Jessup Auto Plaza - Service Center

It appeared the service department didn't understand the question/complication with the charging issue I am experiencing and they now need to take it to a higher level. question/complication with the charging issue I am experiencing and they now need to take it to a higher level. More

Excellent service and care. Cost was appropriate. Vehicle was ready when promised. Sean is an excellent service writer. Cost was appropriate. Vehicle was ready when promised. Sean is an excellent service writer. More

It’s always a pleasure working with Melissa Miller. She’s always on top of the game and keeps me updated. Thank you till next time She’s always on top of the game and keeps me updated. Thank you till next time More

Very slow. I arrived 20 minutes early and waited 40 minutes passed my scheduled time. Need more smiling faces, pump up the customer service. Thanks for the U I arrived 20 minutes early and waited 40 minutes passed my scheduled time. Need more smiling faces, pump up the customer service. Thanks for the Uber. More

Jessup is a nice dealership facility. Everyone in the service department and in the parts department are pros! Very good customer experience at this dealer. Everyone in the service department and in the parts department are pros! Very good customer experience at this dealer. More

As always, tech Supervisor Rich Rivas is superb in his expertise and knowledge of Cadillac technology. expertise and knowledge of Cadillac technology. More

Great service! !! The service tech (sorry, can’t remember his name) that was assigned to help me, did an outstanding job. Thanks!!! !! The service tech (sorry, can’t remember his name) that was assigned to help me, did an outstanding job. Thanks!!! More

I bought my vehicle with a defect and took it in several months later. Dropped off my vehicle and took 6 hours for the tech to even look at my car! They ended up not having the part. I was advised, “for my months later. Dropped off my vehicle and took 6 hours for the tech to even look at my car! They ended up not having the part. I was advised, “for my convenience”, to take my car elsewhere, closer to home. I went to Dutton and they took care of me right away. Sad since I bought 2 vehicles from this dealer within a 6 month time frame and was getting ready to purchase a 3rd. Was hoping they would try to keep my business. Would have been happy with a loaner until the part came in but warranty wouldn’t have covered it. As a courtesy, I feel like the dealer should have tried harder considering I bought the vehicle with this problem. More

Great service and great staff, everyone of the staff members were very polite and professional. members were very polite and professional. More

Service Department always delivers. They under promise and over deliver. I'm always satisfied when I bring my vehicle in for service at Jessup. They under promise and over deliver. I'm always satisfied when I bring my vehicle in for service at Jessup. More