Jim Butler KIA

I would never recommend buying any used cars from this dealership. I cant speak on New cars for i bought a used 2005 Subaru WRX with about 112000 miles on it the price they were asking was a bit high but dealership. I cant speak on New cars for i bought a used 2005 Subaru WRX with about 112000 miles on it the price they were asking was a bit high but this kinda car is hard to come buy so i figured i'd go for it. i found the post of the car on Craigslist and contacted the saleman and he told me the car wasnt there and he didnt know where it was. it was till a week later of me calling everyday did we find out that they took the car to get the power steering pump replaced. After they fixed that i came in and look at the car and test drove it. I thought it ran great so i was ready to make a deal. The only plus to this dealership was the finance guy i wish i could remember his name he really tried to get me the best deal which i feel i got. about 28 days later havent even made my first payment or tittled the car i went to our river property cleaned up the flooded areas and yes it was muddy but agian this is a subaru these cars are better then some trucks in this kind of enviroment finish up got on the main highway got up to 60 mpg and the car shut off. Had it towed to Lou Fusz Subaru the informed me my motor is locked up and most likely done for i asked them how this happened and they showed me my dip stick there was a little drop of oil on it and they stated there was no leakage anywhere. So the only thing i could come with how you loose almost 3 qaurts of oil in 28 days is that it was never there so i contacted jim butler and after being ignored for a week in a half the used car manger Austin told me i bought it as is that he doesnt have to help me that it was my fault becuase i didnt check my oil and it was just a bad purchase on my part. So then i tried to contact the GM Brad Sowers and he of course went and back his team up and told me that im screwed and even told me that they have our convo recorded and tried to tell me the things i siad were out of line but the fact his used car dealer raised his voice with me and told me he didnt care about anything that he could sell me a car with sawdust in the tranmission and as long as i bought it as his the dealership can just sit back and laugh. I never asked the dealership to fix the car all on thier on i wasnt looking for a hand out since i did buy it as is and i didnt check the oil (even though i dont feel like i should have to after a short time not even 3k miles of driving) but all in all Jim Butler sells bad cars and they know it thats why they hide behind their as is warranty and screws over the buyer. and i will post this on ever review site i can to try and protect other people from buying from them. And again dont get me wrong this was on used car not speaking bad about their new cars but i would imagine they work the same way. More

We had a great experience at Jim Butler Kia in Chesterfield Valley. The staff was very courteous and helpful, and we got a great deal when trading in our vehicle for a used Kia Sportage. We would Chesterfield Valley. The staff was very courteous and helpful, and we got a great deal when trading in our vehicle for a used Kia Sportage. We would definitely use this dealership again in the future and recommend it to others. More

This was one of the best experiences I have had going to a car dealer. All the sales and staff very knowledgeable, helpful and very friendly. I would definatley recommend friends and family. I will also pur a car dealer. All the sales and staff very knowledgeable, helpful and very friendly. I would definatley recommend friends and family. I will also purchase another vehicle from Jim Butler because of they great treatement we received. More

I had gone to other Kia dealerships and had some very unpleasant experiences,I was walking in to the dealership already expecting to leave unhappy;this was not how I left. I had contacted Don Wright on unpleasant experiences,I was walking in to the dealership already expecting to leave unhappy;this was not how I left. I had contacted Don Wright on Thursday to make an appointment for Friday, I already knew exactly what I wanted and Jim Butler Kia already had it on the lot. Friday when I got there, he had the car ready for me to test drive. It was exactly what I was looking for. Now was the time for the trade in cost and how much my payments were going to be; I was in shock, they were giving me exactly what I was hopeing for. When I left Friday, I left being a new car owner of the 2011 Kia Sportage and I didn't feel like they "got me". Don Wright was a joy to work with and I have alreay told a dozen or so people that if they're looking for a KIA, Jim Butler in Chesterfield is the place to go. I will be back again when looking for a new car or a trade in, they are honest hard working people who try to give back the same to their car owners. More

This was the most wonderful car buying experience I have ever had, and I am 50 years old! This is the first time I have purchased a car, and not felt "dirty" at any point during the process. Everyone at Jim ever had, and I am 50 years old! This is the first time I have purchased a car, and not felt "dirty" at any point during the process. Everyone at Jim Butler was so wonderful to deal with!!!! I will recommend them to everyone. More

I absolutely love my 2011 Kia Sorento. More importantly I am so glad I bought it from the Jim Butler Kia dealership. The service was knowledgable and very friendly. I really feel like I got a great deal o I am so glad I bought it from the Jim Butler Kia dealership. The service was knowledgable and very friendly. I really feel like I got a great deal on my new car with the rebates plus the value of my trade in. More

Andrew was polite as soon as my wife, daughter and myself walked into the dealership. He asked every question necessary to get us what we needed. My wife to this day only let me drive "OUR" car twice. Onc walked into the dealership. He asked every question necessary to get us what we needed. My wife to this day only let me drive "OUR" car twice. Once home after we purchased the car and once to the store. So that tells you how much she loves it. Thanks for everything Andrew, you were great. More

The staff at Jim Butler Kia were truly amazing! Meg was so quick to reply to all of my emails/calls, and was always so friendly doing so. Her emails were real, and not "form" emails you get from every oth so quick to reply to all of my emails/calls, and was always so friendly doing so. Her emails were real, and not "form" emails you get from every other dealership. She went out of her way to help us reach our goals, and not just want the dealership wanted us to do. When I came in, Ben was so helpful and so welcoming. Both Meg and Ben were very personable and made you feel right at home, even though we were there to get a car! They honored all the pricing and information that Meg had previously emailed over to us. The managers and Justin in the finance department were amazing, too! Everyone made sure we were happy. It is definitely safe to say that we will be sending ALL of our family and friends to Jim Butler Kia. We look forward to having our Service work completed there, as well as making our next car purchase. More

I would definetly recommend this dealership to anyone! I was looking to trade in my gas guzzeling suv but nervous to visit dealerships because it had been a while since I bought a new car. I first contacted was looking to trade in my gas guzzeling suv but nervous to visit dealerships because it had been a while since I bought a new car. I first contacted several dealerships over the internet and the folks and Jim Butler responded hours before any other dealership (some days before). After talking to them about what I was looking for I made the trip to the dealership and I am so glad I did! They were all so friendly and not pushy at all! My salesman was so knowledgeble about all the vehicles and really helped me find the best fit for ME instead of just trying to pressure me into something. I ended up getting a much better trade in on my truck than I was expecting and am now saving so much money in gas with my new Kia! I'm so glad I made the trip to see them and will be going back when I am ready for a new vehicle in the future. More

I began my search for a new vehicle with Meg McMurtry via email. She is a valuable employee to Jim Butler's Kia dealership. She responded within hours of my first search, and continued working with me for email. She is a valuable employee to Jim Butler's Kia dealership. She responded within hours of my first search, and continued working with me for a week finding the vehicle I was most interested in via email. Not one of her responses read like a "form letter", and trust me I received plenty of them. Meg was a pleasure to work with. When I approached the doors to the dealership, I was met by Mark Faupel, who not only opened the door but greeted me with a hello, and asked if I was there to see someone in particular. He was very enthusiastic and remembered and used our first names the entire evening. He really pays attention to particulars. Minutes later, Ben McFarland introduced himself and I was pleasantly surprised that he was not your typical General Sales Manager. Not once did I ever feel pressured, and this was at the end of the month. Whether or not the dealership made their goal for March, I'll never know, which is a plus for the customer's sake. He knew I had been working with Meg and handed me the keys to a Sportage, which is what I was originally interested in. After my test drive, he listened to my comments and suggested I test drive a Soul. He reviewed the features, specs and options, and lo and behold, we bought two identical Soul Sports (Tiger Edition) vehicles. I can see why he's the General Sales Manager; he made the entire process so convenient. Justin Johnson, the finance manager, made the financing aspect pleasant and stayed with us until 11:45 p.m. Keep in mind, this dealership's hours on this particular night were till 9:00 p.m. He explained and reviewed our paperwork which was completed that evening. He even sold us the extended warranties. Again, no pressure from the dealership. I will by all means refer Jim Butler Kia to anyone looking for a new or pre-owned vehicle. It's not often these days you find purchasing a vehicle a pleasant experience. I can't say enough how pleased we were with Jim Butler Kia, from the initial oontact with Meg to the signing of the paperwork with Justin. Thanks for a wonderful experience and the knowledge that each and every employee possesses. Signed, Two Very Satisfied Customers with New Souls! More