Jim Coleman Honda

He contacted me towards the end of my lease to let me know my options. He was wonderful and did push at all. Love it. know my options. He was wonderful and did push at all. Love it. More

First of all, I am just wondering why the rating does not have option to pick ZERO star and provide the review. With the current system, they get at least a star which this dealership does not deserve in my have option to pick ZERO star and provide the review. With the current system, they get at least a star which this dealership does not deserve in my opinion. Now, let me share my experience. In short, LIARS, HIGHLY UNPROFESSIONAL, NOT TRUSTWORTHY AT ALL. This dealership is an hour away from my place. With current situation, anyone would want to make sure about the availability and price of the vehicle prior to going to the dealership. After confirming the availability as they had only 1 vehicle with that trim available, the representative mentioned that there is around 2K accessories already installed in the vehicle. Based on this information, we agreed on the price. And the reality started! We were around 15 minutes away and happened to receive a call saying that 2K accessories were NOT installed in the vehicle we were talking about. We reached the dealership to discuss it further. The representative said that they just sold the vehicle which had the accessories. Now, they said they had two same vehicles which was not TRUE as I was keeping a track per their online inventories from 2 weeks before. After discussing with manager, we agreed to the price that was discussed originally with accessories but not the price was same but the vehicle was without accessories. There was not even a penny difference for the price. Even after this hassle, we initiated the paperwork and there was some technical issue (tailgate door) in the vehicle and the representative said that he will have the service technician look at the vehicle to fix the issue. Meanwhile, I filled out the form and the representative came to me saying that since it was Saturday evening, they did not have person who could fix it and they can not sell the new vehicle with this kind of issues as per their policy. He said “BE ASSURED”, the vehicle is on hold for you with the same price and told me to call on Monday. He called me on Monday saying that there is some water damage issue which will take substantial amount of time to fix the vehicle. He said “TRUST ME”, the vehicle is on hold under your name and they are waiting to get this issue fixed. Since he had some planned day off, he will hand over my details to his colleague and someone will reach out to me once the vehicle is ready. It’s been around a month, I did not get any update, so I reached out to the same person and he said he was on vacation again. So he suggested to call the dealership for the same which I did. Now, the vehicle is fixed and they have increased the price by 5K. I talked to the manager and he had the previous paperwork with the price in front of him (which he acknowledged) and he said I do not want to sell the vehicle on the price we committed earlier because he can sell the car to someone else for more price. I acknowledge the business part of it but there is another side to this i.e. Trust building for the customers which this dealership is completely lacking. They can not stay on their words. More

I like the staff they are very helpful and professional they take very good care of your car. And your car is always ready when they tell you. I would recommend Jim Coleman Honda to my family and friends a they take very good care of your car. And your car is always ready when they tell you. I would recommend Jim Coleman Honda to my family and friends anytime. More

Jim Coleman has always been a great dealership. This is the third Honda I’ve bought from them. Especially Sam Chads is great and very helpful. the third Honda I’ve bought from them. Especially Sam Chads is great and very helpful. More

Purvis is always a pleasure to work with. He is knowledgable, efficient, helpful and has a marvelous personality. I have been working with him for almost 10 years now and always call him before I knowledgable, efficient, helpful and has a marvelous personality. I have been working with him for almost 10 years now and always call him before I have my CRV is serviced. He has earned my trust over the years. Kudos to him and Coleman Honda. More

Victor was amazing throughout the entire process, from test-driving the CR-V, explaining its various features, to collecting the vehicle. He has continued to make himself available if I have any questions test-driving the CR-V, explaining its various features, to collecting the vehicle. He has continued to make himself available if I have any questions. He has made my experience extremely easy and memorable. Thanks, Victor! More

Good people to work with. Always upbeat and friendly. They have good knowledge about the vehicles and always willing to show you any vehicles. Good job! They have good knowledge about the vehicles and always willing to show you any vehicles. Good job! More

Salesperson was great. But manager would not accept our offer. As a 3 time customer, we expected more. We bought elsewhere where we got the deal we wanted. offer. As a 3 time customer, we expected more. We bought elsewhere where we got the deal we wanted. More

Young man carefully went over the features of the car and helped with pairing my phone until I was comfortable. Explained things very well and patiently! helped with pairing my phone until I was comfortable. Explained things very well and patiently! More

Helpful and efficient and knowledgeable Would have liked Helpful and efficient and knowledgeable Would have liked an approximate time fo know when car to be ready Could not make plans for the day Helpful and efficient and knowledgeable Would have liked an approximate time fo know when car to be ready Could not make plans for the day More