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Jim Causley Buick GMC
Clinton Twp, MI
520 Reviews
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 520 reviews
February 05, 2024
Fast and friendly service. Comfortable and clean waiting room. Easy to make appointment for routine maintenance. Comfortable and clean waiting room. Easy to make appointment for routine maintenance. More
by Ldrury525
Employees Worked With
February 01, 2024
Very Prompt, No pressure, No hassle. Very inviting. Great customer service. Definitely will be baby Very inviting. Great customer service. Definitely will be baby More
by Tsallen
Employees Worked With
January 24, 2024
Service department did not inform customer of GM Service Bulletin covering accelerated tire wear. As a result customer was 17 days pass coverage period. Dealership Service Manager stated that Factory Rep Bulletin covering accelerated tire wear. As a result customer was 17 days pass coverage period. Dealership Service Manager stated that Factory Representative indicated that coverage date is firm and no deviation is permitted. NOT GOOD CUSTOMER SERVICE. More
by rjrein
Employees Worked With
May 10, 2023
My truck was in for a check engine light and door alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the serv alignment. Neither issue was fixed and now the truck is being repaired at another dealership. I sent numerous emails and left voicemails but the service advisor and 2 service managers never returned calls or emails. Per GMC customer service, I was advised to take my truck to another dealer. I have already filed complaints with GMC. I will also be filing a complaint with the BBB as well as sharing my experience with all social media platforms. In response to JIM CAUSLEY’s response. Your claim is that every concern was addressed and fixed correctly. I sent photos and videos showing the door is still not aligned. I also sent a pic of my CHECK ENGINE light taken 4 days after picking my truck up which the mileage proves. How do you claim these issues were resolved? You stated my emails were sent on the weekend. However, the emails were sent on Wed 5/3, Thurs 5/4, Fri 5/5, and Sat 5/6. To date, I never have been contacted by anyone from your dealership by phone or email More
by TS
Employees Worked With
Service Department
January 13, 2023
If you need a used vehicle your best bet is to buy from LaFontaine Buick GMC in St. Clair. Their sales staff and management want to sell cars and acknowledge you. I thought I was going to do business w LaFontaine Buick GMC in St. Clair. Their sales staff and management want to sell cars and acknowledge you. I thought I was going to do business with Jim Causley. When I arrived at the used car office, I was greeted by a young man helping a customer who said he would be with me as soon as he could. Then for the next 15 minutes, I listened to Randy help another salesperson get signed up for a new airline credit card. She was concerned about turning on location services and whether she would get her mileage certificate before her trip to Florida. Randy lamented that he could not believe that all of the passengers in Zone 2, during the boarding call, had an airline credit card. The sales manager left his glass office; however, he also could not acknowledge me. The sign on his door epitomized the Jim Causley philosophy on customer service "Private, Sales Manager Do Not Enter." More
by Cliff
August 16, 2022
Why dont you show price on your vehicles - Sounds like you are old school. I was a loyal customer - you just lost one. Make sure Rob sees this. This is why people love Carvana, Vroom and others. you are old school. I was a loyal customer - you just lost one. Make sure Rob sees this. This is why people love Carvana, Vroom and others. More
by lost customer
Employees Worked With
Rob Causley
April 14, 2022
Loved the experience, our salesman, Jerry Bac, was excellent making sure we were happy with our purchase, no pressure. They had a good assortment to choose from and everyone was super friendly. I’ll b excellent making sure we were happy with our purchase, no pressure. They had a good assortment to choose from and everyone was super friendly. I’ll buy all my cars from Jerry in the future. More
by Johnrooney1146
