Jessup Auto Plaza - Service Center

Sales reps, and finance department are sensational. However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment for Dec 2nd 2024 for work to be done to my truck. Upon arrival I was treated poorly by Sergio. Used ill tone with me. I felt very uncomfortable. Work was done room 5 hours approximately and when I was called my truck was ready I went to pick up and was met by mechanic. Told him I was not happy with work done and I no longer wanted the bed liner because it hadn’t been properly installed. I have pictures to provide. I lost one whole day of work just trying to get my money back for parts and I even had to pay labour twice. I was mistreated by Sergio and Erick. The worst customer service skills ever. My needs were not met and I was not a priority to them. A customer was given priority even though my situation had not been resolved. I have never felt so discriminated before. I am seriously considering a law suit. I really hope someone reads this and reaches out to me and these employees are reprimanded for such awful and inhumane behavior. This establishment needs to train better. More

i had no appointment this was a emergency visit every one was friendly and Helpfull was friendly and Helpfull More

Love this family owned place. They are straight up and congrats work. Suggest things they find may need attention and explain why needed. Thoughtful and caring. 10 🌟 They are straight up and congrats work. Suggest things they find may need attention and explain why needed. Thoughtful and caring. 10 🌟 More

Great customer service, great listening. I will definitely return for service when I am in town. I will definitely return for service when I am in town. More

David Anderson was very thoughtful and helpful, especially as a new employee. However, I did not get a follow up call on status of vehicle and what additional care and expenses until 455 PM. Thank especially as a new employee. However, I did not get a follow up call on status of vehicle and what additional care and expenses until 455 PM. Thankfully, able to discuss and purchase new 5 years warranty which was second reason for visit to Jessup from the Chevrolet side at 530 after return to Jessup, which still had finance manager on duty. More

Jessup service department is always very professional and accommodating. The dealership itself is always well-maintained and staffed. accommodating. The dealership itself is always well-maintained and staffed. More

The service department is very chaotic…misdiagnosed our vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 More

They got me right in and ubered me home …. 6 hours later….BOOM DONE !! Incredible 6 hours later….BOOM DONE !! Incredible More

He was very helpfully. I had trouble reaching the service department by phone. Tried for three days and never got through. I called Dave’s cell and responded that day The I had trouble reaching the service department by phone. Tried for three days and never got through. I called Dave’s cell and responded that day The phone system is not capable of handling the volume More

Very dishonest service department! !! I needed 2 tire sensors and was told 200 each including labor. When I picked up 8 hours later, it was 670.00!!! When I asked about why they just !! I needed 2 tire sensors and was told 200 each including labor. When I picked up 8 hours later, it was 670.00!!! When I asked about why they just lied and said it was the cost. I will never go back. I did speak with a manager and fixed it but still.... Another time I was quoted a price on something else, that was 1700.00 I got it done at a gas station for 200.00!!! Never again. Omg, the uber was Horrible too, filthy cars and unkempt men...one kept saying cus words. More