Jessup Auto Plaza - Service Center

The staff is all very professional. Just ordered a cadillac from Charlie Davis. Sean our service manager is the best!! Just ordered a cadillac from Charlie Davis. Sean our service manager is the best!! More

Working with the body shop at Jessup was a great experience. Amanda Lara has excellent customer service. experience. Amanda Lara has excellent customer service. More

Stan is always very helpful. Unfortunately manufacturer (GM) supply and back orders have caused several significant delays. Unfortunately manufacturer (GM) supply and back orders have caused several significant delays. More

Great work- however connection issues with the insurance company caused a week delay in getting my car back even though it was finished! Also, my spare tire was not put back in the storage area, it was lef company caused a week delay in getting my car back even though it was finished! Also, my spare tire was not put back in the storage area, it was left in my trunk and after I drove the car a day, an alert light came on and I had to go back to get it reset. More

Although the wait was long, I enjoyed seeing the fantastic cars in the waiting area and I had things with me to keep me busy. fantastic cars in the waiting area and I had things with me to keep me busy. More

Sean was great. He remembers me, my car and its issues. He is friendly and efficient. I feel like I have a friend at the dealership. I feel the same about Anderson, He remembers me, my car and its issues. He is friendly and efficient. I feel like I have a friend at the dealership. I feel the same about Anderson, the salesman who sold me the car. More

great dealership, been coming there for years. Good service department. One suggestion would be to get cars being picked up out of service sooner. Once payment is done, I have often waited betw Good service department. One suggestion would be to get cars being picked up out of service sooner. Once payment is done, I have often waited between 10 to 15 minutes standing outside for my car. Several times staff has had to go looking for it. More

Love Jessup! They always get the job done right and treat me like family. I won’t go anywhere else. They always get the job done right and treat me like family. I won’t go anywhere else. More

Service department couldn't explain why my PHEV does not function as originally advertised, so the issue of why the drive battery will not fully discharge (according to the range meter) remains unresolved. function as originally advertised, so the issue of why the drive battery will not fully discharge (according to the range meter) remains unresolved. Service advisor only allowed me to take a picture of a Service Bulletin (like it's top secret) related to battery degradation, but in my opinion, the information was unrelated to my situation because I have another car with the same drivetrain that functions correctly. So, basically, I have a car that is supposed to run on battery power and the gauges indicate that it will, but it runs on gasoline instead. Oh well. I give three starts because the ROUTINE maintenance performed during this visit was fine. More

I have always been pleased with the service I receive when I bring my car in for service. Scott Tisdale has got to be the best service representative I have ever had. He is always so knowledgeable abou when I bring my car in for service. Scott Tisdale has got to be the best service representative I have ever had. He is always so knowledgeable about car services. He is always professional and pleasant. Has been very helpful to me. He is always so put together. Thank you, Scott Patricia Chumbley P.S. I also appreciate how Jessup recognizes our Veterans, as I am one. More