Jess Ford of Pullman

I can’t say enough about the staff at Jess Ford! Andrew Ewing, Jonah Melchert and Tyler Mayse were all incredibly helpful in the process of my transmission replacement and the performance chip insta Andrew Ewing, Jonah Melchert and Tyler Mayse were all incredibly helpful in the process of my transmission replacement and the performance chip installation. Service is all about the people and Jess has an excellent crew! Thanks again, Gary Shelton More

I was able to have my appointment scheduled within the week. Loren and Beth are wonderful to work with, they are incredibly knowledgeable and friendly! If you're looking for a tire rotation and oil cha week. Loren and Beth are wonderful to work with, they are incredibly knowledgeable and friendly! If you're looking for a tire rotation and oil change, they'll have you out the door in no time. The atmosphere is welcoming and relaxed. I did not feel as though anyone was trying to sell me something. I cannot recommend Jess Ford enough. More

Did not receive a response to my inquiry. Non at all. There is no excuse for that Non at all. There is no excuse for that More

Wonderful experience from A to Z. Will definitely be coming back for all my vehicle needs! coming back for all my vehicle needs! More

Professional superior service department I was actually told to take my Lincoln to Jess Ford by Lewiston Joe Hall As they refused to honor my nationwide Ford/Lincoln warranty so off to Jess Ford we went I told to take my Lincoln to Jess Ford by Lewiston Joe Hall As they refused to honor my nationwide Ford/Lincoln warranty so off to Jess Ford we went I will never recommend ,refer or buy from Joe Hall and have discovered that I’m not the only one who has issues with Joe Hall.Jess Ford made sure I had a rental car waiting at the dealership my car was repaired and warranty honored the service department is incredible like old time customer service.Joe Hall Ford/Lincoln could use some pointers from Jess Ford Pullman. More

Traveling through Pullman to Spokane. Had a bad vibration in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thin in my car. Stopped in to see if someone could look at it. Was told to leave for a couple of days. I asked and "Be stranded?" Again told the same thing. No care for the customer at all. How is you don't live in the town do you drop off a vehicle? Guy at service desk needs to have listening training so he can actually help people. More

On time and friendly The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford The last three Fords I owned came from Jesse Ford and I'm still going back for more as you can see. Thank you Jesse Ford More

Timely response, good explanation of work and why it was nee The people who helped me at Jess Ford were courteous, professional, and thorough. I needed a programmed key replacement and received it plus the dupli The people who helped me at Jess Ford were courteous, professional, and thorough. I needed a programmed key replacement and received it plus the duplicate I wanted. More

They can spell Customer Service Unlike my local dealer, Jess Ford gave me a time slot within a day or two. With no run around. I thought I had made a mistake buying the ford with the Unlike my local dealer, Jess Ford gave me a time slot within a day or two. With no run around. I thought I had made a mistake buying the ford with the level of service from my local dealer. I bought the car there because the salesman treated very respectful, will never go there again. Jess Ford is awesome you should be proud of them. This was our first new Ford we ever bought. Only Chevy and Toyota in the past. They addressed my small issues and sent me home very happy. Kind Regards Ron Rumbolz More