Jim Butler KIA

My visit was to test drive the Optima and wanted to explore my options. My overall experience was excellent. I had time to look at showroom vehicles without being pounced on by a sales rep, and was the explore my options. My overall experience was excellent. I had time to look at showroom vehicles without being pounced on by a sales rep, and was then directed to a sales rep who answered all my questions before test driving an Optima. I went into this with doubts about a 4 cylinder car but was totally impressed with how it performed compared to other brand 4 cylinders I tested. I bought the Optima before leaving and did not experience any brutal negotiations or pressured sales tactics. My sales rep Don did an outstanding job of explaining the car features and operating tools. The dealership enabled a very positive purchase. More

I had such a great experience! Everyone I worked with was friendly and knowledgeable. I had a terrible experience at another dealership a couple of days before coming here and I have to say, the customer ser friendly and knowledgeable. I had a terrible experience at another dealership a couple of days before coming here and I have to say, the customer service at Jim Butler blew me away! I would recommend to friends/family for sure. Thank you! More

We went just to look at the 2013 Kia Sportages. However, Andrew was helpful in showing us what was available. He worked with us to get the options and pricing we were looking for and never pressured us onc Andrew was helpful in showing us what was available. He worked with us to get the options and pricing we were looking for and never pressured us once. While we were waiting for finance Andrew walked us through all the amazing features that the car had and how to use them. It was a great experience and we will purchase a car from them again. More

My son and I recently visited Jim Butler Kia to look for a new vehicle. At other dealerships in the past, this has not always been the easiest process, dealing with customer service that was consistently un a new vehicle. At other dealerships in the past, this has not always been the easiest process, dealing with customer service that was consistently unfriendly and unhelpful. My time with Jim Butler Kia over the last few years has been a glaring exception to such experiences. Andrew and Justin are perfect examples of what real customer service is all about, showing that they care about their customers and are more than willing to go the extra step in order to satisfy them. After expressing to Andrew what car we wanted, he and Justin spent a great deal of time making it happen, being overtly honest and kind to us the entire time. Andrew even gave us a thorough walk-through of our new 2013 Kia Sorento, making sure we completely understood the vehicle we were looking to drive home in. A month later, I couldn't be happier with what they did for us. For these reasons, I would highly recommend dealing with Jim Butler Kia and if you are lucky enough, these associates in particular to anyone looking for their next vehicle. Thanks so much! Jeanine Crane More

well we are a military family, and we had a price quote from another dealership, and we had the worst experience with that other dealership that we went seeking out a new dealership. we came in on a sat to from another dealership, and we had the worst experience with that other dealership that we went seeking out a new dealership. we came in on a sat to make sure that they had the right car that we wanted to purchase. When we just pulled in and got out of car we seen tim. we was so polite! ( we didnt get from other dealer) test drove the car and then we (my husband and I ) spent the next week making our final decision with what we wanted. we called and asked if they matched USAA pricing and they said YES! that sent us over there to the same person who was polite, courtious, and concered about what we wanted not what he wanted. they gave us the price we needed to make everything go over so smooth! THANK YOU VERY MUCH! after 3 months of dealing with crappy customer service and lies about pricing, we actually got though it with a ease! More

We knew we wanted a "new" car because our other cars were getting older and were requiring a lot of maintenance and repairs. We had selected three cars we were interested in but after researching cars were getting older and were requiring a lot of maintenance and repairs. We had selected three cars we were interested in but after researching each on the internet we decided the Kia Optima would give us everything we required in a new car purchase. We had both heard commercials on the radio about Jim Butler Kia and the rebates they were offering. So we met at the dealership one evening after work. We were first time Kia customers so we had a lot of questions. Ben was great! He answered all our questions thoroughly and after the test drive we knew we wanted to buy! However, we were in a hurry to get to our daughter's championship softball game that night and then off to her Nationals two days later. Ben didn't push us to make a decision right then. He simply asked what he could do to help us get the car we wanted. We started the paperwork for financing, quickly and easily confirmed our eligibility for rebates and then left that night with the promise to get back in touch with him. We received a couple of calls to confirm our follow up appointment and to get answers to some of our additional questions. A WHOLE week after our initial visit we returned to Kia but we had changed our mind. We still wanted the Optima but we wanted one with a few features different than the one we test drove. Ben went out of his way to find several Optimas for us to choose from with the features we wanted and in the price range we needed. This was one of the best car buying experiences we have ever had. Ben was easy to talk to, really listened to what we said and at no time did we feel pressured or stressed to make a decision. We haven't had our Optima very long but so far we are loving it! We will most definitely be recommending the Kia Optima to friends and tell them to go straight to Jim Butler Kia! More

I decided to start out my search for a new Kia @ Jim Butler because of the quality of the website of Jim Butler Kia. It was very informative, accurately listed the available vehicles, and the prices. Butler because of the quality of the website of Jim Butler Kia. It was very informative, accurately listed the available vehicles, and the prices. I was provided very good, accurate information by email from Annie Lam prior to my visit to the dealership. Once there, I was immediately assisted by Kenny Noel. The car I was interested in was ready to go for a test drive. After the test drive, the deal was done very quickly. I was then assisted by Justin Johnson in Finance, who did an excellent job in finding me the best available rate, and even got the dealership to provide a little more cash toward the deal to complete it to more than my satisfaction. Since then, I have received several phone calls from Kenny Noel offering assistance to help us with all the in's & out's of the vehicle. I am a repeat Jim Butler (Chevy) customer, and my Jim Butler Kia experience only reinforced why I keep going back. Excellent Job by everyone involved, and I would definitely recommend them to anyone interested in purchasing a new vehicle. More

My husband and I have purchased many cars in the past with other dealerships. Our recent wonderful experience of buying two 2012 KIA Optimas from Jim Butler KIA in Chesterfield Valley prompted us to ack with other dealerships. Our recent wonderful experience of buying two 2012 KIA Optimas from Jim Butler KIA in Chesterfield Valley prompted us to acknowledge every person who made our buying experience the very best we have ever had! Cheryl Cooper was our first contact by phone and home email. She was awesome, answered all of our questions promptly and professionally without any sales pressure. She informed me about an Optima they had that fit the description of just what I was looking for. We owe Cheryl a huge THANK YOU because of her knowledge and her upbeat, cheerful personality, she is the reason we made our first visit to Jim Butler KIA. She arranged for me to come in and meet with Brandon Smith about the car she told me about. Brandon was very professional, courteous, yet down-to-earth to talk to. He did not pressure me and explained all the features about the car. Brandon is one in a million and needless to say I purchased a beautiful black 2012 KIA Optima fully loaded at a great price on March 1, 2013. My husband was very impressed with my Optima and Brandon informed me in April 2013 about another 2012 Titanium Silver KIA Optima that he felt would meet my husband's needs. We came back to Jim Butler, and my husband bought the 2012 Silver Optima, thanks to Brandon! My husband and I want to comment about the friendliness, financial expertise and professionalism of Justin Johnson. He made us feel very comfortable and worked his magic to get us the best financial deals for both Optimas that fit our budget. He explained all the financial details thoroughly and promptly on both Optimas. Justin provided us with the best financial experience we have ever had in buying cars! We also want to commend Matt Burch, Manager, in the Service Dept. He is always professional, courteous and will accommodate us with service appointments that are convenient for us since we live further away. Matt is very thorough in explaining the work that was done on our cars and even comes out to the waiting area to keep us informed on the status of the work being done and timeline when the work will be finished. The service work is always completed promptly. This is a lengthy review, but we had such a great car buying experience (two of them!), that you cannot put that kind of experience in just a few words. Thank you so much, Cheryl, Brandon, Justin and Matt! We are happy to be Jim Butler KIA customers for a long time, and Brandon, we WILL BE BACK to buy our next vehicle(s) from you! Debbie and Jeff Stewart More

Promised repairs were shoddy. Repair technician had dirty hands while working with the headliner. Numerous scratches were put on the car while being serviced. Keith was very condescending when issues w dirty hands while working with the headliner. Numerous scratches were put on the car while being serviced. Keith was very condescending when issues with scratches were brought to his attention. Sales man that could have verified the condition when purchased disappeared. Repairs were not completed in a timely manor (two days). Justin Johnson was the only person I dealt with that would even consider speaking to again. More

On Saturday July 15 2013 I went to Jim Butler Kia to trade in a 2012 Chevrolet Cruze that I own. The reason I went to this dealership is that I had previously purchased a Kia Forte Koup. Unfortunately, trade in a 2012 Chevrolet Cruze that I own. The reason I went to this dealership is that I had previously purchased a Kia Forte Koup. Unfortunately, it was smashed by an uninsured driver, so I traded it for the Cruze. I knew I was under water with the Cruze, but the Kia internet salesperson said to come in anyway as they have many new Kias which have incentives and rebates that would assist me in trading the Cruze. About 1:00 PM I arrived at the dealer and began to work with Don Wright who had previously sold me the forte. He acted as though we could work out a deal and everything was great. We picked out a Forte and signed all of the Paper work and he took the deal back to Jeff in Finance. About fifteen minutes later Jeff came out to the customer lounge and said he could not do the deal. He said the Cruze was too far under water and I would need to put some money down; which is the exact opposite of what the salesperson has been telling me. Jeff from finance said that I had been turned down by all of the banks he tried. (I had previously instructed Don Wright to tell him not to submit me to more than three institutions. As it turned out, it had been submitted to 8. I was really upset as I have been rebuilding my credit and did not want a lot of hard hits. Jeff said, ”oh, it is no big deal theses will all be soft hits.." I tried to explain that there is no such thing as a soft his when applying for credit from a financial institution. He continued to argue with me. So I said forget it and I left. Later that day I called the sales manager (Mr. McFarland,) and I told him how upset I was and that his finance person did not know what he was saying. The sales manager proceeded to argue with me and ended up by telling me my Transunion score was 539. Before, I went to the dealer I checked my credit scores and my Transunion was 677. I asked him how there could be such a discrepancy and he went into a long tirade about different credit scores, reporting agencies, etc. I checked it again after the 8 hits Butler Kia put on it and it went down to 647! To make a long story short, I believe that the Jim Butler Sales and Finance personnel were trying to pull a fast one and to soak for as much cash as they could get for a down payment when I was told the incentives would negate the need for money down and would cover the equity shortage in my Cruze. I would not recommend any one purchase a vehicle from this dealer as I feel I was being scammed. Sincerely, Daniel J. Mosley More