Jessup Auto Plaza - Service Center

Best customer service in a long time, Anthony did a great job taking care of me and my truck. job taking care of me and my truck. More

The Staff was friendly, on time and knowledgeable. My auto issue was resolved during my service visit. My truck was returned quickly and my information was entered correctly. David did a great job! My auto issue was resolved during my service visit. My truck was returned quickly and my information was entered correctly. David did a great job! More

Nice waiting area with wi-fi where you can relax and wait for your car to be serviced. for your car to be serviced. More

Jessup is were I bought my car and trust the good people who service it. who service it. More

Professional, efficient and courteous service is always my experience with Jessup. I’ve been using their services for 5 years and plan to continue. my experience with Jessup. I’ve been using their services for 5 years and plan to continue. More

Frank was great too, really appreciate his assistance. Repair is beautiful and the paint match is superb. Repair is beautiful and the paint match is superb. More

From the moment I arrived I was treated very well. Daniel explained everything and kept me updated throughout my repair. In this day and age of non existent customer service it’s nice to know it does Daniel explained everything and kept me updated throughout my repair. In this day and age of non existent customer service it’s nice to know it does exist at your dealership. More

I think over 2 hours for an oil change, with an appointment scheduled, was a little long. Also, not a fan of the 3% added for using a credit card is not a good practice. appointment scheduled, was a little long. Also, not a fan of the 3% added for using a credit card is not a good practice. More

I feel confident that they “know” my XLR-V and its requirements. The staff is almost always pleasant & professional. The service charges are usually competitive. And this time, I didn’t have an app requirements. The staff is almost always pleasant & professional. The service charges are usually competitive. And this time, I didn’t have an appointment, but they were able to service the car that same day, I’m not sure who it was that handled my transaction. Maybe Perez or Rivas? But, he was courteous & thorough. I think he might be new. In the past my advisor has been Sean Tisdale & he’s usually excellent. More

Sales reps, and finance department are sensational. However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment for Dec 2nd 2024 for work to be done to my truck. Upon arrival I was treated poorly by Sergio. Used ill tone with me. I felt very uncomfortable. Work was done room 5 hours approximately and when I was called my truck was ready I went to pick up and was met by mechanic. Told him I was not happy with work done and I no longer wanted the bed liner because it hadn’t been properly installed. I have pictures to provide. I lost one whole day of work just trying to get my money back for parts and I even had to pay labour twice. I was mistreated by Sergio and Erick. The worst customer service skills ever. My needs were not met and I was not a priority to them. A customer was given priority even though my situation had not been resolved. I have never felt so discriminated before. I am seriously considering a law suit. I really hope someone reads this and reaches out to me and these employees are reprimanded for such awful and inhumane behavior. This establishment needs to train better. More