Jim Click Ford East Tucson - Service Center

Recall or Warranty work If you buy from Jim Click in Tucson, you will be treated extremely well. The problem is when you try to get warranty work, or have recall work done. If you buy from Jim Click in Tucson, you will be treated extremely well. The problem is when you try to get warranty work, or have recall work done. Plan on 2+ weeks to get any work done, because their Auto dept will sit on your car and make sure nothing happens. If they find anything that needs done, they will try and strong arm you to have the work done through them, where they will sit on your vehicle for as long as possible. Go anyplace but Jim Click and buy anything that doesn't require you to have work done through Ford in Tucson. More

My horrible experience This agency made me travel 4 hours from nogales to go to a date that i had already programmed weeks ago. They had even confirmed with me about my date This agency made me travel 4 hours from nogales to go to a date that i had already programmed weeks ago. They had even confirmed with me about my date a day before. When i got there they tell me to leave my car for a few hours till it was ready. I ended up leaving my car there for 4 hours and when they call me that my car is already ready to go i get there and it was basically for nothing since they tell me that they hadnt done anything to my car!! This was the worse experience ive ever had with any car agency and lets just add the it was also very poor in service. More

Rude Customer Service Tried to make an appointment as Pack Rat had chewed on our a/c wires, and a/c no longer worked. Have been going to Jim Click for at least a decade now Tried to make an appointment as Pack Rat had chewed on our a/c wires, and a/c no longer worked. Have been going to Jim Click for at least a decade now, and have never had issues. This time, some arrogant person on the line, told us that the previous Service Manager we dealt with was fired (You can NEVER say such things in California. That is a private issue.) because he made appointments for the next day. We could have an appointment in two weeks, and if we did not like that, we can go to Green Valley. (Yea..............two seniors will drive to Green Valley in this 100 degree heat, without any air conditioning in the car?) She was rude, snarky and nasty. Have always loved Fords, and would have been in the market for a new car next year. Goodbye Jim Click, we definitely will not be buying anything from you. Also, will take the car (they can take us tomorrow) into a garage to repair. Will, also, be cheaper. More

Worst dealership I have ever dealt with I have always been a Ford person and have had good and not so good dealers but Holmes Tuttle/Jim Click is horrible. Most dealers have a drive up Qui I have always been a Ford person and have had good and not so good dealers but Holmes Tuttle/Jim Click is horrible. Most dealers have a drive up Quick Lane but because Click is the only Ford dealer in Tucson customer service is not an option. Make an appointment a week in advance and wait over three hours for an oil change. They spilled oil all over the engine and now it smells of burnt oil. They said they were not familiar with the 3.0 diesel and messed it up, maybe train their techs. Ford really needs to put another dealer in Tucson so customers have a choice. More

NO RESPONSE! 😡 Our Ford Flex has almost hit 100k miles and of course EVERYTHING is going wrong with it now. Every single warning light came on then the car just wou Our Ford Flex has almost hit 100k miles and of course EVERYTHING is going wrong with it now. Every single warning light came on then the car just wouldn’t start last week. This past Saturday I left three messages for the service department to return my call so that I could tow the car to Jim Click, I left another message this morning...still waiting... More

Poor quality is what you get at Jim click 2014 Ford Focus have had there several times for transmission issues Four to be exact they replaced the clutch twice a transmission controller, well 2014 Ford Focus have had there several times for transmission issues Four to be exact they replaced the clutch twice a transmission controller, well it is happening again Had it at another shop for routine oil change and mechanic happen to point out a couple of loose bolts on the transmission. Called the service department with the service writer who we had dealings with and have never got a return phone . Loose bolts are a Major safety concerns I would be ashamed of work like that. I guess clutches last longer when properly tightened even though it is some weird automatically controlled manual. Go somewhere else Jim click and homes Tuttle are the same dealer Phoenix has much better service departments More

Appointment failure Had a 9am appointment was told it was going to be 2 hours. I Had been waiting 4 hours, nobody knew what was going on with the car. I Had to talk to 3 Had a 9am appointment was told it was going to be 2 hours. I Had been waiting 4 hours, nobody knew what was going on with the car. I Had to talk to 3 different persons to get an answer. They misplaced the paperwork for the service and told me they were starting on the service. It was going to take 2.5 hours longer last time I deal with this people, don't care if I have to pay more for service. More