Jim Click Ford East Tucson

Marcos was super. He was enthused and very motivated to sell is what we wanted. In and out in no time. Did a great job. sell is what we wanted. In and out in no time. Did a great job. More

BUYER BEWARE"Bait and Switch" tactics and crappy BUYER BEWARE "Bait and Switch" tactics and crappy service department. We recently purchased a used F150. The package we paid for included a S.W.A.T BUYER BEWARE "Bait and Switch" tactics and crappy service department. We recently purchased a used F150. The package we paid for included a S.W.A.T. Plus add on (GPS tracking in case of theft). The first time we took the truck in to have extras installed, they failed to install the S.W.A.T plus. The security system they claimed to have installed appeared to actually be factory installed (it's in the manual for the truck). We went back to the dealership and arranged to bring the truck in again to have the S.W.A.T Plus installed and a brake light replaced. We showed them the receipt for what we paid for. The finance guy who originally completed the sale talked to us and said that the salesman would call and set up an appointment the next day. Next day rolls around, NO CALL. He didn't call until my wife sent a message to his cel phone. He left a message telling us to bring the truck in at our earliest convenience that Wednesday. We show up and they had no idea we were coming, the guy we were supposed to ask for wasn't even there, no work order, but they said they'd take care of it - install the S.W.A.T plus, and fix the brake light issue the next morning. We get a call the next morning telling us it's done, then shortly after a call from SWDS security to set up an appointment to have something activated on the truck relating to the security that was installed. The security system guy shows up, does his thing, and then when asked about the GPS and S.W.A.T plus, he told us No, that's not what we have. WE DID NOT GET WHAT WE PAID FOR. We may very well take the truck to a third party and have them check it out to make sure there's nothing else wrong with it and verify what security we actually have. More

Worst service department ever.! They give you the run-around lie I took my SUV in because the service light was on they charged me $217 to turn it off and said they couldn't find anything. run-around lie I took my SUV in because the service light was on they charged me $217 to turn it off and said they couldn't find anything. More

Just bought a 2020 Corsair, had to have alternator replaced still having trouble the day after I picked it up. I called the service man I was working with this morning at 11:00, waited all day for a replaced still having trouble the day after I picked it up. I called the service man I was working with this morning at 11:00, waited all day for a call back didn’t get one. Left several messages, no response. Pathetic service I spent a lot of money on a car I don’t feel safe driving I have no doubt that if I were a man I wouldn’t have been treated like this!! More

Im a single mom with 2 baby boys my car was breaking. And. U guys went above and beyond tyler was my sales guy. And alex got me into a car even when i really thought i was gonna have to wait. Im so ve And. U guys went above and beyond tyler was my sales guy. And alex got me into a car even when i really thought i was gonna have to wait. Im so very happy. I love my new car. Thank u guys this is the 2nd time. U guys have helped me when i thought there was no chance. Happy hoildays. I hope god blesses u guys for helping bless me and my boys More

I have a truck bought new at Jim Click and all services done there. Had an issue a few months back with some slipping in the transmission. Took it in for service and 700.00+ later found to be low on fluid. done there. Had an issue a few months back with some slipping in the transmission. Took it in for service and 700.00+ later found to be low on fluid. This was odd since there were no leaks and Jim Click has been the only one to service the transmission. After 2,000 miles driving had slip issues again. I called the service advisor (Mark) and explained the situation and reminded him of the past service issues we have had (had a lincold that was in and out of Jim Click about 4 times to fix an overheating issue, they finally agreed to fix it for no charge after thousands were spend to fix nothing) I explained to Mark that this is feeling like the same sort of deal as with the lincoln and i am not too confident with their service department. He advised that he woudl have the service Director call me and see what they can do. It has been 3 days and no call from iether the service director or Mark. I could not wait any longer so i decided to take my buisiness elsewhere. After diagnosis it looks like a full rebuild is needed and was an issue that had been there for some time. In summary Jim Click has lost a customer (and my entire family). Worst part is i told Mark that if they do not contact me then i will take my business elsewhere and his response indicated that he did not really care. More

Great experience with Click Ford. Craig Zingg was our expert and he was very knowledgeable and helpful. Made the whole experience enjoyable. We’ve bought several cars with Click Ford over the years and h expert and he was very knowledgeable and helpful. Made the whole experience enjoyable. We’ve bought several cars with Click Ford over the years and have always been pleased with the service we’ve received. More

Best service ever all though some of the workers didn’t help and had only walked away from me when I had a question or act like they got a phone call to avoid any contacts with me I still had a great time help and had only walked away from me when I had a question or act like they got a phone call to avoid any contacts with me I still had a great time shout out to the guy who helped me out Craig he’s the best dealer ever hope you read this man and get a raise bro and get moved to a higher position and get promoted to a manager it’s me your boy Jay much love to you bro More

Worst service dept I’ve ever seen! They don’t stand behind their product and just give you the run around! Save yourself the headache and don’t buy a Ford. It made me give 1 star, but I’d give them a 0 behind their product and just give you the run around! Save yourself the headache and don’t buy a Ford. It made me give 1 star, but I’d give them a 0 if a could More

Best car buying experience Was shopping around for a specific car. After 2 months I found what I was looking for. Drove 7 hours from Vegas to make the deal happen. Craig Zingg w Was shopping around for a specific car. After 2 months I found what I was looking for. Drove 7 hours from Vegas to make the deal happen. Craig Zingg worked everything out over the phone with me and when I arrived, it was exactly as discussed. After I drove back home, I realized something was wrong with one of the tires on my car. Took it to one of my local tire shops and when I emailed Craig with the quote I received to replace a $570 tire, they honored the quote and sent the check to me to cover the full replacement. Our conversation could have went a different direction but Craig was a man of his word and did exactly what he said he would do. Couldn't ask for anything more out of this car buying experience. Ask for Craig when you arrive. He doesn't play games. More