Jim Coleman Cadillac

Terrible Service. No Respect for Customers This is an awful dealership. First time I had my brand new Cadillac CT6 there for service, I had a very hard time getting a call back for a simple qu This is an awful dealership. First time I had my brand new Cadillac CT6 there for service, I had a very hard time getting a call back for a simple question and to setup service. They just don’t bother to return calls. Finally I left a message for the owner of the dealership, and then the Service Manager Jose managed to call me back. I brought it in and it needed a part (door hinge) ordered. I was told I would get a call once the piece was received. I never got a call back. After a couple of months I called them and found out no one had bothered to order the part in question. This second service opportunity was worse. I came home from a weeklong trip and discovered my CT6 had no power. Called for a jump from road side assistance, but that didn’t work. They installed a new battery and that didn’t work. So they towed it to Jim Coleman Cadillac, I was told someone would call first thing in the morning, but again - no call. I don’t know how many folks would be happy to spend 80k on a car and recieve this sort of sub-par customer service. My recommendation - steer clear of Jim Coleman Cadillac and Cadillac’s altogether. I’m going back to Mercedes. More

Service department was the best! A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was A service code on my SRX suddenly popped up on the information panel while on travel from Virginia to New York. Lucky for me Jim Coleman Cadillac was convenient to get to. When I pulled into the service department, I was greeted right away and directed to a service advisor. Cesar Cuyun, one of the advisors couldn't have been more helpful. He was spot-on with taking care of the 4 wheel drive rear axle pump and got me back on the road as quick as anyone could have. Many thanks to Cesar and to Jim Coleman Cadillac. More

Great Dealer and Great teamwork 10/17/2017 I’m so happy to bought a great Lexus Rx 350 , they are very friendly ,sales Devin Hansen answered my all of my question, He help me to make an right I’m so happy to bought a great Lexus Rx 350 , they are very friendly ,sales Devin Hansen answered my all of my question, He help me to make an right decision to be treated well price for my old car also, they contacted DMV and my auto insurance less than 50 minutes , I’m very satisfied their knowledgeable and great service, my family everyone like the Car, I will tell my friend to coming Lindsay Cadillac. More

One of The Best Car Buying Experience Ever!!! I have bought a lot of vehicles in my lifetime but my car buying experience at Jim Coleman Cadillac was one of The Best Ever! The customer servic I have bought a lot of vehicles in my lifetime but my car buying experience at Jim Coleman Cadillac was one of The Best Ever! The customer service I received from my salespersons (Rebecca Mbombo and Glenn Price, who assisted Rebecca) was truly Outstanding!!! I purchased a 2016 Cadillac CT6 and a 2016 Cadillac Escalade within one week of each other and Rebecca and Glenn assisted me with my vehicle selection and demonstrating the features on the vehicle. I was excited to see Rebecca and Glenn's willingness to work together to make my car buying experience on the best ever. I was also impressed when I received a follow-up call from Rebecca to see how I was enjoying my new vehicles and to let me know that I could give her a call if there's anything I needed from the dealership. Manoj Melwani and Stewart Mallon sat down with me in the Finance Office and was able to work out the pricing on my trade-in and on the new vehicles to get me in the payment range I wanted. Not once did I fell like I was being pressured into accepting a car payment that I was not comfortable with. Manoj mentioned that he did not want me to go anywhere else to purchase a vehicle and that he wanted to earn my business. I'm glad he did!!! Overall, the customer service and professionalism shown by Rebecca, Glenn, Manoj, and Stewart was just totally Awesome! Everyone worked together as a team with my car buying experience and I am enjoying my new CT6 and Escalade! I look forward to more outstanding car buying experiences at Jim Coleman Cadillac in the future. I would highly recommend Jim Coleman Cadillac to anyone who is in the market for a new or pre-owned vehicle. More

Best Cadillac Dealer in the National Capitol area 3rd Vehicle Purchase from Jim Coleman Cadillac. All was 100%. Glenn Price was amazing, friendly and super easy to work with. Had all in order. Tra 3rd Vehicle Purchase from Jim Coleman Cadillac. All was 100%. Glenn Price was amazing, friendly and super easy to work with. Had all in order. Transaction took less than 45 minutes. Great Dealer. Highly Recommend. More

First Experience My local dealer didn't seem to want to help me find my new SRX and after a brief internet search I found my new SRX at Jim Coleman. A bit of a drive My local dealer didn't seem to want to help me find my new SRX and after a brief internet search I found my new SRX at Jim Coleman. A bit of a drive but so worth it to get what you want and to be treated well. In fact we started buying sight unseen. Scott P. handled the sale and answered all our questions. Stu explained my options to buy or lease and in the end I made the decision that was right for me, no high pressure tactics here. In and out quickly. This was my first experience at Jim Coleman, but it surely won't be my last. More

Great Experience Purchased a CT6 today from Scott Perrelli. Everything went off without a problem. Provided information on setup and features. The whole experience w Purchased a CT6 today from Scott Perrelli. Everything went off without a problem. Provided information on setup and features. The whole experience was great and I highly recommend Coleman Cadillac. More

Great Deal Best car buying experience and great team of employees, who make sure their customers is satisfied. Sales person (Glen Price) was very knowledgeable Best car buying experience and great team of employees, who make sure their customers is satisfied. Sales person (Glen Price) was very knowledgeable and helpful. He answered all of my questions and explained thoroughly and in detail. More

My first experience will not be my last My first experience with Jim Coleman Cadillac was so exceptional that I will be back for my next acquisition. Even though they are farther than anothe My first experience with Jim Coleman Cadillac was so exceptional that I will be back for my next acquisition. Even though they are farther than another dealer, the service, the professionalism, the attentiveness and the follow through will justify the distance. I selected a car and color that was hard to find. It took a week but they not only located the exact car I wanted, they had it trailered in so it had no additional miles. Scott Perrelli was tireless in finding the right car. The GSM Tim Halston was a real pro and Stu, the finance guy had me out the door in a hurry. All in all, a great experience. HIGHLY RECOMMEND JIM COLEMAN TO ANYONE LOOKING FOR A NEW CAR. More

Great job. Michael Jaffe This is the third Cadillac from Jim Coleman. The service is great and my sales rep Michael Jaffe was outstanding. I live in Virginia and it is about o This is the third Cadillac from Jim Coleman. The service is great and my sales rep Michael Jaffe was outstanding. I live in Virginia and it is about one hour drive to Jim Coleman. The trip was worth it. Great job Michael !!! More