Jessup Auto Plaza - Service Center

Good service waiting room is very big. Nice people . Very busy but that shows they make the biggest part of their money in services Nice people . Very busy but that shows they make the biggest part of their money in services More

I contacted Jessup for my 1961 corvette. They were welcoming and professional AND what really set them apart in my experience was the high level of communication (back and forth) as they be They were welcoming and professional AND what really set them apart in my experience was the high level of communication (back and forth) as they began working on this old car. Pictures from the mechanic with explanations of the why behind their recommendations was great. Melissa, my service coordinator made sure we were aligned prior to any cost-incurring work. When it came time to pick up the car, they had cleaned it and ensure it was ready to go. I am very happy with the work and my experience and recommend them. More

Didn’t have an appointment and was seen same day! Very friendly staff. Will definitely come back Very friendly staff. Will definitely come back More

I was very happy with my apt for a oil change , service was great from start to finish, It was 100 out that day , I as going to walk a few blocks to a casino and wast some time while waiting, a sales man was great from start to finish, It was 100 out that day , I as going to walk a few blocks to a casino and wast some time while waiting, a sales man said no I will give you a ride to it it’s just to hot out , that was very nice. More

I trust their employees 100% Service department, body shop and sales. Love the rides back home while work is completed. Pricing of oil change should come down to $65.00 shop and sales. Love the rides back home while work is completed. Pricing of oil change should come down to $65.00 More

Both Daniel Mejia, in the Service Department, and Jose Granillo, in the Parts Department, provided me with excellent service and kept me informed throughout the entire repair process. Granillo, in the Parts Department, provided me with excellent service and kept me informed throughout the entire repair process. More

Frank is efficient and effective. A solid and professional performer who demonstrates care and commitment. A solid and professional performer who demonstrates care and commitment. More

It was good as usual thank you why do I have to write instead of just leaving stars or numbers. That is more annoying than taking my car in. instead of just leaving stars or numbers. That is more annoying than taking my car in. More

I had a very disappointing experience with the service department. The service advisor assigned to me never contacted me with any updates regarding my vehicle. I initially dropped it off for an oi service department. The service advisor assigned to me never contacted me with any updates regarding my vehicle. I initially dropped it off for an oil change and requested a brake inspection, but it ended up taking four days to get my vehicle back. Throughout that time, I never received any communication and had to call three separate times just to get an update—otherwise, I would have had no idea what was going on. The customer service was extremely poor. There was no effort to assist customers, and the staff lacked basic courtesy, such as greeting customers with a smile. The lack of communication and professionalism is concerning, and unfortunately, I have to return for further service, leaving me worried about how long it will take next time. This experience was frustrating and disappointing, and I hope management takes steps to improve their customer service and communication. More

You can tell that Jessup has a deep and lasting footprint in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visit in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visitors are welcomed. I’m so happy to be a client! More