Jess Ford of Pullman

Horrible Service Department Slow, dishonest, apathetic, and outright rude are a few of the issues plaguing Jess Ford's Service Department. In addition, they're incompetent repair Slow, dishonest, apathetic, and outright rude are a few of the issues plaguing Jess Ford's Service Department. In addition, they're incompetent repairmen, and when called-out on their poor performance, they become defensive and inundate the customer with excuses and a lack of accountability. Can't speak about the Sales Department, but I can say the service department at Jess Ford is a disaster. Since you can't have one without the other, I can NEVER recommend Jess Ford as an option to purchase a vehicle. In our specific case, Jess Ford lost the sale of a 2015 Shelby GT 500 because of the horrible service department... decided to go with the SRT-8 down the road instead. I doubt the sales department is happy to know that. You're only as good as the employees you hire. Jess Ford = Fail More

Do not take your car for service at Jess Ford of Pullman If you are a woman who does not wish to be ripped off by a car dealership - Do not go to Jess Ford of Pullman. I just had the classic bait and switch If you are a woman who does not wish to be ripped off by a car dealership - Do not go to Jess Ford of Pullman. I just had the classic bait and switch attempted on me. I was quoted $40 over the phone (with the service man confirming with his supervisor) to have my oil changed and snow tires switched out. When I arrived they tried to charge me $100. When I explained that I had already been quoted $40 they became rude and hostile. More