Jessup Auto Plaza - Service Center

Sean Ruben and Frank are great. All my vehicles' needs are serviced at Jessup Auto Plaza. All my vehicles' needs are serviced at Jessup Auto Plaza. More

Worst nightmare of my life! When I picked up my car after going in for what I thought would be a routine service (and paying over $600), I asked if anything else needed to be do When I picked up my car after going in for what I thought would be a routine service (and paying over $600), I asked if anything else needed to be done because I was driving from Palm Springs to LA the next day to see my cancer doctor. I was told that nothing else needed to be serviced. But when I got home, there was an email from Jessup saying my water pump - "NEEDS IMMEDIATE ATTENTION" that is, it needed to be replaced! AND the email also had a LONG list of other items that needed service - totaling over $1,000! THEN, the EMAIL STATED, "customer declined services"! How in the world could I have "declined (additional) services" when I was not told I needed them - even though I specifically asked several times if I needed more work done because I wanted to make sure I could drive my car safely to see my cancer doctor in LA!!! Even my wife asked them at Jessop if I needed more service to my car because of my doctor's appointment!! So, I called Jessup and the service guy told he he had CONFUSED my car with another customer's car!!! Then the Service Manager later called me and also admitted their mistake that my car had been confused with another customer's car. He then recommended that I "forgive" the service guy who did my work because, "he was new"!!! Well, my melanoma (skin cancer) would not "forgive me" if my car broke down on the way to LA for a cancer check-up and I'd miss my doctor's appointment!!! This is a shocking lack of professionalism, especially from such a large service center! THEN the service manager told me the water pump leak was "small" and I could drive the car safely - but not for long distances. REALLY? Which story is true? Do I need to give "immediate attention" to the water pump (as the Jessop email stated) - or is it a 'slow leak' - and does that make it safe to drive all the way to LA and back to my home in Palm Springs in the same day? So, I took my car to Mazda where my wife gets her car serviced and they had to recheck EVERYTHING because I wasn't sure if Jessup had actually done the $600-plus work that they had claimed they did (and I paid for) and if I really needed a new water pump because of THEIR confusion. Mazda then replaced the water pump and checked my entire car from top to bottom. If I had broken down on the freeway to LA, which is about a 4-hour drive in the morning during rush hour traffic (from my home one-way), it could have been a very dangerous situation if my water pump blew! Also, I am elderly which makes me a target for crime if I break down on the freeway. Or, if I break down, I could get in an accident on the freeway. Besides, breaking down on a freeway is dangerous no matter what. How amazing - my cancer did not kill me....but wow, I want to make sure my car is serviced correctly so it does not kill me! My wife ended up using her Mazda to drive me to LA for my doctor's appointment. Her car has over 200,000 miles but drives like new because of the exceptional service she receives from Mazda!!! Thank God for Mazda who serviced my car correctly and professionally! More

Service was excellent. Leo helped me. My big complaint was the time spent there. When I made the appointment I made sure to say all I wanted was an oil change and tire rota Leo helped me. My big complaint was the time spent there. When I made the appointment I made sure to say all I wanted was an oil change and tire rotations and that I would wait for the car. It was repeated when I showed up. It should not take 2 hours for a simple tire rotation and oil change. More

Excellent customer service. Very helpful. I was in and out and they were able to get the service done Very helpful. I was in and out and they were able to get the service done More

Sean was good to work with and the dealership was good as usual with the service to my vehicle and cleanliness of the place. usual with the service to my vehicle and cleanliness of the place. More

Quick service, friendly people, especially melissa my service advisor. Ill be back again for the next maintenance. service advisor. Ill be back again for the next maintenance. More

Had ceramic coating applied…. not a big deal… ordering accessories on the Cadillac app is not easy! not a big deal… ordering accessories on the Cadillac app is not easy! More

Always really great service! Answers all my questions and is always in constant communication. It is very much appreciated! Answers all my questions and is always in constant communication. It is very much appreciated! More

Awesome service department with friendly people and great service Advisor. Met Dan Jessup and he really exemplifies what a family owned business should be. service Advisor. Met Dan Jessup and he really exemplifies what a family owned business should be. More

Great service and they keep you updated. From moment you get there to the moment you leave From moment you get there to the moment you leave More