Jim Click Ford East Tucson

Jimmy Johnson was amazing. I have bad anxiety with buying cars and I have felt very relaxed . And Bill Paschen was awesome as my finance manager. Will be back. I have bad anxiety with buying cars and I have felt very relaxed . And Bill Paschen was awesome as my finance manager. Will be back. More

I like others have been trying to get an appointment for recall issues and general servicing, but no one ever returns calls. I have left messages and the that are supposed to be taken care of within 24 hour recall issues and general servicing, but no one ever returns calls. I have left messages and the that are supposed to be taken care of within 24 hours. That was 2 weeks ago, still no return call. I guess when you are the only Ford dealer in Pima county, you can treat customers like this. It isn't hard to believe the overall rating is lower than that of Ford dealers in Maricopa county. There is actually dealer competition for your business in other cities and towns. Jim Click might be a big deal here in Tucson, but his businesses suck. More

I purchased my last truck from Jim Click about 4 years ago and it was a great experience and I was more than happy to give them my business for my next vehicle. My wife and I went to this dealership over ago and it was a great experience and I was more than happy to give them my business for my next vehicle. My wife and I went to this dealership over the weekend to purchase our next vehicle and as the salesman was looking for a specific vehicle for us we noticed that every car had a market adjustment of Bout 10% added to the window sticker. It wasn’t just the high demand vehicles but every car on the lot. The bottom line is this. I cannot give my business to any organization that will take advantage of its customers during this time of need when Americans should be helping each other and not taking advantage of them. The bottom line is this. When the pandemic and chip shortage are over I will remember those businesses that took advantage of everyone during this time of need. Those businesses will never receive my business again. Good news is that I drove down the street a little bit further and found another dealer that was not taking advantage of its customers and drove off the lot with my brand new car. Jim Click has been a household name in Tucson for ages and I’ve always respected him. I’ve now lost that respect as he is now taking advantage of Tusconans when they need home the most. More

Craig provided an excellent buying experience. Everything was handled virtually and Craig made sure to keep me informed to get exactly what I wanted. Everything was handled virtually and Craig made sure to keep me informed to get exactly what I wanted. More

Great buying experience working with Craig and Cory. Both were very nice and knowledgeable individuals were very nice and knowledgeable individuals More

I've been trying to get an appointment to have my truck serviced for 3 weeks now, I call the service dept. and they're too busy to answer or return a call. I go on line to contact them and my message was serviced for 3 weeks now, I call the service dept. and they're too busy to answer or return a call. I go on line to contact them and my message was received and that someone would contact me right away, that was two days ago. I have purchased 5 vehicles from Click, but the way their service dept. has deteriorated I don't think I will be purchasing any more. It's a shame because Click was one of the best dealerships in Tucson for years. More

Eric worked hard on a deal for our family vehicle - corresponding with me for a couple weeks until we settled on what we wanted. He took the time to understand our needs and then got the vehicle we wa corresponding with me for a couple weeks until we settled on what we wanted. He took the time to understand our needs and then got the vehicle we wanted into the price range we needed. I definitely recommend him to anyone in the market! More

This is the worst service experience I have encountered. My regular mechanic diagnosed a problem that he believed was mentioned in Ford service advisory. He recommended I take it to the dealership, and also My regular mechanic diagnosed a problem that he believed was mentioned in Ford service advisory. He recommended I take it to the dealership, and also recommended service on a couple of other items that he thought might still be covered under warranty. I called the Jim Click service department 3 times beginning just before Memorial Day. Each time I gave them my VIN number and a detailed explanation. Each time they put me through to a service representative where I had to leave a message. With no response after the 3rd time, I called my mechanic and explained the situation, and he gave me the direct number of the service manager. I called that number and left another message. He called back within a couple of days. I explained the situation to him and he scheduled me for an appointment the following week. When I arrived for my appointment I waited several minutes for a service person. I explained the needs to him again, and his first question was, do you have an extended warranty. I explained that the service manager said at least some of the service was covered under my 60,000 mile warranty, and then he asked if I had purchased the car from them. I explained no that I had not. He explained the price for the diagnostics, and I asked him specifically which of the items would be covered under the warranty, and he could not tell me. He then said they would need the care for several days without even knowing what the cause of the problem was. This does not seem like an appropriate way to run a service business. I believe that perhaps they are actually the only game in town, so they can do whatever they want to make the most money without regard for customer satisfaction. Needless to say, I am not pleased. More

Easy no pressure sales. Deal was made over the phone before I got there. Trade in price was fair as was price of truck purchased. before I got there. Trade in price was fair as was price of truck purchased. More