Jim Butler Chevrolet

THE FRIENDLIEST DEALERSHIP IN TOWN I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greet I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greeted abd welcomed there the entire time. I have to give TRENT an A plus. He just didn't try and give me a car he gave me what I wanted. It was not about a sale TRENT made it about me. We are buying another car in the next month. I already know where I will be going and who's my sales person. Thanks Jim Butler , TRENT and everyone for the wonderful experience. More

The service department is amazing Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process More

We play games s/b their motto Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for th Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#@^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic. More

disrespectful and argumentative employees I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I called jim butler service and they said they would have to order the parts. 3 months later I called them and they said the parts have been there for over a month but they didn't know who ordered them. I then had to make an appointment. I dropped off the vehicle overnight and received a call from Kim the next morning. She said that I would have to purchase an oil change and bring the car back every 1000 miles 5 times in order for them to verify the oil loss. I told her that sounded shaddy and I wanted to speak witthe service mamager (Mike). After 5 hours of waiting I called gm recall hotline. They said that is not how that process works. I then called kim back to explain what gm said she informed me that gm already had a rep contact them. She then became extremely argumentative and disrespectful telling me they need proof that im not lying about the engine burning oil. I told her that its a recall and to forget the whole thing and pull my vehicle out im coming up to get it. Upon arrival the manager Mike hide behind the cashier door until I left like a little kid. All I have to say is wow. I will not return to jim butler EVER. and I will make sure to tell everyone how childish and disrespectful this dealership behaves. More

Go somewhere else My mother and I went to look for a 2014 Suburban. The Fenton location was near closing so all the indoor lights were on and we could see a bunch of me My mother and I went to look for a 2014 Suburban. The Fenton location was near closing so all the indoor lights were on and we could see a bunch of men looking through the window at us, but no one came out. We asked a salesman working with someone else for sales help. Finally, a middle aged guy came out and was obviously annoyed. He showed us a car that wasn't what we wanted. I asked that he take my number and what we were looking for. He never called and we felt like we weren't treated right. We just bought a beautiful 2014 Suburban while on vacation in Utah. There are so many options, spend your money where you're appreciated. More

Do not go here I had bought a 2008 Chevy cobalt back in 2011 from Troy Hardin, my cobalt had several issues. My car sat for months because of the ignition locking up I had bought a 2008 Chevy cobalt back in 2011 from Troy Hardin, my cobalt had several issues. My car sat for months because of the ignition locking up I didn't feel safe. I contacted Troy Hardin from the start he never did anything about it even though I had purchased the extended warranty. Fast forward to recently they had recalls on the ignition. I spoke with Robyn who at first worked with me by putting me in a rental car, but her attitude had changed calling my daughter telling her I had 24 hours to get the rental car back or she is calling the cops (this was Thursday) My car hadn't even been fixed I picked up my car on Saturday at 11:30. They picked both mine and my daughters car on Thursday night and i got my fixed car back sat. I picked my car up sat they didn't say anything then about getting the rental back that day (and enterprise closes at 12:00pm)..Robyn called me at 1:30 told me I was keeping the rental car until Monday and I was paying for two days. Monday my daughter went in to talk to mike Simms who was rude to her but kept repeating "if you knew me I am a nice guy". My daughter ended up leaving the rental at Jim butler and getting shuttled home. He tried to belittle her, he spoke to her with disrespect, I know I heard the whole recorded conversation. Robyn forsythe and mike Simms both knew the only car we had was the rental. They towed both mine and my daughters car on Thursday. I got my car back Saturday morning. I was then charged by enterprise for Friday( even tho I didn't have my car), Saturday( u picked the car up at 11:30, no way I could of made it to arnold in that time), and Sunday. I cannot see being charged for Friday at all, Saturday( I can maybe see but they should of let me bring it up to the dealership(which Monday he told my daughter she could of done but Robyn didn't give that choice) and Sunday ok. I didn't care to drive it it was parked in my driveway since sat morning. But again Robyn told me I had to return it to fenton enterprise on Monday. No other choice. As far as mike Simms I had tried to talk to him but that man does not want to hear his customers. He is very rude. You cannot belittle your customers and then expect them to want to come back, I was a former gm owner but I will never tie my name to another gm in my life after they way they treated both myself and my daughter. That's there loss not mine. If you value your money and like being treated with respect go elsewhere. If you want to be belittled, yelled at and want to get screwed of here and ask for Troy hardin, Robyn forsythe, or mike Simms. There caring comments are not true they work with no one. More

Terrible Service I stopped by this dealership earlier this week because I wanted to test drive the Spark and the Sonic. The staff was very rude and passive aggressive. I stopped by this dealership earlier this week because I wanted to test drive the Spark and the Sonic. The staff was very rude and passive aggressive. They let me drive the Sonic, but not the Spark (even though they had many outside). I don't recommend this dealership at all, your money is better spent ANYWHERE else. More

I have purchased every car I have ever owned from Jim Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently r Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently refer my friends, family and anyone else even considering a Chevrolet vehicle to this business because they have ALWAYS taken care of myself and my family! More

We recently leased a 2014 Chevy Traverse from Jim Butler Chevrolet. I cannot begin to explain the level of courtesy and service that my wife and I received. Tim Rhame was our salesman and he was awesome. He Chevrolet. I cannot begin to explain the level of courtesy and service that my wife and I received. Tim Rhame was our salesman and he was awesome. He facilitated every single request we threw his way without ever saying no. Brad Sowers recommended Tim to us and we are very glad he did. I will recommend Jim Butler and Tim to any person I come across that is looking to buy a car. They finally made the car buying experience pleasant. More

Kevin at Jim Butler Chevrolet in Fenton had very little knowledge of the Malibu he was trying to sell. He was unable to provide the car the internet sales rep had emailed about. He also acted like he did knowledge of the Malibu he was trying to sell. He was unable to provide the car the internet sales rep had emailed about. He also acted like he didn't know the price difference between the ECO and LT Malibu's. We went in wanting an ECO and ended up with an LT. He did not work well with us on the price nor did he relay any usefull information about the vehicle, such as, there is no spare tire, the roadside assitance it comes with, the included free oil changes the dealer provides. After the sale, we notice a rubber piece missing in the door. He did not help as he promised to solve the issue and quickly sent us to service. He will tell you anything to make the sale and not back any of it up. To add to the mess, the finance guy automatically assumed we would use the company they prefer without asking. Even worst, the finance company said the sales sheet was missing multiple pieces of information so the competency of the employees is sub par. They said they are number 1 and between this dealer and another, that is the universal signal to turn around and leave. They only care about the bottom dollar and will manipulate people for a sale. I will go back only to deal with the issues for my elderly mother they took advantage of, but I will never buy or recommend Jim Butler Chevrolet in Fenton, MO. More