Jim Butler Chevrolet - Service Center

The worst experience I have ever had! The car buying process wasn’t bad. About a month after I bought a NEW car the backup camera starts having issues. No problem I thought I would bring The car buying process wasn’t bad. About a month after I bought a NEW car the backup camera starts having issues. No problem I thought I would bring it in to be serviced. It takes over two weeks to get “fixed” and when I go pick it up there are dents in my hood. They tried to gaslight me into saying it was hail damage on one spot on my hood and they couldn’t do anything. They then went to check the cameras and they then said they would fix it. I bring it in two days later to get the dents repaired and the backup camera is still broken! I mention it when I drop it back off. The next day they called me and said the backup camera was on back order and I can pick my car up. I was in Illinois at the time staying with family. They said I had to come get it because of the rental I was in. Fine I drive an hour there and they lost my keys! The guy left me at the counter for 25 minutes frantically looking for my keys and then finally comes up and says the shuttle driver took them home and he’s gone. Absolutely ridiculous, I then get put back into a rental and have it for almost a month. I went to Branson for vacation and drove the rental down there. First day there the dealership calls me and says the camera is still not in but I have had the rental to long and I need to get my car. I say that I’m almost 4 hours away and that isn’t possible. They keep saying they need their rental back so they drive my car 4 hours to Branson. I was interrupted on my vacation because of their poor service and planning. The guy who drove my car their told me that he stopped at Lamberts in my car which is whatever but still unprofessional to tell me. I look at my hood and exactly where the dent was their is a chip of paint missing from my hood. I’m on vacation though so I take pictures of it and go about my trip. I’m still completely frustrated at this point but what can I do. Finally I get a call that the backup camera came in almost 3 months later. I bring it in and mention the paint chip. They tell me they will fix it no problem. Shocker they didn’t. The put something on it to prevent it from getting bigger and rusting. They also say it’s a rock chip not where the dent was. But why am I getting punished by having a brand new car with chips in the hood when I am not the one who did it! I also left the plastic screen cover on my radio because I was going to order a screen protector for it. They decided to take that off as well. I really am to the point where I want to sell this car back to the dealership and take my business else where. I cannot believe the unprofessionalism and rudeness used in this establishment. More

We trust them. Kim H is great. She takes good care of us each visit. Kim H is great. She takes good care of us each visit. More

I was given incorrect information on the phone. I asked if they accepted carshield and was told yes. When I got to the service department I was told they do not. I asked if they accepted carshield and was told yes. When I got to the service department I was told they do not. More

Worst service department I’ve ever dealt with. Truck was there for a month. Couldn’t get any one to return my calls including service manager. Original noise I complained about is still there. Alo Truck was there for a month. Couldn’t get any one to return my calls including service manager. Original noise I complained about is still there. Along with all the greasy hand prints all over the fenders More

I’ve purchased numerous vehicles from this dealer and the last 3 have been from the same salesman. Jonathan Osborn is one xxxx of a guy and gives such an easy and enjoyable experience from the initial shoppi last 3 have been from the same salesman. Jonathan Osborn is one xxxx of a guy and gives such an easy and enjoyable experience from the initial shopping/ browsing stages all the way through to delivery. Can’t speak highly enough of his professionalism and willingness to ensure you get the exact vehicle you’re looking for. More

Kayla was great as always. Makes servicing my Camaro easy. I appreciate all the help. Makes servicing my Camaro easy. I appreciate all the help. More

Did not fix the problem. Passenger door seal has a noise or whistle when you hit 65 mph with the sunroof open or any other window partially open. Was told by Kim that the mec Passenger door seal has a noise or whistle when you hit 65 mph with the sunroof open or any other window partially open. Was told by Kim that the mechanic said it was a normal noise all the trucks have . When you close the window or sunroof the whistle stops. More

Kim always lets me know what is due on my vehicle and explains to me the process very well. Very good communicator makes each customer feel special. explains to me the process very well. Very good communicator makes each customer feel special. More

Dennis was very helpful and easy to work with. Very pleased at the service and sales. Would recommend. Very pleased at the service and sales. Would recommend. More

Poor service. Took over a month for my car to be repaired. Still confused why the billed my extended warranty even tho the issue was like that when I bought it. Took over a month for my car to be repaired. Still confused why the billed my extended warranty even tho the issue was like that when I bought it. More