Jessup Auto Plaza - Service Center

I have used Jessup for 13 years and never had a complaint. Melly goes the extra mile to make sure that everything is done to perfection. Customer service at its best! complaint. Melly goes the extra mile to make sure that everything is done to perfection. Customer service at its best! More

Mely was great. Its been three plus weeks and im still waiting to hear back about parts that where supposed to be ordered to fix my window and door lock on my front Its been three plus weeks and im still waiting to hear back about parts that where supposed to be ordered to fix my window and door lock on my front passenger side door. Hoping to get it fixed sooner rather than later. More

Good friend of Steve Moore, and Sean Tisdale is my favorite service associate for some time. favorite service associate for some time. More

Good communication and work fixing bumper, grill and the fender in a very timely fashion fender in a very timely fashion More

I don't need to get my car serviced very often but Jessup has been consistently good and staff is nice. has been consistently good and staff is nice. More

Quick in and out. Sergio was very thorough and pleasant. Work was completed quickly and efficiently. Sergio was very thorough and pleasant. Work was completed quickly and efficiently. More

Brandie gave excellent service and went out of her way to make sure I was taken care of. However, someone else's keys were left in my car and it was obvious that the porters were not on point--maybe underst make sure I was taken care of. However, someone else's keys were left in my car and it was obvious that the porters were not on point--maybe understaffed that day. I did have to leave my car overnight which I did not expect. More

Service was excellent took care of the situation. Thank you Daniel Will come back again. Thank you Daniel Will come back again. More

Very nice staff and timely service. That we’re able to squeeze me in right before my 1yr deadline for free first service. I really appreciated it. That we’re able to squeeze me in right before my 1yr deadline for free first service. I really appreciated it. More

Confusion when I arrived at the service area. I had to wait 30 mins for a service rep. They were so apologetic for the slow service that I can't give them anything but 5 stars. Everyone can ma I had to wait 30 mins for a service rep. They were so apologetic for the slow service that I can't give them anything but 5 stars. Everyone can make a mistake. To me the definition of customer service is when a company steps up and admits they made a mistake and makes sure all is taken care of from that point forward. Jessup did just that. More