Back

Jess Ford of Grand Coulee

Grand Coulee, WA

not yet
rated
8 Reviews

522 Midway Ave.

Grand Coulee, WA

99133

Directions

Filter Reviews by Keyword

By Type

Showing 8 reviews

April 18, 2024

I have been trying to buy a car all week from them. They have been slow-rolling it from the beginning. After being told the car is mine I woke up today to them selling it to someone else. More

by bubbajonesjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chase and Terry
Apr 18, 2024 -

Jess Ford of Grand Coulee responded

We sincerely apologize for any inconvenience or frustration during your car-buying experience with us. While we strive for transparency, our inventory moves quickly between our two dealerships. Our aim is always to provide the best service possible to our customers, and we regret if we fell short of your expectations! If you can give us more information on the situation (your name, vehicle, timeline, etc), we can look into this situation and make sure that we use this as a learning experience for our team. We understand your disappointment, and we genuinely appreciate the opportunity you gave us to earn your business. If there's anything we can do to assist you further or if you have any concerns you'd like to discuss in more detail, please don't hesitate to reach out to us directly.

April 18, 2023

No response dealership is a waste of time false advertising I don’t think truck even exists More

by Garbage dealership
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob
April 28, 2020

Amazing customer service, i can’t recommend a better dealership or better service. They gave me a killer deal and a competitive trade value 5 star for sure More

by J.bangs270
Recommend Dealer
Yes
Employees Worked With
Ty Jess
March 18, 2020

Beeping noise/ LincolnMKX Great service. They were personable and located my problem. Was not the Lincoln but an attachment I had purchased. The problem was resolved. The other More

by grannygross12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the young man’s name.
March 17, 2020

Open Communication, Great Customer Service, Happy Purchase Jess Ford made purchasing my vehicle quick and painless. The team worked with my schedule and communicated via text/email while I was working so that More

by KQuintanilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith, Kyle
March 14, 2020

Purchase the price was agreed to prior to my arrival and purchase agreement was sent to me. They were prepared with the paperwork and were ready for my pickup More

by banngl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota and Kyle McGowan
February 25, 2020

All I can say is working with Jess Ford was as absolute greatest experience while purchasing a vehicle. I have promoted your dealership to friends and family. More

by gubidy
Recommend Dealer
Yes
Employees Worked With
Dakota
February 25, 2013

I would highly recommend this dealership to anyone looking for a new or used car. I worked with Garrett Jess who was professional and friendly. He helped my family and I get the car that we wanted. More

by jdubwelch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Jess, Brandon Jess