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Jessup Auto Plaza
Cathedral City, CA
1,306 Reviews
When you arrive at the Jessup Auto Plaza service department, you will find the accommodations clean and well-lit. We have a nice customer lounge with T.V., complimentary Wi-Fi internet, Starbucks coffee, pastries and other creature comforts.
Jessup Auto Plaza has 44 Service Bays to ensure we can meet your needs in a timely manner. Our service technicians are ASE and GM certified. We have 2 GM World Class technicians and several GM Master techs so we can service or repair your vehicle to factory standards.
For larger repairs, the Jessup Auto Plaza Body Shop is state-of-the-art. We have all the high-tech tools and we use only genuine GM Parts. Our GM Master techs and GM World Class technicians can restore your vehicle to "like it never happened" condition, and our work is guaranteed for as long as you own your vehicle. Your vehicle safety and performance is nothing to gamble on. Bring it to Jessup Auto Plaza and rest assured your work order will be completed to factory standards. We work with all major insurance companies and we will take care of the details to get you back on the road.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,306 reviews
January 30, 2025
Service was great. As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! More
by jmacdona26
Verified CustomerEmployees Worked With
January 30, 2025
Sean was good but long wait times for service affect overall experience at dealership. Please review as customers time is valuable overall experience at dealership. Please review as customers time is valuable More
by REWJDW
Employees Worked With
January 29, 2025
While I have no complaints about the work that was done, I found the check-in/check-out process laboriously slow and cumbersome. Several payment terminals were not functioning, a printer was broken so only I found the check-in/check-out process laboriously slow and cumbersome. Several payment terminals were not functioning, a printer was broken so only one was servicing the entire department and, while Daniel was very personable, he seemed to still be in training which compounded the time required to deal with all the paperwork. There had to be a way to expedite your systems. More
by pegasusinteriors
Employees Worked With
January 29, 2025
My appointment was at 7:30am. I waited at Dealership until past 10:30am for an oil change? Ridiculous. Then service advisor kept trying to up-sale me! I asked for new battery for I waited at Dealership until past 10:30am for an oil change? Ridiculous. Then service advisor kept trying to up-sale me! I asked for new battery for my remote, couldn't remember that but wanted to keep selling me more services without listening to what I wanted. Inconvenient. My car sat for 2 hours before they even moved it to service bay. More
by caryngates
Employees Worked With
Not listed
January 29, 2025
Nelson did a wonderful job setting everything up and making it such an easy transaction. Great guy. Very knowledgeable. Would buy from him anytime. making it such an easy transaction. Great guy. Very knowledgeable. Would buy from him anytime. More
by danwsandy
January 29, 2025
Very happy with my service advisor Sean T. and the work done by the service department. and the work done by the service department. More
by Shell
January 29, 2025
First of all it is very difficult to use this site to review. Had to reset a password since I didn't know the last one I used on this site. To recap previous review: Service is slow and hard to get i review. Had to reset a password since I didn't know the last one I used on this site. To recap previous review: Service is slow and hard to get info about when you can pick up the car. Ridiculously expensive. Parts are hard to come by and often out of common parts you should have. Service techs don't investigate a fix enough and just tell the rep it's not reparable without new parts which cost a ton. I didn't wait assuming it would take twice as long as what is quoted--my previous experience. Your charging to use a credit card absolutely sucks! More
by donrfisher
Employees Worked With
January 28, 2025
Very prompt and called to report when my car was finished. Thank you for the ride home! finished. Thank you for the ride home! More
by TONILVICTOR
Employees Worked With
