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Jim Butler KIA

Chesterfield, MO

4.7
2,450 Reviews
With KIA'S industry leading 10 year 100,000 mile Warranty now you know, "Why KIA is America's Best Value." Jim Butler KIA provides the highest quality new KIA vehicles and used luxury vehicles at the best prices in St. Louis, Missouri. We're your source for used cars in Chesterfield and West County! Located right off I-64 in Chesterfield Valley makes us the most convenient source for quality new KIA's in Missouri. We also service all makes and models on site! With hundreds in-stock you are bound to find the KIA you have always wanted. Online Inventory is only a partial listing of what we have available. Feel free to call for details 636.256.9600.
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722 Long Road Crossing Drive

Chesterfield, MO

63005

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Showing 2,450 reviews

September 13, 2024

Excellent service every was ok, all very clean and the service was too quick, I will recommend to my friends More

by cuauh.perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Very professional, they worked really hard to get me into my dream car and they felt like family. Cheryl was a great help and gave me great advice as far as payments and refinancing. More

by jerrisae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Great experience. ..even though I knew exactly what car I wanted, Zach did a great job in making sure that I was definite in the car...all questions were answered...The More

by luebbersel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Seifried
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Very friendly. Easy to talk to. He kept me informed of status of repair. Service was done expeditiously. More

by brendaakessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchens
September 11, 2024

Jonathan was excellent with setting clear expectations, provided a comfortable experience with the planned service and was clear with the service summary when it was done. Thanks! More

by GPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Hutchens
September 10, 2024

I bought my vehicle brand new in end of June and in early July I noticed a blue line on my screen. I have reached out to Kia service department and spoke with Keith Sutton several times about this issue with More

by Danyiel Boer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Jim Butler KIA responded

One of our advisors will be reaching out to you to get this issue resolved.

September 10, 2024

Great service with attention to detail. Also, very prompt and professional. Thanks did not have to wait very long for the job to be completed and was back on the road to n no time. More

by Debra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Hutchens
September 10, 2024

Able to complete sale online and by phone. No haggle or hassle. I got exactly the vehicle I wanted for a fair price. Rodger Harman and Scott Siefried went above and beyond to make the transact More

by babriggs423
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodger Harman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Seifried
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Made the appointment weeks in advance for a recall. After sitting for hours I was informed they didn't have the right part to fix the recall. I had to take a day off work. More

by reneighbor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Jim Butler KIA responded

My name is Jake, I am the Service Manager at Jim Butler Kia. I am very sorry to hear about your recent visit. I would definitely like to hear more about your experience. I know there are recalls that the vehicle has to be inspected first and parts ordered by VIN, so we cannot have parts here. Our employees are generally very good at letting people know up front if a recall, or repair will take multiple visits.

September 09, 2024

I bought my car in 2019 from Jim Butler Kia. I have had all of my service appointments at the dealership, with the exception of 1, because they couldn’t get me in for like 6 weeks and I was alre More

by auntcece07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Hutchens
Sep 09, 2024 -

Jim Butler KIA responded

I am sorry to hear about your last experience with us. I would like to look into your last visit myself, to see how we can better assist you and all of our customers going forward. If you want to call and discuss the visit, please do. Ask for Jake Borgmeyer in service. Thank you!

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