Jessup Auto Plaza - Service Center

Sean Tisdale is outstanding. He keeps me informed on the progress of the service and makes sure everything is done correctly and timely. He keeps me informed on the progress of the service and makes sure everything is done correctly and timely. More

I came in without an appointment as a tire was losing pressure. Sean discovered a large puncture and replaced the tire immediately. This might not sound like much but I had another tire blow out of me pressure. Sean discovered a large puncture and replaced the tire immediately. This might not sound like much but I had another tire blow out of me some months back (a lot of construction in my neighborhood) and it took all day - as in six hours - to get a new tire for my Lyriq. This time it was immediate. More

The Sales and financial departments are awesome but their auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides himself on. The service people are also sloppy in the quality of work they provided such as Uber drivers being sent to wrong addresses when they scheduled pick ups, vehicles not being cleaned properly and left in the same condition as when brought in, such as muddy footprints being left on the step guard's outside the vehicle and inside the driver’s and passenger flooring, as well as fingerprints being left on the drivers and passenger doors. Also lacking in communication skills on important details about informing you about the update on the service going into a weekend when their service department is closed and they still have your vehicle. I’m very dissatisfied especially when I’ve been proactive in my communication through every appointment and have politely communicated my concerns yet nothing has changed. More

Ron and Stan a great! ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the c ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the car. They always have my back and are very very helpful. More

At Jessup it seemed the dealer was just trying to make money off of me. I was honest what a mistake I told him my son was driving cross-country and he preceded to say he needed over 12 things done with hi money off of me. I was honest what a mistake I told him my son was driving cross-country and he preceded to say he needed over 12 things done with his 2017 Chevy Camaro. When you have that kind of vehicle one does not need that many things done. Plus, I had my mechanic look at it before I had service done. I guess it’s true dealerships do everything to make as much money as they can. But, the overall jist of it was really bad service especially for a disabled American veteran. He took off 100 bucks but that was nothing compared to the 2700 dollar bill. And he said I needed a belt that was another 250 bucks. Jessup Chevrolet aren’t high on my customer service satisfaction list. Thanks Rickey Bell More

Have been with Jessup for years--that is how great this dealership is!! Sean my service representative is professional, friendly and spot on with updates and follow up He makes it so easy!! Thank you S dealership is!! Sean my service representative is professional, friendly and spot on with updates and follow up He makes it so easy!! Thank you Sean!! More

Checked in right away, informed through the whole process. Mely Gil is an absolute pleasure to work with. process. Mely Gil is an absolute pleasure to work with. More

Sean Tisdale was my service writer. He was very professional and knowledgeable. Sean gave me timely updates on both of my vehicles that I brought in for service. One was my 1966 Pont He was very professional and knowledgeable. Sean gave me timely updates on both of my vehicles that I brought in for service. One was my 1966 Pontiac GTO and the other one was my 2016 Chevrolet Tahoe. It was a pleasure working with Sean, and look forward to working with him again. Gil Smith More

Sean was incredibly patient with me and dealing with some issues with our 2017 XT5. Ultimately everything that needed to be addressed was taken care of and I know Sean will do his best to take care of the ma issues with our 2017 XT5. Ultimately everything that needed to be addressed was taken care of and I know Sean will do his best to take care of the maintenance needed. He went beyond customer service to overwhelming Customer Satisfaction . Sean addressed my transportation needs with Uber car service to seeking advice From service manager Ron I order to hand me the keys to my XT5. I also have a new 2024 XT5 which I take in for service this month. Sean Tisdale is an asset to Jessup Cadillac. Thank you Mr Jessup and to Sean🙏👍 More

Excellent, service I will recommend this place to everyone,I 100% satisfied, thank very much everyone,I 100% satisfied, thank very much More