Jim Coleman Honda

Quick in and out Called a few hours ahead and Karen was able to squeeze my car in for service that day. Was there for less than an hour! Called a few hours ahead and Karen was able to squeeze my car in for service that day. Was there for less than an hour! More

Be aware of being tricked by the service person I wish there were a choice of Zero star for the service department. I normally do not write any web review, but today I feel I have to do it. We own H I wish there were a choice of Zero star for the service department. I normally do not write any web review, but today I feel I have to do it. We own Honda cars for more than 10 years. Most of our services were done at Jim Coleman Honda. We do not drive our Honda car often any more and had not been visiting the service department for a while. Today, I had my car towed to the service dept to replace the old dead battery after returning from a long trip. The service person told me they need to do a diagnostic test first at a cost of $125.99 before changing my battery and the fee will be waived if I choose to fix it.. Before I signed the form, I specifically asked if I only change my battery whether the fee will be waived. The service person said yes, so I signed the form. They showed me their diagnostic results and there are a few items need to be replaced beside battery, including changing alternator at a cost of more than $800. I know my alternator was replaced a few years ago in another Honda service center and I only ran 10k miles since then. An average alternator should last 80k miles, I want to talk to the other dealer first before I decide to replace it if necessary. So I only requested to change the battery today, then I was told that I have to pay the $125 diagnostic fee on top if I do not change the alternator. I regret that I did not record my conversation with the service person at the beginning. The manager was also very rude. I totally lost my trust to this place where I used for many years. More

My Experience was GREAT Sam Chads was excellent .. I got exactly what I wanted for the price I wanted to pay. I would recommend family and friends to Sam Chads .. Sam Chads w Sam Chads was excellent .. I got exactly what I wanted for the price I wanted to pay. I would recommend family and friends to Sam Chads .. Sam Chads went over and above. More

Air bag repair and service They went over the top to get his car in for air bag service and other recommended service. They worked around our schedule and very extremely helpful They went over the top to get his car in for air bag service and other recommended service. They worked around our schedule and very extremely helpful More

Kean Thompson is the salesman you want ! This is my second vehicle bought at Jim Coleman Honda - it is a high volume dealership with a huge selection. It is a bargaining dealership - but you This is my second vehicle bought at Jim Coleman Honda - it is a high volume dealership with a huge selection. It is a bargaining dealership - but you will get the best deal if you are willing to be reasonable. Kean was a great salesman to have - his communication was excellent and he was easy to work with. He is Dad and he made my daughter and myself feel comfortable and welcomed on our test drive and visit in the dealership. When it came to settling on a price... He knew I wanted the car and he sensed my stress in the negotiating process. We finally arrived at a fair price. All are happy. Love my new RAV4 ! More

Andy Herbert is the best! Andy Herbert was an absolutely fantastic salesman. His communication via email prior to the sale was second to none! I came in with an aggressive pric Andy Herbert was an absolutely fantastic salesman. His communication via email prior to the sale was second to none! I came in with an aggressive price quote from another dealer, and, after making sure that he and his management understood the quote, they met the price! We got a GREAT deal on our 2016 CR-V Touring model. Andy was tireless at making sure he understood our needs and answered every single one of our questions. He spent a lot of time explaining all the detailed workings of the CR-V in-dash electronics to my wife and even linked up her cell phone with the system! We strongly recommend Andy to anyone looking for a new Honda. He will treat you with respect and work with you to get the deal that you want. Thanks Andy! More

Joshua Jones saved my business with Jim Coleman Honda My first experience when I called last Thursday evening was not good, that sales rep said he would call me back in 15 minutes and that never happened. My first experience when I called last Thursday evening was not good, that sales rep said he would call me back in 15 minutes and that never happened. I just so happened to call back Friday morning and got Joshua Jones! What an amazing salesman, I told him what happened and he apologize, I expressed I didn't want to work with the other salesperson, Joshua answered all my questions I had about the vehicle I saw on line while I as on the phone, at the point I only wanted to work with him. I ask if it was ok to come and look at the vehicle and test drive. I advised him I would be there around 1 during my lunch break- needless to say, I drove off the lot with my 2013 535I BMW!!!!! Joshua made my process so easy, he was absolutely a pleasure to work with! I can't thank you enough Joshua for the wonderful experience! More

very pleasant, honest, and professional. I recently bought a new vw car and had buyers remorse. Decided I wanted a Honda vehicle and went to Jim Coleman Honda in Clarksville, MD where I met I recently bought a new vw car and had buyers remorse. Decided I wanted a Honda vehicle and went to Jim Coleman Honda in Clarksville, MD where I met Hamed Qader who went over and beyond to get me out of the situation I was in and into the car I wanted. He took his time and made sure I was taken care of. The staff was also very helpful. I would recommend this dealership to anyone in the surrounding areas looking for a Honda and a great no hassle experience. More

Dream Car Today I am very bless with awesome sales person. He was wonderful very helpful in got me great deal on my dream car he also kept my 9 yr old son busy Today I am very bless with awesome sales person. He was wonderful very helpful in got me great deal on my dream car he also kept my 9 yr old son busy as we were waiting for the paper work. I will come back to see him again very nice gentleman. Thank you More

Perfect experience Our salesperson was wonderful. The whole experience went very smoothly we we in and out of the dealership in no time with a brand new car at exactly t Our salesperson was wonderful. The whole experience went very smoothly we we in and out of the dealership in no time with a brand new car at exactly the price we asked to pay. More