Jessup Auto Plaza

When I called for an appointment for an oil change, I also requested that the technician drive my car for an opinion on how hard it is to steer. They said “absolutely”. But when I arrived Melly said I’d also requested that the technician drive my car for an opinion on how hard it is to steer. They said “absolutely”. But when I arrived Melly said I’d have to leave my car 2-3 days as they have limited technicians to run a diagnostic on the steering. WTH??? Jessup replaced the power steering in January 2024 and the steering isn’t great. I could have chosen a much cheaper place for the oil change!!! More

Excellent customer service! I purchased a truck sight unseen and had it delivered. They were very timely in handling all of the arrangements. When I recieved the truck there wer I purchased a truck sight unseen and had it delivered. They were very timely in handling all of the arrangements. When I recieved the truck there were some small things I was not aware of, I notified them and they did everything they could to make it right. I would give them my business again! More

From the initial contact, the follow-up dealing with our insurance company, Amanda proved exceptionally professional, kind, patient and super knowledgeable. We ended up paying some out of pocket to repair insurance company, Amanda proved exceptionally professional, kind, patient and super knowledgeable. We ended up paying some out of pocket to repair some other small dings so that the outcome of the body repair was like a Concours car! Since you only offer "Very Good" as responses below- we would like to say that Amanda's work and how she represented Jessup was exceptional, truly. More

Everyone I was encountered was very professional and helpful. I’m very happy with my purchase. helpful. I’m very happy with my purchase. More

Great and efficient service. Frank the adjuster was receptive to my issues and had my repair completed in less than a week. He was organized, considered my financial issues, an Frank the adjuster was receptive to my issues and had my repair completed in less than a week. He was organized, considered my financial issues, and overall, was very professional and approachable to work with. He even provided a small bottle of touch up pant for future scrapes/issues! And the truck was returned washed and detailed! Thanks! More

John and David made it a very easy Lease, did everything from home, just came in to pick up vehicle! from home, just came in to pick up vehicle! More

All around good place - Its the only place I take my truck, cant say enough about Sean great guy great service. truck, cant say enough about Sean great guy great service. More

Did not see Brandi. But Sergio was great. Patient and efficient and thorough. Jessups did a good job getting my air to work and always have done good work. But Sergio was great. Patient and efficient and thorough. Jessups did a good job getting my air to work and always have done good work. More

Jessup is an authorized SAAV repair location. So, I rely on them for servicing my 2004 Saab. They always do a reasonable job. The problems this time were several: 1. I booked an appointment an So, I rely on them for servicing my 2004 Saab. They always do a reasonable job. The problems this time were several: 1. I booked an appointment and showed up on time, first thing in the morning, only to be told the car wouldnt be looked at until the next day. 2. I was contacted late the next day regarding the problem. I approved the work and the part was ordered, but late the next day I was informed the wrong part was sent, delaying the starting of the repair. 3. Stan knew we were leaving town, having delayed our departure a day when we knew the work would be delayed a day. However, there was no guarantee the work would be completed. 4. Stan said that they would alert me when the work was done and I could pay with a credit card. The car would then be delivered to my home garage, in Palm Springs. I was informed that the work was completed, but it took 3 weeks and several phone calls to get the credit card charged and then the car delivered. Stan was always great and very attentive. I can only assume he is very, very busy and there is no system to help out. I did e-mail the Service Manager to alert him to the problem. I never received a response, but assumed he was able to encourage the completion of the billing and delivery. The car is now in the garage, confirmed. I haven't driven the car to know that the car is fully functional but assume that it is. This is not the first time that I have brought in the SAAB, only to be told after checking in that there was no technician available. It would be useful to me to be contacted prior to arrival that there would be a delay in service. I still highly recommend JESSUP for their SAAB maintenance expertise. More

Had a great experience with them. They were very helpful and professional. Highly recommend using them. They were very helpful and professional. Highly recommend using them. More