Jim Coleman Honda

The service department seems honest and they are always helpful. Very nice and easy to work with. helpful. Very nice and easy to work with. More

I live nearly an hour from this dealership, but the relative scarcity of cars led me to widen my search to Clarksville and to Jim Coleman Honda, and boy am I glad it happened. I've dealt with a lot relative scarcity of cars led me to widen my search to Clarksville and to Jim Coleman Honda, and boy am I glad it happened. I've dealt with a lot of car dealers over the past 40 years including Acura, Toyota, Lexus, and multiple other Honda dealers. None of them has come close to the pleasant experience I had purchasing a car this week from this family-run operation. They were responsive to every inquiry, question, or request. They listened to my stated needs without trying to steer me in another direction or "upsell" something I didn't need. They were honest about options and timeframes for delivery. They beat their competition on price. When I came in to finish the deal, they scheduled and respected my time. I never even had to "meet the manager." I'm so used to having my defenses up before walking into a car dealer, I was honestly kind of shocked. I didn't have to shake a bunch of hands, wait repeatedly, or fend off endless upsells. They just made it easy. And I'll say it again, they won on price as well. Kudos to sales rep Arthur Masandilov, who listens and is super responsive; and to Finance Director Joe Proscia, who was as no-nonsense as it gets. They may have forever changed my perception of car dealers. More

They were very knowledgeable and honest about estimated car arrivals in high-demand colors. Never pushy about making a sale and willing to run multiple numbers. 10/10 car arrivals in high-demand colors. Never pushy about making a sale and willing to run multiple numbers. 10/10 More

Jose was good explaining to my demands thank jose for make my process really easy. Also cristal was good as well thank you. make my process really easy. Also cristal was good as well thank you. More

My sales rap is the greatest he always get me under at the time I ask and always give me an update and pric on future work coming up the time I ask and always give me an update and pric on future work coming up More

From my phone call to confirm if I could walk in to my actual time in shop, the service I receive from Timothy (front desk) was great. David was helpful. I didn’t end up waiting too long and all my concer actual time in shop, the service I receive from Timothy (front desk) was great. David was helpful. I didn’t end up waiting too long and all my concerns (new tire, wheel lock key, oil change) were all addressed and not too costly. Again, I was a walk-in on a relatively busy Saturday mid-morning / afternoon. Very grateful for Timothy as I do a lot Of mobile work and need my car throughout the week. 4/5 only because my tire pressure light came back on the next day and I believe it was related to one of my tire caps (for the air) not being put back on. Luckily I had an extra in my car already. More

Service was excellent. Jose was very attentive to my questions and was quite patient. The answers were clear and understandable. Jose was very attentive to my questions and was quite patient. The answers were clear and understandable. More

They are excellent at customer service, and make every step of the process easy to navigate! step of the process easy to navigate! More

Excellent service in a timely manner. Nice waiting area. Mr Brown was very communicative and courteous. Nice waiting area. Mr Brown was very communicative and courteous. More

Can’t recommend Tim, service manager; which extremely discriminatory boozed and only helps young dark beauties; while ignoring phone calls from anyone else. poor job. I spoken with Cliff, who works 23 ye discriminatory boozed and only helps young dark beauties; while ignoring phone calls from anyone else. poor job. I spoken with Cliff, who works 23 years there…much confident and pleasure to work with..,no one picks phone..I called Tim couple of times..feel bad about their service center More