Jessup Auto Plaza - Service Center

From the moment I arrived I was treated very well. Daniel explained everything and kept me updated throughout my repair. In this day and age of non existent customer service it’s nice to know it does Daniel explained everything and kept me updated throughout my repair. In this day and age of non existent customer service it’s nice to know it does exist at your dealership. More

I think over 2 hours for an oil change, with an appointment scheduled, was a little long. Also, not a fan of the 3% added for using a credit card is not a good practice. appointment scheduled, was a little long. Also, not a fan of the 3% added for using a credit card is not a good practice. More

I feel confident that they “know” my XLR-V and its requirements. The staff is almost always pleasant & professional. The service charges are usually competitive. And this time, I didn’t have an app requirements. The staff is almost always pleasant & professional. The service charges are usually competitive. And this time, I didn’t have an appointment, but they were able to service the car that same day, I’m not sure who it was that handled my transaction. Maybe Perez or Rivas? But, he was courteous & thorough. I think he might be new. In the past my advisor has been Sean Tisdale & he’s usually excellent. More

Sales reps, and finance department are sensational. However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment for Dec 2nd 2024 for work to be done to my truck. Upon arrival I was treated poorly by Sergio. Used ill tone with me. I felt very uncomfortable. Work was done room 5 hours approximately and when I was called my truck was ready I went to pick up and was met by mechanic. Told him I was not happy with work done and I no longer wanted the bed liner because it hadn’t been properly installed. I have pictures to provide. I lost one whole day of work just trying to get my money back for parts and I even had to pay labour twice. I was mistreated by Sergio and Erick. The worst customer service skills ever. My needs were not met and I was not a priority to them. A customer was given priority even though my situation had not been resolved. I have never felt so discriminated before. I am seriously considering a law suit. I really hope someone reads this and reaches out to me and these employees are reprimanded for such awful and inhumane behavior. This establishment needs to train better. More

i had no appointment this was a emergency visit every one was friendly and Helpfull was friendly and Helpfull More

Love this family owned place. They are straight up and congrats work. Suggest things they find may need attention and explain why needed. Thoughtful and caring. 10 🌟 They are straight up and congrats work. Suggest things they find may need attention and explain why needed. Thoughtful and caring. 10 🌟 More

Great customer service, great listening. I will definitely return for service when I am in town. I will definitely return for service when I am in town. More

David Anderson was very thoughtful and helpful, especially as a new employee. However, I did not get a follow up call on status of vehicle and what additional care and expenses until 455 PM. Thank especially as a new employee. However, I did not get a follow up call on status of vehicle and what additional care and expenses until 455 PM. Thankfully, able to discuss and purchase new 5 years warranty which was second reason for visit to Jessup from the Chevrolet side at 530 after return to Jessup, which still had finance manager on duty. More

Jessup service department is always very professional and accommodating. The dealership itself is always well-maintained and staffed. accommodating. The dealership itself is always well-maintained and staffed. More

The service department is very chaotic…misdiagnosed our vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 More