Jessup Auto Plaza

I came in without an appointment as a tire was losing pressure. Sean discovered a large puncture and replaced the tire immediately. This might not sound like much but I had another tire blow out of me pressure. Sean discovered a large puncture and replaced the tire immediately. This might not sound like much but I had another tire blow out of me some months back (a lot of construction in my neighborhood) and it took all day - as in six hours - to get a new tire for my Lyriq. This time it was immediate. More

The Sales and financial departments are awesome but their auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides himself on. The service people are also sloppy in the quality of work they provided such as Uber drivers being sent to wrong addresses when they scheduled pick ups, vehicles not being cleaned properly and left in the same condition as when brought in, such as muddy footprints being left on the step guard's outside the vehicle and inside the driver’s and passenger flooring, as well as fingerprints being left on the drivers and passenger doors. Also lacking in communication skills on important details about informing you about the update on the service going into a weekend when their service department is closed and they still have your vehicle. I’m very dissatisfied especially when I’ve been proactive in my communication through every appointment and have politely communicated my concerns yet nothing has changed. More

Ron and Stan a great! ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the c ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the car. They always have my back and are very very helpful. More

Abraham was excellent in helping me choose a new Chevy Equinox and explaining how some features work which were a change from my previous vehicle. It was a very good experience I have used the service t Equinox and explaining how some features work which were a change from my previous vehicle. It was a very good experience I have used the service team for 14 years have have always been highly satisfied. More

At Jessup it seemed the dealer was just trying to make money off of me. I was honest what a mistake I told him my son was driving cross-country and he preceded to say he needed over 12 things done with hi money off of me. I was honest what a mistake I told him my son was driving cross-country and he preceded to say he needed over 12 things done with his 2017 Chevy Camaro. When you have that kind of vehicle one does not need that many things done. Plus, I had my mechanic look at it before I had service done. I guess it’s true dealerships do everything to make as much money as they can. But, the overall jist of it was really bad service especially for a disabled American veteran. He took off 100 bucks but that was nothing compared to the 2700 dollar bill. And he said I needed a belt that was another 250 bucks. Jessup Chevrolet aren’t high on my customer service satisfaction list. Thanks Rickey Bell More

Have been with Jessup for years--that is how great this dealership is!! Sean my service representative is professional, friendly and spot on with updates and follow up He makes it so easy!! Thank you S dealership is!! Sean my service representative is professional, friendly and spot on with updates and follow up He makes it so easy!! Thank you Sean!! More

I have been waiting over 2 months to get my car fixed and still haven’t got it fixed. Very frustrating still haven’t got it fixed. Very frustrating More

Sean Tisdale is outstanding. He keeps me informed on the progress of the service and makes sure everything is done correctly and timely. He keeps me informed on the progress of the service and makes sure everything is done correctly and timely. More

David Frizzell was a pleasure to work with and he found me the perfect car. From start to finish the whole experience was seamless. The car delivery was exceptional and the financing portion was so quick a me the perfect car. From start to finish the whole experience was seamless. The car delivery was exceptional and the financing portion was so quick and easy! More

Steve more is the best he always looks out for the best for his customers for his customers More