Jim Butler Chevrolet

Part changers!!!! We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and then $350 when they claimed to have fixed the real issue. I WILL NEVER BUY A CAR FROM JIM BUTLER EVER AGAIN!! Im starting to think I was sold a lemon. Based on the other reviews they arent very reputable in any area. Wish I would have read these before my purchase. Id like to give them no stars, but then they wont accept my review. More

Difficult to work with From the time the finance manager tried to over charge me for my new car to the sales lady Beth who tried to deny the price agreement, she tried to ov From the time the finance manager tried to over charge me for my new car to the sales lady Beth who tried to deny the price agreement, she tried to overcharge me by $1,000 as did Eric. to them sending me the wrong title paperwork. To the consistent problems with the radio to the dash noise to the total denial they would be able to fix the radio. i have little to nothing positive to say about this dealership. I was told the only way they could fix my radio was if they were to see it while the radio was malfunctioning. That's not feasible for me to stop what I'm doing and drive across town or possibly from out of town to the dealership to have them look at my radio. They also wanted me to leave it for them so they could have a senior citizen drive my car around throughout the day and try to replicate the problems with the radio. The radio acted up sporadically over several months. It's not as if it happened every day. They showed no desire to fix it. Even though I showed them a video of it while it was happening. That was not enough. I would never recommend them at all. More

Refusal to Rectify Mistakes and Miscommunications My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assume My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assumed it would be a quick, painless fix. The customer service representative said they contracted towing to a local company, so I contacted the towing company and arranged a tow. Then, I called in and spoke with the customer service rep again to confirm it was on its way and give information about the vehicle and myself. She said that it would be looked at the following morning. Approximately an hour later, Jim Butler's automotive service department called me to confirm that they had received it and get more information. At no point in this process did any member of Jim Butler's team state or even imply that there could be any issue working on the vehicle. At 6 p.m. the following evening, a member of the automotive service team called to say that he didn't think they could work on it. After I inquired why, he stated that it was a Ford and that it could require tools that they didn't have. I explained that I had spoken with two employees and that they had not raised any concerns of mentioned any problems despite having full knowledge that it was both a Ford and a diesel. The service employee then said that he would speak to his manager about the situation and call me when they had figured it out, but emphasized that Jim Butler typically does not work on vehicles not sold on their lot unless they are Chevrolets. At 10 a.m. the next morning, the service manager for Jim Butler called me and said that I should get the vehicle towed to a Ford dealership because Jim Butler couldn't work on it. He offered to diagnose it for $135, which wouldn't have been an issue except he explicitly stated that Jim Butler most likely couldn't perform the repair, even if it was as simply as a starter, because it would require special tools being a diesel and a Ford. For around twenty minutes, we went in circles as I explained that nobody had pointed to any problems or else I would've just had it taken elsewhere to begin with. He stated directly that it was my fault for not having it towed to Ford in the first place and refused to pay the second tow bill to get it taken to a dealership that could guarantee their ability to perform a repair. Furthermore, regardless of the miscommunications between employees and myself, he refused to waive the diagnosis fee to ascertain if it was plausible to repair at Jim Butler. Under normal circumstances, this request would be ludicrous, but considering the lack of competence and knowledge of the service department's capabilities, is it so unreasonable? No workers communicated any potential issues, included a member of the service department, and the service manager refused to correct their mistakes by either having the vehicle towed to another location or inspecting the vehicles to determine whether they could fix it. This cost me two days as well as an additional $80 for the second tow bill to a diesel shop that fixed the starter within an hour of the truck arriving. All in all, disappointing doesn't begin to describe the total lack of customer service and ineffective communication between departments and employees; a far better descriptor is negligent. The silver lining is that the first two employees I spoke with, the customer service rep and the auto service gentleman who confirmed delivery, were incredibly polite. Albeit, they told me to ship over a vehicle Jim Butler's service department may or may not have had the ability to repair. More

Don't let you know what is going on. They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanatio They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanations. More

THANK YOU!!!! I really appreciate what you all have done for me, you have a really great team there & got me into the vehicle I wanted. Customer service was great! I really appreciate what you all have done for me, you have a really great team there & got me into the vehicle I wanted. Customer service was great! I was very sad when I walked into your dealership knowing I had been screwed by a previous dealership but you guys turned my frown into a smile & talked to me as if I been knowing all of you for years. THANK YOU SO MUCH!!!!! T.Parker More

Vague salesmanship, poor customer service. I was clear that I wanted to stay around$300/ month payment and was lead to believe that they were going to make that happen. Imagine my disbelief whe I was clear that I wanted to stay around$300/ month payment and was lead to believe that they were going to make that happen. Imagine my disbelief when my payment options ranged from $560/month to $430/month. I was backed against a wall and needed a car so I signed paperwork. Within hours of taking home a car I let my salesman know I needed to bring the car back and he said bring it back Monday to discuss options. I told him I wanted to return it! In Monday I was told I couldn't return the car even though the deal had not even been funded yet? All these people want is your money. They don't care if they screw you over and ruin your family with two kids, all they care about is another sale to notch up! Stay away! These are the worst customer service people I have ever dealt with. More

Wonderful Buying Experience from a Dealership I just want to say Mike Hinney and Megan were the best two individuals that I've worked with. Megan got me started on phone and I'm from south Louisa I just want to say Mike Hinney and Megan were the best two individuals that I've worked with. Megan got me started on phone and I'm from south Louisana. She worked on my deal with Mike and got me a fair trade and I real fair deal on my 2013 ZL1 Camaro. Mike handled all my questions and got me answers in a timely manner. Mike went out his way to make this deal work and make sure I got what I ask for. Hats off to them both. I loved the dealership and I love the car. Thanks again from Gerald F in south Louisiana. I would buy from these people again. More

Disgusted. Wish I could say I was very pleased, but I'm not. When I complained about an issue that occurred, I felt like their person (Robin) tried intimidating Wish I could say I was very pleased, but I'm not. When I complained about an issue that occurred, I felt like their person (Robin) tried intimidating me. Of course it wasn't their fault, even though they are the only place I had taken my car for the issue. This car hadn't been driven 34,000 miles when it completely broke down, and I had purchased it brand new. I keep getting mail and emails and phone calls to bring my vehicle back and trade it in for a new car, even though I've told them I am not interested. I take this vehicle elsewhere for service now, and I keep getting notices that my vehicle is past due, to bring it in. Once they get your phone number and address, they don't stop using them, over and over again. I was told they were #1 in dealerships. I would hate to see what #10 did to their customers. Robin, you won't intimidate me again. More

The worst service you could imagine The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under warranty. It took 2 separate appointments, and many hours to get a 5 minute job done. The next appointment took 2 and 1/2 hours to get a simple oil change. The process of turning over the car, getting the mechanic to do the job, and then jumping through hoops to get your car back reminds you of the most insane way you could think of to make the task as complicated as possible. We are still waiting to get the car back for a week now because a sensor decided the stability system has a problem. First they promised to look at it the same day, but ran out of time. Then they said leave it for 3 more days and we could pick it up Thursday. Thursday came around, and still nothing. Today they finally got around to looking at it, and they will need to order a part. I've decided it will be much faster to drive 10 times farther to another dealer for future service. Jim Butler SUCKS! More

Poor Communication and Customer Service They have a poor communication and Customer service there. They gave me a car saying that I got finance with company . They told me to take the car ho They have a poor communication and Customer service there. They gave me a car saying that I got finance with company . They told me to take the car home for a week cause they had me waiting out there for 3-5 hours. So I took the car home and I had it for a week and then they turn around saying come back up they to sign my paper work cause thry had me finance with a company, so Im thinking I have the car about almost 3 weeks later they turn around and none of my paper work was right what I gave them no they where wrong everything was right what I gave them (NO THEY DIDN'T GET ME FINANCE WITH NO COMPANY THEY LIE TO ME) I WOULD NEVER EVER SEEN SOMEBODY OUT THERE TO GET A CAR. IF YOU TRYING TO GET A CAR WITH THEM DON'T GO CAUSE THEY WILL HAVE YOU ON A RUN AROUND NEVER EVER AGAIN DO BUSINESS WITH THEM EVER. I TRUST THEM WITH MY CREDIT, THIS COMPANY RAN MY CREDIT 5 OR TIMES THINKING I HAD A AUTO LOAN. THIS IS A WORST PLACE TO GET A CAR!!!! More