Jessup Auto Plaza

I cannot believe how fortunate I was to have connected with Carlos Rodriguez at Jessup Auto Plaza. From the moment I dialed their number and heard his voice on the other end, I knew I was in for something with Carlos Rodriguez at Jessup Auto Plaza. From the moment I dialed their number and heard his voice on the other end, I knew I was in for something special. Carlos exudes a level of professionalism and genuine care that is truly unparalleled in the car-buying experience. Even though the Buick I had my heart set on wasn't in stock initially, Carlos took the time to note my preferences and promised to keep an eye out. True to his word, he called me a few weeks later with the exciting news that he had just received the perfect match. The test drive was a revelation. Carlos didn't just hand me the keys and stay quiet in the passenger seat like I've experienced elsewhere. Instead, he took the time to showcase every remarkable feature the Buick had to offer, leaving me utterly impressed. Closing the deal was an absolute breeze, thanks to Carlos' expert guidance and transparent approach. He left no stone unturned, meticulously going over every detail from driving dynamics to cutting-edge safety features, and even delving into the realm of infotainment. It was abundantly clear that Carlos wasn't just interested in making a sale, but in ensuring that I felt completely confident and informed about my new purchase. What truly sets Carlos apart, though, is the genuine care he extends beyond the transaction. A few days after I drove off the lot, he reached out to check on how I was enjoying my new ride and offered his assistance with any questions that might arise. That level of follow-up and dedication is something I've never encountered before in the world of car sales. This was my inaugural experience with Jessup Auto Plaza, and I must say, I am absolutely blown away. Carlos Rodriguez is the embodiment of what an auto sales professional should be - knowledgeable, courteous, and a true asset to this dealership. Thank you, Carlos, for turning what can often be a stressful process into an unforgettable and enjoyable journey. You've gained a customer for life! More

Fast service, comfortable waiting room, clean bathrooms, and friendly staff, Melissa and Stan were especially helpful. and friendly staff, Melissa and Stan were especially helpful. More

had my truck in for service and Brandi was able to get me all taken care of. all taken care of. More

Very helpful, knowledgeable and honest. Great product knowledge and kept us informed through the entire process. Great product knowledge and kept us informed through the entire process. More

Nelson is by far the best. He goes above and beyond to make sure that his clients are happy. My husband I will continue to go to him for years to come. We will follow him anywh He goes above and beyond to make sure that his clients are happy. My husband I will continue to go to him for years to come. We will follow him anywhere. I have always hated buying a car and he completely changed how i view dealerships and the car car buying experience. He was fast, knowledgeable and caring. I suggest everyone and anyone come and see Nelson! More

Beautiful facility, very nice people and our salesman Nelson was great! We will be recommending them to our friends. Nelson was great! We will be recommending them to our friends. More

Terrible customer service not helpful or honest take your business someplace else you'll be glad you did! business someplace else you'll be glad you did! More

My car was towed in wit a over heating problem. They said the water pump had a leak. I had just had my thermostate replaced at Davies Auto and it was still overheating. Jessup told me i needed to c They said the water pump had a leak. I had just had my thermostate replaced at Davies Auto and it was still overheating. Jessup told me i needed to change the water pump. $1600.00 later. I left with my car to have to have it towed again it was still overheating. I came back to jessup and received a 7,000.00 estimate for a problem that my car has a recall for and nobody said anything. I ave been towed 4 times total back home for overheating. I went to autozone and put my car on the scanner and it said my turbo charger yad a problem which would cause the over heating. Im stuck with no car now and unable to afford repairs. They never said anything about my turbo charger not working. I paid 260.00 for the diagnostic service. I was towed in for overheating problems. The said i brought my car in because the pump was leaking. That was not true. I need the over heating problem fixed. Its not fixed More

Nelson is the best! This is our second vehicle purchase through Nelson and he has been so great with knowing our budget and getting the deal to stay within our budget. Y This is our second vehicle purchase through Nelson and he has been so great with knowing our budget and getting the deal to stay within our budget. Years have passed and he remembered my dream car and made the deal happen so I could finally get my dream car. Nelson made it all happen within the day, very easy process, and I’m so excited for my new Cadillac. Thank you to Nelson, and the team at Jessup. More

Poor customer service. I didn’t get timely responses from the sales manager nor the courtesy to follow up with me after selling the vehicle that I was interested in. I was I didn’t get timely responses from the sales manager nor the courtesy to follow up with me after selling the vehicle that I was interested in. I was very disappointed with the way they conducted business with me. More