Jim Butler Chevrolet

Ripoff finance department Salesman was nice but once the deal got to finance department it went bad. Rick Hagar was the finance guy that we dealt with. When you offer a 11.9% r Salesman was nice but once the deal got to finance department it went bad. Rick Hagar was the finance guy that we dealt with. When you offer a 11.9% rate to a customer with good credit are you really doing the best you can for the customer. Went to different dealer & got a 3.9% rate on same vehicle. Guess Rick had mortgage payment due & needed some extra cash. More

The service department leaves you in the dark. I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on the new vehicle I bought on August 5th and the service department didn't call me until August 27th to set up an appointment. Even if they were busy they could have called and told me it will be a while, but instead they leave you in the dark not knowing what is going on. More

Gave me what I wanted for my trade. They only offered me $1,800 for my trade at first, but I would not take that. They then gave me the $3,000 I wanted for my trade, so I bought the C They only offered me $1,800 for my trade at first, but I would not take that. They then gave me the $3,000 I wanted for my trade, so I bought the Chevrolet Trax. The sales agent was fine. He was not cocky or obnoxious. He was also apologetic for mistakes. More

THE FRIENDLIEST DEALERSHIP IN TOWN I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greet I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greeted abd welcomed there the entire time. I have to give TRENT an A plus. He just didn't try and give me a car he gave me what I wanted. It was not about a sale TRENT made it about me. We are buying another car in the next month. I already know where I will be going and who's my sales person. Thanks Jim Butler , TRENT and everyone for the wonderful experience. More

The service department is amazing Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process More

We play games s/b their motto Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for th Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#@^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic. More

disrespectful and argumentative employees I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I called jim butler service and they said they would have to order the parts. 3 months later I called them and they said the parts have been there for over a month but they didn't know who ordered them. I then had to make an appointment. I dropped off the vehicle overnight and received a call from Kim the next morning. She said that I would have to purchase an oil change and bring the car back every 1000 miles 5 times in order for them to verify the oil loss. I told her that sounded shaddy and I wanted to speak witthe service mamager (Mike). After 5 hours of waiting I called gm recall hotline. They said that is not how that process works. I then called kim back to explain what gm said she informed me that gm already had a rep contact them. She then became extremely argumentative and disrespectful telling me they need proof that im not lying about the engine burning oil. I told her that its a recall and to forget the whole thing and pull my vehicle out im coming up to get it. Upon arrival the manager Mike hide behind the cashier door until I left like a little kid. All I have to say is wow. I will not return to jim butler EVER. and I will make sure to tell everyone how childish and disrespectful this dealership behaves. More

Go somewhere else My mother and I went to look for a 2014 Suburban. The Fenton location was near closing so all the indoor lights were on and we could see a bunch of me My mother and I went to look for a 2014 Suburban. The Fenton location was near closing so all the indoor lights were on and we could see a bunch of men looking through the window at us, but no one came out. We asked a salesman working with someone else for sales help. Finally, a middle aged guy came out and was obviously annoyed. He showed us a car that wasn't what we wanted. I asked that he take my number and what we were looking for. He never called and we felt like we weren't treated right. We just bought a beautiful 2014 Suburban while on vacation in Utah. There are so many options, spend your money where you're appreciated. More

Do not go here I had bought a 2008 Chevy cobalt back in 2011 from Troy Hardin, my cobalt had several issues. My car sat for months because of the ignition locking up I had bought a 2008 Chevy cobalt back in 2011 from Troy Hardin, my cobalt had several issues. My car sat for months because of the ignition locking up I didn't feel safe. I contacted Troy Hardin from the start he never did anything about it even though I had purchased the extended warranty. Fast forward to recently they had recalls on the ignition. I spoke with Robyn who at first worked with me by putting me in a rental car, but her attitude had changed calling my daughter telling her I had 24 hours to get the rental car back or she is calling the cops (this was Thursday) My car hadn't even been fixed I picked up my car on Saturday at 11:30. They picked both mine and my daughters car on Thursday night and i got my fixed car back sat. I picked my car up sat they didn't say anything then about getting the rental back that day (and enterprise closes at 12:00pm)..Robyn called me at 1:30 told me I was keeping the rental car until Monday and I was paying for two days. Monday my daughter went in to talk to mike Simms who was rude to her but kept repeating "if you knew me I am a nice guy". My daughter ended up leaving the rental at Jim butler and getting shuttled home. He tried to belittle her, he spoke to her with disrespect, I know I heard the whole recorded conversation. Robyn forsythe and mike Simms both knew the only car we had was the rental. They towed both mine and my daughters car on Thursday. I got my car back Saturday morning. I was then charged by enterprise for Friday( even tho I didn't have my car), Saturday( u picked the car up at 11:30, no way I could of made it to arnold in that time), and Sunday. I cannot see being charged for Friday at all, Saturday( I can maybe see but they should of let me bring it up to the dealership(which Monday he told my daughter she could of done but Robyn didn't give that choice) and Sunday ok. I didn't care to drive it it was parked in my driveway since sat morning. But again Robyn told me I had to return it to fenton enterprise on Monday. No other choice. As far as mike Simms I had tried to talk to him but that man does not want to hear his customers. He is very rude. You cannot belittle your customers and then expect them to want to come back, I was a former gm owner but I will never tie my name to another gm in my life after they way they treated both myself and my daughter. That's there loss not mine. If you value your money and like being treated with respect go elsewhere. If you want to be belittled, yelled at and want to get screwed of here and ask for Troy hardin, Robyn forsythe, or mike Simms. There caring comments are not true they work with no one. More

Terrible Service I stopped by this dealership earlier this week because I wanted to test drive the Spark and the Sonic. The staff was very rude and passive aggressive. I stopped by this dealership earlier this week because I wanted to test drive the Spark and the Sonic. The staff was very rude and passive aggressive. They let me drive the Sonic, but not the Spark (even though they had many outside). I don't recommend this dealership at all, your money is better spent ANYWHERE else. More