Jessup Auto Plaza - Service Center

They charged me for a diagnostic and didn’t even ask me if I would approve it or anything. They just did it and then expected me to pay money. then wouldn’t let me have my car until I gave them $190 for a if I would approve it or anything. They just did it and then expected me to pay money. then wouldn’t let me have my car until I gave them $190 for a diagnostic that I didn’t approve!!!!! More

Brandi took care of me from A to Z she vas very attentive , explaining any questions or doubts I had . She always makes me feel I’m at home and she’s one of many reasons why I always come back to Jessup ! , explaining any questions or doubts I had . She always makes me feel I’m at home and she’s one of many reasons why I always come back to Jessup ! Brandi thank you so much for all your effort your patience and experience ! Great woman ! More

Stan is an asset to your dealership. He is very customer oriented. He took good care of me. He is very customer oriented. He took good care of me. More

The app said 30- 1hr max on waiting . Took 4hrs. When I got there they told me 2hrs.. it actually took 4hrs. I was there from 8:30am-11:30am .. had I known I would have just gone for co Took 4hrs. When I got there they told me 2hrs.. it actually took 4hrs. I was there from 8:30am-11:30am .. had I known I would have just gone for coffee to kill time! More

It’s almost a pleasure to bring in a vehicle for service at Jessup, it’s so well handled. Yes, it’s actually a necessity, of course, but one that’s always well taken care of by a very competent service staf at Jessup, it’s so well handled. Yes, it’s actually a necessity, of course, but one that’s always well taken care of by a very competent service staff, from service desk to garage and back again. And, the valet travel service Jessup provides through Lyft and Uber makes it easy to accommodate in almost any circumstance. That, and the reasonable service rates, especially for regular service checks, means my primary vehicle has lasted far longer than I ever expected, and, frankly, I would likely stick with GMC in any case just to accommodate continuing service with Jessup. More

Melissa goes out of her way to keep me updated on the status of my repairs and when my vehicle would be ready for pick-up. Greatful to work with people like her. status of my repairs and when my vehicle would be ready for pick-up. Greatful to work with people like her. More

Bad communication about price of repairs! Quotes over the phone were way out of line! Quotes over the phone were way out of line! More

Trustworthy and far beyond competent. The best service. Usually on time or ready before promised. The best service. Usually on time or ready before promised. More

Jessup made his scheduling process easy. I got there and they checked me in on time. They had my car ready within a couple of hours. It was hasslefree. I got there and they checked me in on time. They had my car ready within a couple of hours. It was hasslefree. More