Jessup Auto Plaza

Sales reps, and finance department are sensational. However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment However parts and maintenance was the worst expierence ever. Was mistreated and lost two days of work because of this situation. I had an appointment for Dec 2nd 2024 for work to be done to my truck. Upon arrival I was treated poorly by Sergio. Used ill tone with me. I felt very uncomfortable. Work was done room 5 hours approximately and when I was called my truck was ready I went to pick up and was met by mechanic. Told him I was not happy with work done and I no longer wanted the bed liner because it hadn’t been properly installed. I have pictures to provide. I lost one whole day of work just trying to get my money back for parts and I even had to pay labour twice. I was mistreated by Sergio and Erick. The worst customer service skills ever. My needs were not met and I was not a priority to them. A customer was given priority even though my situation had not been resolved. I have never felt so discriminated before. I am seriously considering a law suit. I really hope someone reads this and reaches out to me and these employees are reprimanded for such awful and inhumane behavior. This establishment needs to train better. More

i had no appointment this was a emergency visit every one was friendly and Helpfull was friendly and Helpfull More

Love this family owned place. They are straight up and congrats work. Suggest things they find may need attention and explain why needed. Thoughtful and caring. 10 🌟 They are straight up and congrats work. Suggest things they find may need attention and explain why needed. Thoughtful and caring. 10 🌟 More

Buying at Jessup was the best car buying experience I have ever had. Kayla, Carlos, Richard, and David were all absolutely incredible. To say they went above and beyond is an understatement. Kayla made t have ever had. Kayla, Carlos, Richard, and David were all absolutely incredible. To say they went above and beyond is an understatement. Kayla made the sale easy, Carlos gave me a great tutorial of the car, and Richard made finance a breeze. All of my questions were answered, and they have even been in contact post-sale to make sure everything is going well. Speaking of which, the car is great, too! Thank you to everyone for making this purchase so easy and enjoyable! More

Great customer service, great listening. I will definitely return for service when I am in town. I will definitely return for service when I am in town. More

David Anderson was very thoughtful and helpful, especially as a new employee. However, I did not get a follow up call on status of vehicle and what additional care and expenses until 455 PM. Thank especially as a new employee. However, I did not get a follow up call on status of vehicle and what additional care and expenses until 455 PM. Thankfully, able to discuss and purchase new 5 years warranty which was second reason for visit to Jessup from the Chevrolet side at 530 after return to Jessup, which still had finance manager on duty. More

Jessup service department is always very professional and accommodating. The dealership itself is always well-maintained and staffed. accommodating. The dealership itself is always well-maintained and staffed. More

The service department is very chaotic…misdiagnosed our vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 More

They got me right in and ubered me home …. 6 hours later….BOOM DONE !! Incredible 6 hours later….BOOM DONE !! Incredible More

The Experience at Jessup Auto Plaza was amazing! They helped me out with what I wanted and got it done efficiently! They helped me out with what I wanted and got it done efficiently! More