Jim Butler KIA

service advisor had a flat tire on my brand new 2015 Kia Forte over the weekend. Unfortunately the tow co that roadside dispatched wasn't worth a dime. sent the wro had a flat tire on my brand new 2015 Kia Forte over the weekend. Unfortunately the tow co that roadside dispatched wasn't worth a dime. sent the wrong tow truck, and that's just the beginning. Either way, my follow up with Alex, the service advisor was outstanding. He treated me respectfully, took care of me quickly and even put me in a loaner so that he could order the correct tire. I didn't buy the care at that dealership, but I would certainly give them my business if I needed another car in the future. Alex was wonderful to deal with and I'm grateful for people like him :):) More

Another Easy Sale (Lease) As always, from the moment my son and I arrived until the moment we left with a brand new leased KIA Optima LX, Andrew made sure we were satisfied. Wh As always, from the moment my son and I arrived until the moment we left with a brand new leased KIA Optima LX, Andrew made sure we were satisfied. Whether it was making us feel comfortable about our potential decision or being extremely informative about all of our options, Andrew did it all. This is our third leased vehicle from Jim Butler KIA and Andrew has always made it a breeze with second-to-none customer service. I would without a doubt recommend him to anyone looking for a car in any fashion. More

Stress free buying experience I often put off buying a vehicle because it can be soooo stressful. Not with Jim Butler Kia. From the salesman to the finance expert this was a stress I often put off buying a vehicle because it can be soooo stressful. Not with Jim Butler Kia. From the salesman to the finance expert this was a stress free experience. They have a team of qualified professionals to handle whatever your situation may be. I diffidently recommend Jim Butler for your next vehicle purchase. Talk about above and beyond the salesman (Don Wright) stayed 45 min after closing just to show my wife and I the vehicle controls. Way to go Don!!!!! More

Amazing Experience!! I came into the dealership looking for a car that I had seen online, but it had been recently bought. The salesman Zach Knott asked more in depth of w I came into the dealership looking for a car that I had seen online, but it had been recently bought. The salesman Zach Knott asked more in depth of what I was looking for. I gave him all the details and he went on his way to look for the car. He was able to find the exact model, color, interior down to exactly what I was looking for. He kept me posted on how things were going as he was looking for it. He even found it pretty quickly. I can't express how excited I was to get "The car of my dreams" and I owe it all to Zach Knott. He's the kind of salesman that I would definitely recommend. Low pressure and laid back just the kind of salesman that makes you feel comfortable purchasing a vehicle. Can't even express how important that is, especially when making a decision as big as buying a car. I am very satisfied with my experience. More

Outstanding We started our relationalship with Jim Butler Kia in 2010.  We met for the first time our Sales Consultant, Andrew Cohen, from the beginning we could We started our relationalship with Jim Butler Kia in 2010.  We met for the first time our Sales Consultant, Andrew Cohen, from the beginning we could tell he was not your average salesperson.  He  made us comfortable with the process and was exceptional in how he conducted business.  When it was time to buy our grandson a car we never gave it a second thought who we would see, Andrew.  As this was the 5th new car purchased from Andrew we knew we would receive honest treatment and the respect he always shows is greatly appreciated. When dealing with finance we had the good fortune to work with Justin Johnson.  He takes the time to explain everything in detail and never rushes us giving us time to ask questions and get the detailed answers we not only need but appreciate.  Having now worked with him five times we will look forward to seeing him again on our next purchase. Service department is outstanding.  The guys always explain any maintainance issues that need attention and always are able to "slip us in for oil changes", THANKS GUYS! Bottom liine, you can tell by the attitudes of all concerned that it is fantastic place to do business. Great cars, exceptional people. Thanks Andrew, Justin, Matt, Keith et al. More

Thank you Jim Butler Kia! About two or three months back, it came to my attention that my little car just wasn't cutting it for me anymore. I had looked at the Kia Souls awhile About two or three months back, it came to my attention that my little car just wasn't cutting it for me anymore. I had looked at the Kia Souls awhile back but never made any decisions. My fiancé and I made a trip to another Kia dealership in South County and after spending nearly 6 hours there, we left in the same car we arrived it. My experience with them was so unpleasant and I already felt completely burnt out on the car buying experience. Two days later we made a trip to Jim Butler Kia in Chesterfield and I'm so grateful we did! The experience was very laid-back and I didn't feel any pressure to purchase. That evening I left in a 2010 Kia Soul and that fits my style and needs perfectly. I'm so thankful and happy that Nathan & Justin were on my side, not just trying to get me to purchase and get out the door. I truly would recommend Jim Butler to anyone who is in the market for a new or used vehicle. More

Low pressure- great experience Andrew was wonderful, the whe experience was very low pressure and I ended up with the best deal out of the other 5 dealerships that I had visited. I Andrew was wonderful, the whe experience was very low pressure and I ended up with the best deal out of the other 5 dealerships that I had visited. I love their service department as wells So I was happy to be able to make a purchase with them. In addition Andrew has continued to be available after purchase to help with some financing issues, I would definitely buy from him again More

Unscheduled service stop In January 2015, we loaded up our Kia Sportage and other car with all the personal things we didn't want the movers to haul to our new home in Florida In January 2015, we loaded up our Kia Sportage and other car with all the personal things we didn't want the movers to haul to our new home in Florida. It was going to be a long 2 days of driving and we were hoping for no problems along the way. Only 3 hours into our trip a strange noise and vibration was occurring in the front end of our Kia. I made a quick call to Kia road assist and they connected me to Jim Butler Kia in the St. Louis metro. Alex advised me that his service Tech would only be available for a short while longer, but I thought we could make it and he told me to bring our Sportage in for a check. We did make it in time and were greeted by Keith who made us feel like he'd known us forever. He calmed our fears and said his Tech would take a quick look to see if the problem was easily detected. While we waited, the rest of the staff was very friendly and comforting. Keith kept me posted as to progress on our car. After about 30 minutes, Keith advised me that we were ready to go - no charge. The problem was loose lug nuts on both front wheels. He wished us luck and sent us down the road. Our worst fears of a major, time-delaying, expensive problem did not occur and we instead enjoyed our brief encounter with the wonderful staff at Jim Butler Kia. More

1st purchase in 8 years I was in the market for a used Acura TL, and visited a few other dealerships around St. Louis only to walk out feeling the usual "hmmm...something did I was in the market for a used Acura TL, and visited a few other dealerships around St. Louis only to walk out feeling the usual "hmmm...something didn't feel right about that dealership. Either the salesman wasn't knowledge or the place felt shady". I saw a 2012 Acura TL on Jim Butler Kia's website which seemed to fit the profile of what I was looking for. I called and talked to Cheryl in Internet Sales and told her I would like to test drive the Acura. She said come on out and she will have it ready for me. They did, it was right out the front door. When I took my first peek inside, I fell in love with the car. The experience was already off to a good start. I was greeted by my salesman Ben who first introduced me to Cheryl, and then took over from there. Both extremely nice folks, not your stereotypical hokey salesperson. Ben went with us on a test drive. He knew everything about the car, even though it was not a Kia, was honest about the background of the vehicle, and was just as nice and helpful as they come. After the test drive, we brought the car into service to wipe it down because it was raining, to reveal the real look of the paint and body condition. Again, very helpful and honest about the whole situation. I told him I wanted to make a deal on the car. We did agree on a fair price without any headache or grief, so I moved on to work with Justin in finance. Again, super nice guy and easy to work with. I already had an idea in my head what kind of rate I would get because I was pre-approved before I walked in the door. Well, much to my surprise Justin was able to get me a way better rate than I imagined. Every person I dealt with made me feel very comfortable buying this car. No BS! I hope to own this Acura for many years to come. If I happen to be in the market for a car again, I will visit them first. Great experience!! More

Superior Team. We have purchased 3 Kias prior to this visit and I can now say this is our 4th. Working with Andrew Cohen each time has been a terrific experience. We have purchased 3 Kias prior to this visit and I can now say this is our 4th. Working with Andrew Cohen each time has been a terrific experience. We have purchased vehicles in the past from Chevy, Ford, BMW & Chrysler and we have never met a salesperson more attentive to our needs than Andrew. On each purchase Andrew painstakingly went through the operational features of the vehicle and answered all our questions. To say he goes the extra mile really is an understatement. The quality of the cars is a given, the quality of the person is truely appreciated. To quote our 9 year old grandson "Andrew is a really nice guy"! One aspect of buying a car is the apprehension felt when dealing with "the credit guy". Not so here. Justin Johnson makes the experience painless as he explains the process and covers additional items for consideration. His approach makes for a perfect way to finalize the purchase. He too worked hard for us getting us a great interest rate on our new Optima. Although we did not use the service department on this visit we can attest that whenever we have they have been professional in every way. This is a great dealer with a great team to do business with. As the 4 purchases we have made is proof, they have earned our continued business in every way. More