Jessup Auto Plaza - Service Center

Tires not properly inflated and warranty computer recall not completed as well. Appointment too long not completed as well. Appointment too long More

Service was great. As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! More

Sean was good but long wait times for service affect overall experience at dealership. Please review as customers time is valuable overall experience at dealership. Please review as customers time is valuable More

While I have no complaints about the work that was done, I found the check-in/check-out process laboriously slow and cumbersome. Several payment terminals were not functioning, a printer was broken so only I found the check-in/check-out process laboriously slow and cumbersome. Several payment terminals were not functioning, a printer was broken so only one was servicing the entire department and, while Daniel was very personable, he seemed to still be in training which compounded the time required to deal with all the paperwork. There had to be a way to expedite your systems. More

My appointment was at 7:30am. I waited at Dealership until past 10:30am for an oil change? Ridiculous. Then service advisor kept trying to up-sale me! I asked for new battery for I waited at Dealership until past 10:30am for an oil change? Ridiculous. Then service advisor kept trying to up-sale me! I asked for new battery for my remote, couldn't remember that but wanted to keep selling me more services without listening to what I wanted. Inconvenient. My car sat for 2 hours before they even moved it to service bay. More

Brought my vehicle in for an oil change and to diagnose a few problems, ended up without my truck for two days few problems, ended up without my truck for two days More

Very happy with my service advisor Sean T. and the work done by the service department. and the work done by the service department. More

First of all it is very difficult to use this site to review. Had to reset a password since I didn't know the last one I used on this site. To recap previous review: Service is slow and hard to get i review. Had to reset a password since I didn't know the last one I used on this site. To recap previous review: Service is slow and hard to get info about when you can pick up the car. Ridiculously expensive. Parts are hard to come by and often out of common parts you should have. Service techs don't investigate a fix enough and just tell the rep it's not reparable without new parts which cost a ton. I didn't wait assuming it would take twice as long as what is quoted--my previous experience. Your charging to use a credit card absolutely sucks! More

Very prompt and called to report when my car was finished. Thank you for the ride home! finished. Thank you for the ride home! More

Antonio did a good job of taking care of YOUR systemic problem of not linking parts to service. You, Jessup need to do better ! problem of not linking parts to service. You, Jessup need to do better ! More