and filters, wipers that were replaced; was a grea Kept to appointment; delivered on time as expected; they discounted as per appropriate for services and filters, wipers that were replaced; was a great experience More