Jim Click Chrysler Dodge Ram

Nothing but liars Bought a used explorer from them and they advertised that it came with gps. It needs an sd card which they put in the contract that they were going to Bought a used explorer from them and they advertised that it came with gps. It needs an sd card which they put in the contract that they were going to order one. Call them every day and all i get is that they’re working on it and will call me back. Never call back! Plus the finance manager said i would get tags for a whole year but they only gave me two months, so now i have to pay 400 to renew them in January! Will never buy another vehicle from them i will let all my fellow veterans and family members to not buuy a vehicle from them because they do shady work! More

Bad customer service I went to them for trade the sale guys was very upset. And he didn't make effort to show all the option jim click dodge and jeep I went to them for trade the sale guys was very upset. And he didn't make effort to show all the option jim click dodge and jeep More

Used Sales Exellency We went to so many dealerships in search of a truck. It was always either too expensive, a piece of garbage, or the salesperson just drove us away. We We went to so many dealerships in search of a truck. It was always either too expensive, a piece of garbage, or the salesperson just drove us away. We showed up at the Used Lot at Jim Click Dodge later in the day on a Friday as a last resort. (Because of the distance). So we see the truck we want to look at and we start looking in and around. Houston gave us time to look while he stood back. No hovering. No pushing. He asked if we wanted to test drive so of course we did. With it being late, we didn't expect to drive the truck away that day. Houston didn't try and push us into buying right then and there. We came back the next day to run numbers and he gave us the information we needed and walked away to let US make the decision. He didn't stand there and tell us how great of a deal it was or repeateddly ask why we wouldn't walk away with the truck that day. He gave us time to converse and we came to him when we were ready. He made the process as easy as possible and offered every bit of help along the way. Houston is THE BEST salesman we have ever worked with, and we mean it. He will make his customers feel as comfortable as possible and let them do what they have to to make decisions. Hands down, downright, the best in the business right there. More

What Service Center? I can't even reach the service department to schedule service and recall work, I have tried repeatedly over the last week, dropped calls, on hold for I can't even reach the service department to schedule service and recall work, I have tried repeatedly over the last week, dropped calls, on hold for ever, 2 voice messages left and I still haven't spoken with a REAL LIVE PERSON. I gave up and called the other Dodge dealer on the east side and they answered the phone on the first call and scheduled me for the work. Good grief I wish I knew how to get in contact with Jim Click Jr. and tell him about my experience.. More

recall I have taken my Dodge in twice to fix the recall and each time they proceeded to do the free maintenance but said they did not have time to fix the re I have taken my Dodge in twice to fix the recall and each time they proceeded to do the free maintenance but said they did not have time to fix the recall. I hope it is not a serious recall. More

Lack of concern I called to set up an appointment for the purpose of a recall for passenger side I airbag inflator. I was on hold for a inordinate amount of time I.e I called to set up an appointment for the purpose of a recall for passenger side I airbag inflator. I was on hold for a inordinate amount of time I.e 15 minutes. I hung up and tried again after an interval of 30 minutes. This time I was rolled over to a representative's voice mail. I never received a callback. I elected to go with a competitor of Click Dodge. I would never have them service either my Dodge Magnum or my Jeep Grand Cherokee. A total disastrous customer service experience. They ought to be totally embarrassed. More

A/C problem on Dodge Caravan My wife's 2012 Dodge Grand Caravan was blowing hot air. We took it to J,C. Dodge Service Mgr. Chris Sapp. He checked if our extended warranty covered My wife's 2012 Dodge Grand Caravan was blowing hot air. We took it to J,C. Dodge Service Mgr. Chris Sapp. He checked if our extended warranty covered the problem. Within 3 hours on a very busy friday, he was happy to report-problem fixed-No Charge! Chris treated us very well. A few months ago Chris fixed an engine oil leak on my 2009 Corvette. With a friendly smile-he took care of it-once again No Charge! Tell me, where does that happen anywhere in the auto dealership repair business! Obviously can I possibly say enough good things about Chris Sapp and the Jim Click Dodge organization ? Nada! More

Our experience On November 29, 2016 myself and husband were looking to get a new vehicle. We went everywhere and nobody would help us out. Thanks to Chris Zazueta fr On November 29, 2016 myself and husband were looking to get a new vehicle. We went everywhere and nobody would help us out. Thanks to Chris Zazueta from Jim Click Dodge he's very respectful and willing to help out his customers!! He help us get into a 2017 Dodge Durango we're very happy with our Durango and happy with all his work he did for us!! I also would like to thank him for taking his time and putting his stuff to the side just to deliver our vehicle to us mind you we are 3 hours way!!! We could thank him enough we thought we would share with everybody!!! Thank you once again Chris!!:) More

9 weeks for an oil leak I took my 2014 Dodge ram eco-diesel in for a small oil leak. It took over nine weeks for them to finish the job. I dropped it off on the November 3 I took my 2014 Dodge ram eco-diesel in for a small oil leak. It took over nine weeks for them to finish the job. I dropped it off on the November 3, 2015 and was finally able to pick it up on January 8, 2016. They constantly use the excuse they had to order parts from the East Coast which is why it took so long. There original estimate was that I would have it before Christmas however they missed threaded a bolt into the cylinder block causing it to go past the new year, because they had to order a new one. They never call me to give you an update, I always had to be the person to call. They did give me a rental car for the time it was in the shop , instead of driving a truck I was driving a Chrysler 200 . Now that I have the vehicle back it has a funny smell like, they left parts or some open oil container inside the cab. I don't want to take it back to the dealership so I'm hoping that air freshener's will work. I would not recommend taking your vehicle to the service department. More

100% Satisfied Worked with Tai Williams, incredible service, outstanding job at completing the deal accurately and to our needs. We highly recommend any and all youn Worked with Tai Williams, incredible service, outstanding job at completing the deal accurately and to our needs. We highly recommend any and all young families looking for a new, reliable vehicle to come and see Tai. Easy going sales office- no pressure, hassle or surprises. Truthful and up front about entire deal. Jim Click Dodge is awesome!!!!! Go see Tai Williams! :) More