Jessup Auto Plaza

They charged me for a diagnostic and didn’t even ask me if I would approve it or anything. They just did it and then expected me to pay money. then wouldn’t let me have my car until I gave them $190 for a if I would approve it or anything. They just did it and then expected me to pay money. then wouldn’t let me have my car until I gave them $190 for a diagnostic that I didn’t approve!!!!! More

It’s almost a pleasure to bring in a vehicle for service at Jessup, it’s so well handled. Yes, it’s actually a necessity, of course, but one that’s always well taken care of by a very competent service staf at Jessup, it’s so well handled. Yes, it’s actually a necessity, of course, but one that’s always well taken care of by a very competent service staff, from service desk to garage and back again. And, the valet travel service Jessup provides through Lyft and Uber makes it easy to accommodate in almost any circumstance. That, and the reasonable service rates, especially for regular service checks, means my primary vehicle has lasted far longer than I ever expected, and, frankly, I would likely stick with GMC in any case just to accommodate continuing service with Jessup. More

The app said 30- 1hr max on waiting . Took 4hrs. When I got there they told me 2hrs.. it actually took 4hrs. I was there from 8:30am-11:30am .. had I known I would have just gone for co Took 4hrs. When I got there they told me 2hrs.. it actually took 4hrs. I was there from 8:30am-11:30am .. had I known I would have just gone for coffee to kill time! More

My experience was the best, second time I have purchased a vehicle here and Mario has always done an excellent job. Thank you, it was a pleasure. a vehicle here and Mario has always done an excellent job. Thank you, it was a pleasure. More

I recently purchased a 2025 Cadillac XT5. I was very happy with my old 2018 XT5 but I wanted a new one. David Anderson was great, very helpful, cheerful and easy to work with on details and q I was very happy with my old 2018 XT5 but I wanted a new one. David Anderson was great, very helpful, cheerful and easy to work with on details and questions about the new car. It has been a pleasure to deal with your people and your dealership. More

My experience with this dealership was nothing but positive. Eduardo was nice, polite, helpful, and attentive as well as Richard. positive. Eduardo was nice, polite, helpful, and attentive as well as Richard. More

Excellent customer service. I feel comfortable purchasing with this dealership. I will continue to buy with them. I feel comfortable purchasing with this dealership. I will continue to buy with them. More

It was a amazing everything was done over the phone! Abraham and Mo were very polite and professional! Thank you guys!! Abraham and Mo were very polite and professional! Thank you guys!! More

I recently had the pleasure of interacting with Jessup Auto Plaza, and I cannot say enough about the exceptional customer service I received. From the moment I entered the dealership, I was treated with t Auto Plaza, and I cannot say enough about the exceptional customer service I received. From the moment I entered the dealership, I was treated with the utmost respect, care, and professionalism. The team at Jessup Auto Plaza went above and beyond to ensure that my needs were met. The team was willingness to go the extra mile. They took the time to understand my situation and provided thoughtful, personalized solutions that exceeded my expectations. What truly stood out was Mario's customer service and particularly making sure our son (9) felt included and part of the process. This level of attention to detail and dedication to customer satisfaction is rare and greatly appreciated. More

Conducted entire purchase without setting foot on the lot. Team was extremely helpful no games lot. Team was extremely helpful no games More