Jim Coleman Honda

The sales experience was to the point and smooth. However its after when they try to get you to purchase features that's a headache. I was told one thing and given another. I was totally disrespected by Dawn its after when they try to get you to purchase features that's a headache. I was told one thing and given another. I was totally disrespected by Dawn and Keith who are managers..but failed in customer service.I then spoke to Anthony the sales manager who listened to my complaint but who knows if he truly addressed it. So as I'm going home my tire pressure monitoring system light comes on.. I went to get it serviced today and 40 mins later it comes on again...I haven't had this car a good week... More

Having previously bought a new Honda at Jim Colemans earlier in the year and having a decent experience I returned to look at 2 used vehicles listed on their website to replace another vehicle and will earlier in the year and having a decent experience I returned to look at 2 used vehicles listed on their website to replace another vehicle and will never return after this visit. I went to test drive a 2010 Crosstour which didn't have a price listed online and a 2006 CRV with very low miles and a great price. I was told the CRV was already sold but the Crosstour was available but it took about 30 minutes to locate the car. After the test drive I was asked if I was interested (still no price mentioned) and I said that I would consider it if the price was good and I got a decent price for my trade. After over an hour of waiting I was finally provided with a sales price of nearly 29K which I think included the 995 reconditioning fee and a ridiculously low offer on my trade (which included my $500 president club bonus). I told the salesman that the prices were not even close and questioned why a same year Crosstour with a little higher milage was listed for 22K on their website to which I was told that vehicle had transmissions problems and no longer for sale. At this point I thanked them for their time but said that we were done and started to leave at which point the salesman asked told me "So when you told me you were willing to buy tonight, you were just yanking my chain.". Needless to say I just walked away. I did check their website the following day and the other Crosstour was not listed on the site but there was now a price for the Crosstour I test drove of $24900. Amazing how the couldn't have started with that price the night before. More

Jim Coleman Honda has great customer service, exceptional service and sales teams, and treats all situations with the customer's best interest in mind. I will always go to Jim Coleman Honda and would recomme service and sales teams, and treats all situations with the customer's best interest in mind. I will always go to Jim Coleman Honda and would recommend this dealership to anyone. More

I bought 2 new 2013 Honda Accord (LX & EX model) from Jim Coleman Honda in 2 days (30 December 2012 and 31 December 2012). Jackie Cheng was the Sale person for both of these vehicles. In dealing with J Jim Coleman Honda in 2 days (30 December 2012 and 31 December 2012). Jackie Cheng was the Sale person for both of these vehicles. In dealing with Jackie, I found him to be the one of the most honest and transparent sales people I have ever done business with in the car business. Jackie was promptly responded to my initial request on the price of the LX, he answered all questions I had in a professional, clear and concise manner. Although I live 50 miles from Coleman Honda, but the trip I made to Jim Coleman dealer definitely worth my time (and gas). I will definitely buy again from Jim Coleman Honda. And I would 100% recommend Jackie and refer anyone I know to him. BOTTOM LINE: Great dealership with wonderful employees. Anyone needing a car wouldn't need to go anywhere else. More

I found John to be the one of the most honest and transparent sales people I have ever done business with in the car business. John actually LISTENED to what I wanted and did his best to find me a transparent sales people I have ever done business with in the car business. John actually LISTENED to what I wanted and did his best to find me a fit. He didn't waste my time by making me come to the dealership to answer basic questions. I would 100% recommend John and refer anyone I know to him. More

Sam Chads is the epitome of a top-notch car salesman with excellent customer service. He knows the products and gives you the impression that while his objective is to close the deal, he only will close a de excellent customer service. He knows the products and gives you the impression that while his objective is to close the deal, he only will close a deal if it makes sense for the customer. In short, he has a lot of integrity and is extremely honest. I truly enjoyed working with on him on the two occasions that I purchased vehicles at Jim Coleman, as well as each time that I call him with a question or stop in for service. He remembers me each time and makes sure that I get VIP treatment. Jim Coleman Honda has a diamond dealer in Sam and I look forward to working with him in the future. Until then, I will continue to recommend him to my friends and family in the car-buying process. Sam, you ROCK! More

Alex Chan is AMAZING. He's the most hardworking salesperson I have ever met. He would not give up until he got us the best possible deal. In fact, we shopped around and no other dealership could salesperson I have ever met. He would not give up until he got us the best possible deal. In fact, we shopped around and no other dealership could even come close to Jim Coleman. We live right by Ourisman Honda, but chose to drive nearly an hour just to deal with Alex because he really cared about getting our business. He is great to work with and from now on we will be buying all our cars from him. More

We worked with TJ when we were looking for our new car. He was super friendly and very knowledgeable about the car. He worked with us over several months and always got back to us quickly. Unfortunately He was super friendly and very knowledgeable about the car. He worked with us over several months and always got back to us quickly. Unfortunately, O'Donnell gave a very high price for the car as well as a low value for our trade in, which caused us to buy from another dealer. But I can honestly say that TJ did his best to get us a good price and we would definitely work with him again. More

Worked with Mr. Kean Thompson. Great experience with him. Waited too long for finance people. Would reccomend this dealership. need another keyless entry, they did not supply this. him. Waited too long for finance people. Would reccomend this dealership. need another keyless entry, they did not supply this. n More

Kean was really helpful in answering all my questions, and getting me into a car. He really appreciated that I had a tight schedule, and was coming a little distance to the dealership - so my transaction and getting me into a car. He really appreciated that I had a tight schedule, and was coming a little distance to the dealership - so my transaction was handled so well, and I was so surprised how painless it was. Kean has a great personality and is very experienced, so it just made everything so much less stressful. Even working with Kean's manager - Rick - was a real pleasure, because they really care about you at this dealership, and they want you to be happy and at a price you can afford each month. It's not just all about the sale - it's about the people, and I really felt that from everyone. Special thanks to Kean again for patiently working with me, and not stopping until I got what I wanted. I have already referred co-workers and will be back for my next purchase, although I love this car so much it may be a long time before I see Kean again. Great people to do business with. More