Jim Butler KIA

My husband and I have taken but of our there to get fixed and they call and say it's ready and it has the same problem we took in for. Been very frustrating having to go back and forth from wentzville to Che and they call and say it's ready and it has the same problem we took in for. Been very frustrating having to go back and forth from wentzville to Chesterfield every couple days to try to get it right. More

Solid service and customer area was clean and comfortable. Always treated well when I come here for service. Thanks. comfortable. Always treated well when I come here for service. Thanks. More

One day appt took 4 days. My vehicle was driven well beyond any test drive mileage and time. (46 min 26.7 miles average speed of 42 mph) This was supposed to be a test dri My vehicle was driven well beyond any test drive mileage and time. (46 min 26.7 miles average speed of 42 mph) This was supposed to be a test drive for a reported sputter when coming to a complete stop or starting from a complete stop. So take it for a joyride for 27 miles!!?? I feel violated and have lost any trust in this service dept. More

Over 2 hours for an oil change and tire rotation is a bit much, but the waiting area was pleasant enough. When driving home the tire pressure display on my dashboard showed that all 4 tires were underinflate much, but the waiting area was pleasant enough. When driving home the tire pressure display on my dashboard showed that all 4 tires were underinflated. Is this typical after a tire rotation? More

Things didn’t go as smooth as I liked but so far they made it right for me. made it right for me. More

Of the more than 50 vehicles we’ve purchased, buying from Butler Kia was one of the best experiences. Everyone was polite and professional. The dealership was clean and organized. We didn’t feel pushed into Butler Kia was one of the best experiences. Everyone was polite and professional. The dealership was clean and organized. We didn’t feel pushed into purchasing anything we didn’t want and they were upfront with everything. We’ll be back! More

Really Good Experience buying the vehicleand got all the details what i was looking for. They were clear in there explanation. details what i was looking for. They were clear in there explanation. More

Excellent customer service, kind, was not pushy, willing to listen and understand what i wanted. to listen and understand what i wanted. More

The sale process was great my issue was after the sale was completed the dealership failed to respond in a timely manner when I called or texted I either received no response or would be told that they wo was completed the dealership failed to respond in a timely manner when I called or texted I either received no response or would be told that they would get right back to me and then there was no response. The communication part is a huge deal in any business. I just wish the communication was a lot better after the sale. More

Jim Butler made the buying process easy. They were quick, honest, and didn't play games with their online promo they advertised like other dealers I tried to work with first. They were quick, honest, and didn't play games with their online promo they advertised like other dealers I tried to work with first. More