Jim Causley Buick GMC

Satisfying experience The salesman, Jeff Zimmer, did a very good job in explaining our options and understanding what we wanted. He understood my frustration with GM in the The salesman, Jeff Zimmer, did a very good job in explaining our options and understanding what we wanted. He understood my frustration with GM in their downsizing of the GM Acadia. I have leased 3 of them over the last 10 years and do not understand why they made it shorter and underpowered it but forgot to lower the price accordingly. They never asked me but some higher up decided that it had to compete with a smaller Jeep model. If I had wanted a Jeep, I would have gone to a Chrysler Jeep dealer. Causley almost lost me as a customer because I was heavily leaning toward a Chevy Traverse. Fortunately, Mr. Zimmer talked me into an Enclave and gave me a good price to seal the deal. I wasn't even planning on getting a vehicle that day but I couldn't pass up the offer. He made me "An offer that I couldn't refuse." More

Brought in car due to slow leak in front tire. I had my front tire patched and plugged at the last oil change but it developed an consistent slow leak.I needed to pick my parents later in the day a I had my front tire patched and plugged at the last oil change but it developed an consistent slow leak.I needed to pick my parents later in the day and take them to Ann Arbor for a doctors appointment. They checked the tire and found no leaks. I asked them to take the tire off the wheel and they found it had been damaged at the last service visit. They had to order the tire and it would not be in the dealership until after I needed to be out of town, They graciously allowed me to use a courtesy car for my trip. I was unable to return before the service center closed that evening. I was able to return it when the service center opened in the morning at 7AM. It would have been nice if they told me that the cashier would not be in until 8:30AM. Thankfully I had the time to wait. They were able to find the paperwork before she arrived and I was out the door. More

Oil Change & Tire Rotation I took my vehicle in prior to apt time and done within one half an hour and also to my surprise my vehicle was washed I took my vehicle in prior to apt time and done within one half an hour and also to my surprise my vehicle was washed More

Regular Maintenance As usual I received the best service possible. I made an appointment for regular maintenance. I was in and out within 30 minutes. Everyone treated As usual I received the best service possible. I made an appointment for regular maintenance. I was in and out within 30 minutes. Everyone treated me with great respect and courtesy. I have been leading my cars through Jim Causley for more than 40 years and can honestly say I have never had bad service. Thank you. More

New vehicle purchase Our salesman (Eric D'Oliva) was very knowledgeable and courteous. He gave us all the information we needed to help us decide on purchasing the car th Our salesman (Eric D'Oliva) was very knowledgeable and courteous. He gave us all the information we needed to help us decide on purchasing the car that best fit our needs. We paid a good price for the new vehicle (GMC Terrain) and received a good trade in value for our previous vehicle. More

New car purchase. Traded in my old vehicle, purchased New vehicle. Good experience. Always treated well at this dealership. I plan to come back for New vehicles and Traded in my old vehicle, purchased New vehicle. Good experience. Always treated well at this dealership. I plan to come back for New vehicles and service. More

I enjoy working with my salesman Willard Shell Willard i s honest,helpful,and pleasant to deal with .I have been leasing cars from him for approxsimately twenty years and I have never been disapp Willard i s honest,helpful,and pleasant to deal with .I have been leasing cars from him for approxsimately twenty years and I have never been disappointed. More

1st CLASS SERVICE!!!! WONDERFUL EXPERIENCE AT YOUR DEALERSHIP THANKS TO BRIAN ERTZBISCHOFF JR!!!!!WE WILL DEFINITELY RETURN FOR FUTURE BUSINESS AS WELL AS RECOMMEND YOUR O WONDERFUL EXPERIENCE AT YOUR DEALERSHIP THANKS TO BRIAN ERTZBISCHOFF JR!!!!!WE WILL DEFINITELY RETURN FOR FUTURE BUSINESS AS WELL AS RECOMMEND YOUR OUTSTANDING BUSINESS TO OTHERS!!!! More

Was great like always Your team took care of everything from the the time I got the car at you dealership the paper work was smooth and service was good Your team took care of everything from the the time I got the car at you dealership the paper work was smooth and service was good More

Efficient, courteous Service Department & Staff Leased my first Buick in Aug 2016, so I have been to the dealership on several occasions over the last year, either for the purchase/lease, regular ma Leased my first Buick in Aug 2016, so I have been to the dealership on several occasions over the last year, either for the purchase/lease, regular maintenance and a recall. Each and every time my experience is 5-star. I have never even dealt with the same individual, so it's obvious the entire staff embodies high standards. Highly recommend this dealership for purchase/lease and/or service! I hope when my lease expires I am looking at a Buick or GMC, so I can return! More