Jim Butler Chevrolet - Service Center

Bailey explained the cross rails &a rooftop carrier could work together & got it in quickly. could work together & got it in quickly. More

I will no longer be servicing my vehicle at Jim Butler because of your complete lack of customer service because of your complete lack of customer service More

I have had great service at Butler Chevrolet. They are knowledgeable about older GM vehicles and quick in and out on routine services. I would recommend them and will continue to use their ser They are knowledgeable about older GM vehicles and quick in and out on routine services. I would recommend them and will continue to use their service department. More

3 hours and 6 min for an oil change and tire rotation. I was told 90min which is fine. Please figure this out and be respectful of peoples time. I was told 90min which is fine. Please figure this out and be respectful of peoples time. More

Everyone in the service department is always so nice, fast, efficient, and has good knowledge! I wouldn’t want to take my car anywhere else for service! fast, efficient, and has good knowledge! I wouldn’t want to take my car anywhere else for service! More

Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent More

The repairs were finished faster than predicted. But you could improve the waiting area. Add something besides coffee and water. Tea for example But you could improve the waiting area. Add something besides coffee and water. Tea for example More

After making an appointment at least a week in advance I dropped off my truck on a Wednesday at 4 pm. I knew nothing would happen as it was too late and I understand. The issue is that it didn't get pulled dropped off my truck on a Wednesday at 4 pm. I knew nothing would happen as it was too late and I understand. The issue is that it didn't get pulled into the shop until the following Wednesday at 10:30 ( a full 4 days after I dropped it off with an appointment.) I have an extended warranty which unfortunately didn't cover the problem so I declined the repairs ( over $4000.00 to fix a leaking down tube exhaust something in which the cab has to be removed.) I realize the service department is swamped, but I figured with an appointment I wouldn't have to wait 4 days just to have it pulled in. More

Very happy with the service department. They communicated well and answered all our questions. We highly recommend! They communicated well and answered all our questions. We highly recommend! More

Scheduling a service for a new but pre-owned 2024 Trax was understandably scheduled out but a rental car was not available to me (even when requesting one at the time the service was scheduled out), at th was understandably scheduled out but a rental car was not available to me (even when requesting one at the time the service was scheduled out), at the time I brought my vehicle in for service. When expressing my frustration about not having access to a rental, the rental manager did come up with a solution and was able to provide me a rental however, he stated that he would allow me to use the rental vehicle scheduled for tomorrows “valued customer” instead. That offended me. My family has now purchased 6 vehicles from Jim Butler. I too am a valued customer. I feel that the manager should have been more mindful in his choice of words. More